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therapeutic activities coordinator resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Resourceful and self-directed Therapeutic Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.

Skills
  • Nursing Home Care
  • Activity Planning
  • Event Coordination
  • Problem resolution
  • Process improvement
  • MS Office
  • Customer service
  • Scheduling
  • Safety-conscious
  • Safety standards and protocols
  • Team management
  • Project organization
  • Relationship development
  • Microsoft Excel
Education
Caldwell University Caldwell, NJ, Expected in 05/2018 B.A : Art / Psychology - GPA :
  • Highly-skilled multimedia artist, specializing in oil, acrylic, watercolor, gouache, tempera, among other media. Extensive knowledge of classical and contemporary art as well as artistic techniques, and manipulation of materials.
  • Illustrator of non-fiction book, Not Just a Slave, written by Angeline Dean (Winner of the Coretta Scott King Award)
  • Dean's List 2016-2018
  • Thesis: Water Protectors
  • Graduated in Top 10% of Class
  • Member of Kappa Pi Honor Society
  • Graduated summa cum laude
  • Majored in Art and Psychology
  • Invited to display Water Protectors series in President's Suite at Caldwell
Work History
Christian Health Care Center - Therapeutic Activities Coordinator
City, STATE, 08/2019 - Current
  • Encouraged, supported and assisted over 50 residents with activities and documented activity attendance and degree of involvement
  • Sought and obtained community opportunities for cultural and recreational participation and safely accompanied residents to and from locations
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation
  • Developed and implemented themes and activities for geriatric residents
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes
  • Maintained and ordered supplies for activities
  • Conducted clinical observations in group, and one on one programs, noting emotional and behavioral health
  • Factored-in abilities, needs and interests of participants in development of events and programs
  • Provided clear instruction to activity and program participants to deliver fun and safety
  • Resolved conflicts that arose between residents
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
  • Coordinated and led activities for both small and large groups
  • Performed clerical duties, including registering participants and answering specific event inquiries
Self Employed - Freelance Artist
City, STATE, 04/2012 - Current
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils, to complete unique piece for customers
  • Advertised and sold mosaics and drawing pieces at local markets and established all piece pricing on customer demand, labor costs and raw material costs
  • Researched industry trends and evaluated competitive products
  • Anticipated design issues and proved to be proactive in developing effective solutions
  • Met with 25 customers and clients to determine project needs and prepared proposals, including creating production schedules, scopes of work and budgets
  • Ordered and maintained adequate supply of materials, supplies and equipment
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters
  • Utilized oil paints, acrylics and charcoal to design mixed media, drawings and painting pieces
  • Facilitated any requests regarding environment and level art creation process
  • Designed visual models meeting both aesthetic and technical criteria
  • Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers
  • Developed art and design concepts
Christian Heath Care Center - Therapeutic Activities Assistant
City, STATE, 08/2017 - 08/2019
  • Provided respectful mobility assistance to individuals needing extra support
  • Evaluated supplies and requested purchases to meet activity plans
  • Instructed over 50 participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all residents
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
  • Scheduled movies, entertainment and other special events
  • Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities
  • Documented preferences and helped develop relevant activities
  • Engaged residents through events, small groups and personal attention
PHH Mortgage - Customer Service Case Manager
City, STATE, 04/2010 - 04/2012
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
  • Conferred with customer service teams and team leaders to communicate targets, and improve call times, and customer satisfaction
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives
  • Resolved over 100 customer complaints while prioritizing customer satisfaction and loyalty
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Followed through with client requests to resolve problems
  • Developed documentation and logs of implemented solutions and generated and submitted weekly reports
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services
Accomplishments
  • RAW Art Gallery showcases (2014, 2015, 2016).
  • Curator of RAW Art Gallery showcases (2014, 2015, 2016).
  • Commissioned on numerous art projects in various media.
  • Proficient in water color paint, acrylic paint, and oil paint.
  • Design and hand paint jewelry with unique and intricate detail.
  • Utilize color theory to create fashionable pieces complimentary to individual customers.
  • Maintain art portfolio on personal websites and market projects via social media platforms CONTACTS Honors.
  • Artwork published in Kappa Pi International Art Honor Society Sketchbook, Spring 2018.
  • Member of Kappa Pi International Art Honor Society, 2017
  • Volunteer at Caldwell University Art Therapy Gallery, assisting with curation, installation, photography of art, and wall text

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Resume Overview

School Attended

  • Caldwell University

Job Titles Held:

  • Therapeutic Activities Coordinator
  • Freelance Artist
  • Therapeutic Activities Assistant
  • Customer Service Case Manager

Degrees

  • B.A

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