years of experience in customer service and information technology, logistics
and sales. Hard working, self-motivated and a quick learner. Areas of expertise include information technology
and customer service. Knowledgeable in Microsoft OS, word, excel and
PowerPoint. Have good knowledge of
active directory, Microsoft configuration manager, and ticketing systems.
Patient and diligent
Vast technical knowledge
MS Office proficiency
Strong problem solving ability
High customer service standards
active directory expert
Promoted to Tier 2 desktop support as a student employee within a year of being at the helpdesk. Made both dean's and president's list while attending Lewis and Clark State.
Tier 2 desktop support August 2012 to May 2015Boise State University - Boise, IDRepaired computers with both hardware and software related issues along with a
variety of other IT specific programs and services.
Help Desk July 2011 to August 2012Boise State University - Boise, IDProvided tier 1 support via telephone, email and chat to users including students, faculty and staff at the university.
Customer service December 2008 to June 2009Directv - Boise, IDCustomer service and sales at call center
Bachelor of Science : KinesiologyBoise State University - Boise, ID, United StatesStudied exercise science and exercise physiology
Bachelor of Science : KinesiologyLewis and Clark State College - Lewiston, ID, United States