A self motivated Customer Service/Sales Professional with extensive experience in team management, sales, and customer relations. A passion for people with a positive energy, contribute to my outstanding customer service experience. I bring excellent communication/people skills along with a commitment to team work to best achieve your companies desired expectations. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 10+ years of related experience. I am a loyal and dependable employee.
* Use computer for various applications, such as processing boarding passes for passengers and setting up wheelchair accessibility for the disabled.
* Communicate with radios with airport personnel and ensure all terminals are properly staffed, to maintain proper airline flow.
* Write daily reports and keep track of employees performance
* Determined operational weak points and implemented corrective actions to resolve and conquer.
* Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
* Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
* Verified identification and travel documents to efficiently board passengers for on-time departure.
* Operated PA system to make announcements regarding flight activity.
* Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
* Assisted/Escorted passengers in wheelchairs to board their designated flights.
* Scanned/received/update status on flights/passengers through the tablets software,
* Communicated with supervisors/co workers with radio devices to send flights and maintain proper work flow when in a lead role.
* Provided translation for international non English speaking passengers, while always providing friendly and courteous customer service.
* Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
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