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Texas Works Advisor 1 Case Worker Resume Example

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TEXAS WORKS ADVISOR 1 CASE WORKER
Career Focus

To obtain a position as a youth advocate within system that will fully utilize my degree plus experience in customer service. Excellent written and verbal communication skills Extremely detail oriented and strong organizational skills Strong interpersonal skills Proficiency in Microsoft Office Suite Ability to work independently

Core Qualifications

Strong communicator

Excellent interpersonal skills

Strategic planner

Natural leader
  • Attentive listener
  • Motivated team player
  • Exceptional multi-tasker
  • Organized and efficient
Education and Training
May 2014
Texas Southern University Bachelor of Science: Administration of Justice Administration of Justice
December 2015
University of Houston Downtown Masters of Science: Criminal Justice Criminal Justice
Work Experience
08/2014 - Current
Texas Health and Human Services Commissioner － Houston, Tx Texas Works Advisor 1 Case Worker
  • Perform routine eligibility determinations for social services programs.
  • Interview clients, document current information gathered, determine benefits, and verify case data.
  • Work under moderate supervision, with limited latitude for the use of initiative and independent judgment.
  • Explain program benefits, requirements, rights of appeal, and fair hearings to clients Establish priorities according to relative importance and deadlines.
  • Set goals, and manage time efficiently.
  • Identify conflicting information provided by the clients.
  • Operate office equipment, and multi-line telephones.
08/2013 - 08/2014
Pkwy － Houston, Tx Customer Service Representative
  • Maintained a high level of world-class customer service/professionalism to a wide range of customers.
  • Used a computerized system, responded to telephone inquiries and requests for action using standard scripts and procedures.
  • Gathered information, researched/resolved inquiries and logs customer calls.
  • Communicated appropriate options for resolution in a timely manner.
  • Informed customers about services available and assessed customer needs with account issues.
  • Navigated through multiple computer applications with speed and accuracy.
  • Accepted and implemented coaching and feedback in order to achieve individual and team performance goals.
  • Recommended products that best suit the customer's need.
  • Referred non-routine inquiries and complaints to senior level Call Center Representatives.
08/2012 - 05/2013
Thurgood Marshall School of Law Legal Clinic － Houston, TX Administrative Legal Assistant
  • Resolved in-depth queries in a methodical manner independently and with internal and external customers to find appropriate solution, efficiencies resulting in high quality outcomes Greeted all clients and directed them to the proper paper work needed Organized office supplies and made sure all items were accounted for.
  • Prepared documents and records for court speedily.
  • Decreased clients wait time for call backs from Attorney Assisted office Manger with closing client files Prepared tools needed for the Continuing Legal Education Seminars.
10/2010 - 11/2012
Ross Stores － Houston, TX Sales Associate
  • Confidently and proactively helped resolve issues for customers and balance a number of customers in a busy retail environment.
  • Contributed to a constructive work environment by consistently treating all workers and shoppers with respect.
  • Delivered results to contribute to the store's success.
  • Demonstrated a great degree of integrity and imposed all company policies and communicated violations to the leadership team.
  • Accomplished floor replenishment as needed to guarantee client satisfaction and size availability.
  • Organized department store and worked on specific store projects.
08/2010 - 08/2012
Texas Southern University － Houston, TX Administrative Enrollment Services Assistant
  • Revised and filed documents.
  • Scanned documents and input data into the system.
  • Provide general information to current students, prospective and former students.
  • Assists visitors or students to provide direction and information regarding enrollment management, registration, and student accounting services.
08/2009 - 01/2010
Aeropostale Inc － Lake Jackson, TX Sales Associate
  • Stocked and replenished the selling floor and examined merchandise to identify items to be replenished.
  • Kept the selling area, registers, fitting rooms and stock area clean and well maintained Rung on the register, reported and handled all required transactions, issued receipts and packed merchandise in a proper and fast manner Labeled merchandise with security tags, execute price changes, transfers and cash register routines.
  • Used teamwork to assist all employees in providing customer service, maintained store standards in all departments and assisted in training new sales associates Actively gave the customer attention throughout the store: on the selling floor, in the fitting rooms and on the registers.
  • Communicated effectively and professionally with all team members within the store.
Skills
accounting, Attorney, balance, benefits, Call Center, cash register, closing, coaching, computer applications, client, clients, customer service, direction, fast, leadership, Legal, office, multi-line telephones, office equipment, policies, quality, retail, selling, sales, Seminars, scripts, supervision, teamwork, telephone
Professional Affiliations
Fort Bend County Juvenile Detention Center Completion of 150 Hours Associations/Affiliations/Awards & Honors President's Leadership Scholar- Texas Southern University: 2010-214; Miss Senior of the Miss Texas Southern University Royal Court: 2013-20104; 2nd Vice President-Delta Gamma Chapter & Miss Delta Sigma Theta Sorority Inc: 2013-2014; 1st Vice President- Delta Gamma Chapter of Delta Sigma Theta Sorority Inc: 2012-2013; Student Government Association (SGA)- Texas Southern University: 2010- 2011; 2011-2012, 2012-2013; Early High School Graduate (3 years) 2
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Resume Overview

Companies Worked For:

  • Texas Health and Human Services Commissioner
  • Pkwy
  • Thurgood Marshall School of Law Legal Clinic
  • Ross Stores
  • Texas Southern University
  • Aeropostale Inc

School Attended

  • Texas Southern University
  • University of Houston Downtown

Job Titles Held:

  • Texas Works Advisor 1 Case Worker
  • Customer Service Representative
  • Administrative Legal Assistant
  • Sales Associate
  • Administrative Enrollment Services Assistant

Degrees

  • Bachelor of Science : Administration of Justice
    Masters of Science : Criminal Justice

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