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Title Clerk Resume Example

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TITLE CLERK
Summary

Meticulous Title Clerk with 9 years of focused experience. Detail-focused and personable automotive title expert proven as go-to person in dealer network. Focused Title Clerk with deep understanding of underwriting guidelines. Communicates effectively with customers and internal teams. Offers well-developed research and analysis skills.

Skills
  • Report preparation
  • Records evaluation
  • Title examination
  • Reporting and document management
  • Research and analysis
  • Customer service
  • Problem resolution
  • Communications
  • Organization
  • Project organization
  • Relationship development
Experience
Title Clerk, Serra Toyota Birmingham, July 2011-CurrentBirmingham, AL
  • Met and exceeded customer service by handling every interaction with top-notch customer service.
  • Used Dealer Track DMS system to post auction customer purchases, process payments and issue receipts.
  • Handled 500+ retail customer title applications and paperwork per month.
  • Submitted title applications to the State of Alabama through MVTrip.
  • Processed Title applications and Taxes for Out of State Customers.
  • In charge of Trade In titles and Payoffs.
  • Posting JMA statement monthly for all Service and Gap products sold.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Attended training sessions conducted by state licensing agencies and continually researched in-state and out-of-state title regulations.
  • Performed title searches, ordered reports and obtained clearance documents.
Vault Teller, RBC Bank, February 2008-July 2011Springville, AL
  • Maintained accurate teller drawer to handle all customer bank transactions.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Adhered to regulatory and company security and audit procedures.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes, reported any cash discrepancies and maintained accurate records.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
Loan Teller, America's First Federal Credit Union, July 1995-February 2008Trussville, AL
  • Adhered to regulatory and company security and audit procedures.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Supplied tellers with coin and currency as needed.
  • Entered member transaction data into online banking software.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Examined checks for identification and endorsement.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Directed specific questions to appropriate branch personnel.
  • Verified amounts and integrity of every check or funds transfer.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained confidentiality of bank records and client information.
  • Processed cash withdrawals.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Recommended additional products, services and benefits for customers.
  • Delivered prompt, accurate and excellent customer service.
Loan Teller, Amsouth Bank, September 1993-July 1995Birmingham, AL
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Processed sales referrals and promoted bank services and products.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Education and Training
High School DiplomaOak Grove High School, , Oak Grove ALJuly 1993
  • Completed professional development in Business
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Resume Overview

Companies Worked For:

  • Serra Toyota Birmingham
  • RBC Bank
  • America's First Federal Credit Union
  • Amsouth Bank

School Attended

  • Oak Grove High School

Job Titles Held:

  • Title Clerk
  • Vault Teller
  • Loan Teller

Degrees

  • High School Diploma

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