Thomas Cook Representative resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized Concierge with strong interpersonal and computer skills. Background in customer service and revenue. Accustomed to managing difficult client situations.
Skills
Accept ownership for achieving results in all areas of accountability including SGI, ratings, revenue and workplace safety.
Resolve conflict with fact-based communication.
Efficient
Service-oriented
Fast Learner
Work History
08/2010 to 04/2011Thomas Cook representativePyramid Hotel Group | Burlington, MA,
 Held destination talks to large groups of guests
 Sold shore excursion and booked car rentals for all guests.
Provided an elevated customer experience to generate a loyal clientèle.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Be in charge of certain hotels and be the personal concierge to the Thomas Cook guests
05/2011 to 09/2012Assistant Front Desk ManagerHyllit Hotel | City, STATE,
Developed departmental objectives, work schedules, budgets and policies.
Greeted and welcomed all hotel guests with a smile.
Was overall supervisor for the front desk staff
Made reservations, handle inquiries and concerns of all guests.
10/2012 to CurrentMichael's Club ConciergeCelebrity Cruises | City, STATE,
Started as Guest Relations Officer on Reflection Promoted to Concierge and Michael's Club Concierge in 2014
Act as primary contact for all Suite-level guests and VIP's, reacting efficiently and effectively to all guest feedback and requests.
Coordinate guests' special requests for shoreside services in ports, such as limousine services, car rentals, restaurant reservations, etc.
Facilitate and make reservations for various activities and services, such as dining, spa, shore excursions, flowers, tailoring, tuxedo rental, baby-sitting, special needs, etc.
Handle all inquiries and concerns in the most timely manner.
Keep close relationships with all department heads on board.
Education
Expected in 2010Professional Bachelor in Tourism and Recreational Management | Katholieke Hogeschool Mechelen, Mechelen, BelgiumGPA:
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Resume Overview
School Attended
Katholieke Hogeschool Mechelen
Job Titles Held:
Thomas Cook representative
Assistant Front Desk Manager
Michael's Club Concierge
Degrees
Professional Bachelor in Tourism and Recreational Management