LiveCareer-Resume

title clerk resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Comprehensive Title Examiner with sound knowledge of [Program Name] and [Program Name]. Looking to tackle new responsibilities and build upon skills as a [Job Title] in the [City] area. Adept at using public records to research titles and reviewing addendums and reports for accuracy. Experienced [Job Title] successful at reviewing [Type] and [Type] documents to assess completeness and integrity for [Industry] use. Diligent about examining all details, compiling accurate results and providing expert recommendations. Seek to bring [Number]+ years of relevant experience and take on challenging new role with [Company]. Well-organized Title Examiner with hands-on experience in [Skill] and [Skill]. Outstanding computer skills with the ability to type [Number] wpm. Accomplished at thoroughly reviewing documents such as title, tax and survey information. Energetic and efficient with excellent time management abilities. Meticulous Tag and Title Clerk with [Number] years of focused experience at automotive dealers in [Number] states. Detail-focused and personable automotive title expert proven as go-to person in dealer network. Driven customer pleaser with unique ability to make mundane paper shuffling palatable for buyers. Engaged [Job Title] with [Number] years of diverse experience for large used car dealership. Versatile automotive professional with intimate knowledge of entire operation and recent devotion to title work. Relentless student of titling committed to accurate, quick and painless used car closings. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Document retrieval surveys
  • Local filing requirements knowledge
  • Report preparation
  • Records evaluation
Education and Training
Paine College Augusta, GA Expected in High School Diploma : - GPA :
Experience
Custom Truck One Source - Title Clerk
Elk Point, SD, 09/2018 - 06/2020
  • Assessed customer needs and upsold products and serv
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Trained new employees on procedures and policies to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
Custom Truck One Source - Title Clerk
Sedalia, MO, 06/2014 - 09/2018
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Expedited title and licensing work via new processes resulting in [Number]% reduction in customer time expended.
Aramark Corp. - Customer Service Associate
Pflugerville, TX, 10/2009 - 03/2014
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Adp - Manager
Omaha, NE, 06/1989 - 02/2009
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assisted negotiation with vendors and suppliers to reduce overall costs.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Increased customer base and market share by promoting product through diverse channels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Automated office operations, managed client correspondence and tracked records.
  • Partnered with [Job title] to develop [Type] collections and color stories.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
  • Led team of [number] professionals with [number] direct reports.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Generated reports to assess performance and make adjustments.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Collaborated cross-functionally on [Action] which led to [Result].
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Accomplishments
  • Promoted from [Job Title] to [Job Title], in less than 12-months
  • Created highly effective new [Program] that significantly impacted efficiency and improved operations.
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Exceeded sales goals by an average of [Number]% in [Year]
  • Realized [Result] in ongoing effort to boost revenue while reducing costs.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Paine College

Job Titles Held:

  • Title Clerk
  • Title Clerk
  • Customer Service Associate
  • Manager

Degrees

  • High School Diploma

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