LiveCareer-Resume

ticket clerk resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Order and payment processing
  • Customer service-oriented
  • Scheduling and planning
  • Friendly and courteous
  • Accurate data entry
  • Guest and client satisfaction
  • Active listening
  • Credit card payment processing
  • Direct sales
  • Office equipment proficiency
  • Inbound and Outbound Calling
Experience
09/2018 to 11/2019 Ticket Clerk City Of Greeley | Greeley, CO,
  • Provided tickets for retired, active duty military and dependents
  • Eached out to customers via telephone or email about
  • Operated cash register, credit card machine, and computer.
  • Worked overtime shifts during busy periods or times of unexpected high volume.
  • Responded to 15+ customer queries daily.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Utilized trip schedules and rate books to determine transportation times, routes and prices for customers.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Entered information in Clover system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Responded to guest questions about current facility events and future offerings.
  • Processed admission payments and provided tickets.
  • Entered information in Clover system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Greeted patrons at Morale events and collected tickets.
08/2016 to 05/2018 Porter Help Usa | Queens, NY,
  • Greeted customers
  • Drove customers to and from home
  • Engaged in friendly conversation with the customer
  • Pick up and drop off parts
  • Answered telephones
  • Set appointments for the service writers
  • Sanitized frequented areas and equipment using approved supplies.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Drove vehicles to different areas of dealership to meet display standards.
  • Provided vehicle assistance to customers in garages and surface lots.
06/2008 to 08/2010 Laboratory Technician and Driver Cascades | Lancaster, NY,
  • Assisted in pouring models of dental impressions for dentures or partials
  • Articulated and the set models for next the next step in the process
  • Collected impressions from dental office and bring them back to the lab
  • Delivered finished product back to the dental office
  • Answered telephones
  • Cleaned and maintained laboratory equipment to prevent errors and breakdowns.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Communicated with outside parties and laboratory technicians.
  • Assisted and instructed other laboratory technicians.
  • Supervised supplies in inventory and notified George Hill; owner, when items became low.
10/2004 to 06/2008 Process Lead Dacha Beer Garden | Washington, DC,
  • Successor designate in the mailroom under the Workflow.
  • Gave detailed day-by-day directions on production targets.
  • Supervised manufacturing team of 20 people.
  • Communicated with planners and employees to develop detailed production schedule.
  • Provided hands-on line support for mailroom manufacturing.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Developed project plans covering goals, resources required and schedules.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
06/2000 to 08/2006 Server International House Of Pancakes | City, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Documented food orders and ran items to guest tables in dining room.
  • Calculated charges, issued table checks and collected payments from customers.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Education and Training
Expected in 06/2000 GED, GED | , , GPA:
Websites, Portfolios, Profiles
  • linkedin.com/in/Jessica-Claire-783542211

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Resume Overview

School Attended

Job Titles Held:

  • Ticket Clerk
  • Porter
  • Laboratory Technician and Driver
  • Process Lead
  • Server

Degrees

  • GED, GED

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