Thomas Cook Representative resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Organized Concierge with strong interpersonal and computer skills. Background in customer service and revenue. Accustomed to managing difficult client situations.
  • Accept ownership for achieving results in all areas of accountability including SGI, ratings, revenue and workplace safety.
  • Resolve conflict with fact-based communication.
  • Efficient
  • Service-oriented
  • Fast Learner
Work History
08/2010 to 04/2011 Thomas Cook representative Pyramid Hotel Group | Burlington, MA,
  •  Held destination talks to large groups of guests
  •  Sold shore excursion and booked car rentals for all guests.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Be in charge of certain hotels and be the personal concierge to the Thomas Cook guests
05/2011 to 09/2012 Assistant Front Desk Manager Hyllit Hotel | City, STATE,
  • Developed departmental objectives, work schedules, budgets and policies.
  • Greeted and welcomed all hotel guests with a smile.
  • Was overall supervisor for the front desk staff
  • Made reservations, handle inquiries and concerns of all guests.
10/2012 to Current Michael's Club Concierge Celebrity Cruises | City, STATE,
  • Started as Guest Relations Officer on Reflection
    Promoted to Concierge and Michael's Club Concierge in 2014
  • Act as primary contact for all Suite-level guests and VIP's, reacting efficiently and effectively to all guest feedback and requests.
  • Coordinate guests' special requests for shoreside services in ports, such as limousine services, car rentals, restaurant reservations, etc.
  • Facilitate and make reservations for various activities and services, such as dining, spa, shore excursions, flowers, tailoring, tuxedo rental, baby-sitting, special needs, etc.
  • Handle all inquiries and concerns in the most timely manner.
  • Keep close relationships with all department heads on board.
Expected in 2010 Professional Bachelor in Tourism and Recreational Management | Katholieke Hogeschool Mechelen, Mechelen, Belgium GPA:

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Resume Overview

School Attended

  • Katholieke Hogeschool Mechelen

Job Titles Held:

  • Thomas Cook representative
  • Assistant Front Desk Manager
  • Michael's Club Concierge


  • Professional Bachelor in Tourism and Recreational Management

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