Dedicated Customer Service person with thirteen Years experience motivated to maintain customer satisfaction, safety and contribute to company success. Reliable and driven with a disciplined approach to engage with fellow co-workers on ensuring all policies and procedures are followed.
- Troubleshoot and repair all errors with Ticket Vending Machines.
- Qualified in all Chief Ticket Seller positions.
- Qualified Cashier at both Bethpage and Hillside facilities.
- Seasoned in conflict resolution.
- Courteous demeanor.
- Energetic work attitude.
- Adaptive team player.
Sept 2000 - May 2001
, , 06/2001 - Current
- Responsible for the proper collection of revenue and accounting of tickets from daily tour.
- Sells various types of commuter train tickets.
- Operates and maintain T.O.M (ticket offfice machine).
- Handles customer complaints and concerns.
- Promotes safety among co-workers and customers.
, , 06/2010 - 2011
- Successfully performed duties as Temporary Agent for six months.
- Supervised ticket clerks under jurisdiction ensuring all policies and procedures were followed.
- Responsible for reviewing all bank documents, revenue collection, and resolving all cash and check deposit errors.
- Participated in track programs working closely with Branch Line Mgrs, Agents and ticket Clerks.
- Performed Duties as TVM Agent which involved servicing, troubleshooting and collecting revenue from Ticket Vending Machine.
- Performed routine station inspection on LIRR properties to maintain safe working environment for employees and customers.
City, STATE, 02/1998 - 06/2001
- Handled large sums of cash on daily basis.
- Promoted financial services to customers such as checking and savings account, credit cards, IRA's and CD's.
- Complied with all banking rules and regulation set fourth by the federal government.
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School Attended
- Nassau Community College
Job Titles Held:
- Ticket Clerk
- Temporary Agent
- Bank Teller
Degrees
- Certificate
- Associate of Applied Science
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