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Ticket Agent Resume Example

Resume Score: 90%

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TICKET AGENT
Professional Summary
To continue building upon computer and customer service skills in a fast paced company with many chances to advance. Abilities * Take messages, type letters or correspondence, schedule meetings or appointments, provide customer service, enter time sheet information, obtain information from individuals, use oral or written communication techniques, maintain records, reports, or files, fill out business or government forms, stock or organize goods, and use cash registers.
Core Qualifications
Microsoft Word, a little experience with Microsoft Excel, printers, fax machines. I can type 54 words per minute and work at 10-key by touch. I can use a computer to enter, access, and retrieve data.
Experience
06/2014 to 09/2014
Ticket Agent Grant Aviation － Bethel, AK
  • I assisted all the traveling passengers that were checking into Grant Aviation, checked in their baggage, made reservations, and took payments for all the traveling passengers.
  • I answered telephone calls and made intervillage paper tickets for all the passengers that were flying to the surrounding villages, also refunded payments when needed.
  • I entered miles into the Grant Advantage Mileage program for all the passengers flying in and out of Grant Aviation.
  • I faxed over receipts, scanned email and sent emails for all the flying passengers Itinerary, wrote out paper tickets for all the freight that was going to the villages and coming in from the villages, collected old payments from the passengers that didn't pay for their airfare in the past.
  • I answered multiple phone lines and answered questions.
03/2013 to 11/2013
Occupancy Specialist AVCP Regional Housing Authority － Bethel, AK
  • Assemble and prepare eligibility determinations for the Housing Authority's apartments and Mutual Help Homebuyer program.
  • Conduct workshops and orientations for prospective and participants for the Housing Authority's apartments and the Mutual Help Homebuyer program.
  • Determine verifications needed to accurately evaluate eligibility.
  • Prepare and submit verifications to appropriate sources.
  • Assist in developing forms, procedures and control systems.
  • Interpret regulations and policies and procedures of the Housing Authority to resolve resident and landlord complaints and problems.
  • Provide budgeting, money management, community resources and services counseling to participants in the Mutual Help Homebuyer program in respect to the Mutual Help Agreement, Occupancy Agreement, and the Mutual Help Contribution.
  • Provide information and maintain Mutual Help Homebuyer files to enable the Housing Authority to enforce the Mutual Help Agreement.
  • Communicate with homebuyers through continued telephone and written contact.
06/2012 to 03/2013
Admissions Clerk Yukon Kuskokwim Health Corporation － Bethel, AK
  • Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
  • Verify Insurance.
  • Admit/discharge patients in the system.
  • Register patients to their appointments.
  • Fax information to different departments or clinics.
  • Use the printer, answer telephones, very good customer service,everything is confidential and no problems at work.
09/2010 to 12/2010
Office Assistant Faulkner Walsh Constructors － Bethel, AK
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.
  • Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing,office machine operation, and filing.
05/2010 to 07/2010
Office Clerk Omni Enterprises － Bethel, AK
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.
  • Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing,office machine operation, and filing.
05/2008 to 01/2010
Cashier Omni Enterprises － Bethel, AK
  • Receive and disburse money in establishments other than financial institutions.
  • Usually involves use of electronic scanners, cash registers, or related equipment.
  • Often involved in processing credit or debit card transactions and validating checks.
Education
High School Diploma Equivalent Bethel Regional High School
Skills
10-key by touch, bookkeeping, budgeting, cash registers, Clerical, Good communication skills, counseling, credit, customer service, debit, email, fax machines, Fax, filing, financial, forms, Insurance, machine operation, access, Microsoft Excel, money, office, Microsoft Word, office management, policies, printer, printers, scanners, telephone, telephones, phone, time management, type, typing, word processing, workshops, written
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Resume Overview

Companies Worked For:

  • Grant Aviation
  • AVCP Regional Housing Authority
  • Yukon Kuskokwim Health Corporation
  • Faulkner Walsh Constructors
  • Omni Enterprises

School Attended

  • Equivalent Bethel Regional High School

Job Titles Held:

  • Ticket Agent
  • Occupancy Specialist
  • Admissions Clerk
  • Office Assistant
  • Office Clerk
  • Cashier

Degrees

  • High School Diploma

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