Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of CDK and Reynolds and Reynolds . Experienced accounting/title clerk with over 4 years of experience in the automotive industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Title processing
Renewals management
License plates expertise
Temporary tags
Till counting
Documentation review
Verification
Critical thinking
Good telephone etiquette
Multitasking abilities
Written Communication
Interpersonal Communication
Work History
09/2021 to Current
Title ClerkKenwood Dealer Group – Miamisburg, OH,
Organized and prepared tax and title documents to transfer ownership of property.
Calculated and remitted state sales tax, service and other charges.
Contacted South Carolina Motor Vehicle Department to determine status of pending titles.
Posted titling transactions and monitored corresponding schedules, using CDK.
Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
Communicated with customers to resolve common title issues.
Prepared tax and title documents to submit legal transfer work to DMV.
Received and processed paperwork for titles, new license plates and renewals.
Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
Arranged payoff checks for trade-ins and new vehicles through calling lien holders.
Entered title and vehicle information into database.
Contacted appropriate agencies to complete searches, order records and obtain documents.
08/2020 to 09/2021
Accounting ClerkAmerican Stone – Oakley, ID,
Investigated daily variances and corrected errors to resolve discrepancies.
Managed accounting records and performed dues-ins and dues-outs tasks.
Investigated and resolved internal accounting variances to keep records current.
Communicated with suppliers to reconcile invoice payments.
Prepared reports for upper management detailing key financial metrics
Balanced reports to submit for approval and verification.
09/2017 to 08/2020
Service CashierKen Garff – Collins, State,
Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Set up new sales displays each quarter.
Learned Parts Counter and Service Advisor positions and provided backup at key times.
Performed cash, card and check transactions to complete customer purchases.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Used POS system to enter orders, process payments and issue receipts.
Managed team of 4 employees, overseeing training, and professional growth of employees.
08/2015 to 05/2017
Assistant Deli ManagerSprouts Farmers Market – Wheat Ridge, CO,
Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
Operated slicer and price computing scale to accurately slice, weigh and label meat products.
Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with Deli Manager.
Controlled freshness of products by rotating and removing out of code merchandise.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Controlled inventory costs by carefully managing portion control and reducing waste.
Limited portion sizes and used garnishes to control food costs.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Education
Expected in 05/2005 to to
High School Diploma: Gilbert High School - Gilbert, SC GPA:
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