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Tier 2 desktop support Resume Example

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TIER 2 DESKTOP SUPPORT
Summary
6 years of experience in customer service and information technology, logistics and sales. Hard working, self-motivated and a quick learner.  Areas of expertise include information technology and customer service. Knowledgeable in Microsoft OS, word, excel and PowerPoint.  Have good knowledge of active directory, Microsoft configuration manager, and ticketing systems.
Highlights
  • Troubleshooting proficiency
  • Patient and diligent
  • Vast technical knowledge
  • MS Office proficiency
  • Strong problem solving ability
  • High customer service standards
  • active directory expert
Accomplishments
Promoted to Tier 2 desktop support as a student employee within a year of being at the helpdesk.  Made both dean's and president's list while attending Lewis and Clark State.
Experience
Tier 2 desktop support
August 2012 to May 2015Boise State University - Boise, IDRepaired computers with both hardware and software related issues along with a variety of other IT specific programs and services.
Help Desk
July 2011 to August 2012Boise State University - Boise, IDProvided tier 1 support via telephone, email and chat to users including students, faculty and staff at the university.
Customer service
December 2008 to June 2009Directv - Boise, IDCustomer service and sales at call center
Education
Bachelor of Science : KinesiologyBoise State University - Boise, ID, United StatesStudied exercise science and exercise physiology
Bachelor of Science : KinesiologyLewis and Clark State College - Lewiston, ID, United States
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Resume Overview

Companies Worked For:

  • Boise State University
  • Directv

School Attended

  • Boise State University
  • Lewis and Clark State College

Job Titles Held:

  • Tier 2 desktop support
  • Help Desk
  • Customer service

Degrees

  • Bachelor of Science : Kinesiology
    Bachelor of Science : Kinesiology

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