Therapy Center Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Administrator Assistant Designee offering 5 years of in-depth experience in administration of an out patient rehabilitation therapy clinic. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Highly dependable, ethical, reliable leader who works effectively with cross-functional multi-cultural teams in ensuring operational and service excellence to families, children and community partners.

  • Operations oversight
  • Office administration & management
  • HIPAA Compliant officer & Trainer
  • Infection Control Compliance & Trainer
  • Technical skills; ZOOM, Google Meets, What App, Facetime, Excel, Acrobat, Powerpoint, PC, Chromebook, Macintosh,
  • Scheduling
  • Project Management
  • Strategic Planning
  • Staff Management
  • Workflow planning
  • Database administration
  • Policy and procedure modification
Work History
Therapy Center Administrator , 05/2016 to 05/2021
Ashley Furniture Burlington, WA,
  • Successfully worked with the State Office of OSHPD, architects, general contractors, and CEO to design, build and meet building codes of the rehabilitation clinic under OSHPD-3
  • Developed and completed 9 credentialing health insurance company contracts
  • Developed process and method to monitor therapists and business corporation records to ensure licensure compliance
  • Created policies and procedures related to out patient rehabilitation services and ensure staff compliance with Federal Regulations.
  • Train and monitor all therapists and staff on: HIPAA and Safety Compliance, Infection Control, Emergency and Evacuation plan, Quality Assurance.
  • Effectively communicate and coordinate services with multi-disciplinary teams including therapists, administration, executive team, families, medical groups, health insurance companies, and Gold Coast Heath Plan.
  • Codified office structures and processes to promote teamwork and performance.
  • Assist executive leaders in decision-making procedures.
  • Manage patient and therapist assignments with consideration of cultural and language preferences.
  • Monitor daily operations such as overseeing purchasing, inventory management, and daily maintenance.
  • Administering patient satisfaction survey and follow up to create a plan of correction to enhance client satisfaction.
  • Streamlined processes to maximize operational efficiency.
  • Increased revenue by developing key programs focused on promoting business.
  • Entered and maintained departmental records into company database using [Software].
  • Drove workflow efficiency by [Action] and [Action].
  • Networked with industry professionals to foster partnerships and identify new and improved [Type], [Type] and [Type] solutions.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Employed proven problem-solving techniques to resolve issues quickly and effectively.
  • Conducted in-depth troubleshooting of [Type] program problems and employee concerns and recommended corrective actions to resolve issues.
  • Directed hiring and recruitment of personnel in all departments.
  • Successfully juggled multiple projects simultaneously to aid executive leaders.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Collected, validated and distributed [Type] and [Type] information to employees.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Benefits Coordinator, 2013 to 2016
Rotork P.L.C. Rochester, NY,
  • Developed the position of Benefits Coordinator, creating internal ### processes, and???
  • Explained entitlement and benefit programs to individuals and families in easy to understand terms in order to educate each on available options.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with [department or management] to achieve [result].
  • Created partnerships with TCRC 3 Family Resource Centers, local, state, and federal agencies
  • Coordinated presentations of......
  • Fulfilled all reporting requirements of all relevant government rules and regulations, including Employee Retirement Income Security Act (ERISA).
Service Coordinator , 1999 to 2013
Tri-Counties Regional Center City, STATE,
  • Provided person-centered consultation, advocacy, resource information and service coordination for diverse cultural groups of individuals with developmental disabilities
  • Designed over 400 individualized program plans (IPP) and Individual Family Service Plans (IFSP) in English and Spanish that took into account individual/family's needs, goals and preferences.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Managed caseload of up to [Number] individuals and families.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed and maintained productive working relationships with numerous vendors, community and generic resource agencies.
Associate of Arts: Mathematics, Expected in
Oxnard College - Oxnard, CA
Bachelor of Science: Mathematics, Expected in 06/1996
California Lutheran University - Thousand Oaks, CA

Gold Coast Health Plan

CA Department of Insurance


Licensed Life Insurance Agent


Licensed in the state of California for Life Insurance products.

Additional Information

Fluent and Bi-Lingual in Spanish

Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended
  • Oxnard College
  • California Lutheran University
Job Titles Held:
  • Therapy Center Administrator
  • Benefits Coordinator
  • Service Coordinator
  • Associate of Arts
  • Bachelor of Science

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