To obtain a position as a youth advocate within system that will fully utilize my degree plus experience in customer service. Excellent written and verbal communication skills Extremely detail oriented and strong organizational skills Strong interpersonal skills Proficiency in Microsoft Office Suite Ability to work independently
Core Qualifications
Strong communicator
Excellent interpersonal skills
Strategic planner
Natural leader
Attentive listener
Motivated team player
Exceptional multi-tasker
Organized and efficient
Education and Training
Bachelor of Science: Administration of Justice, Expected in May 2014 Texas Southern University - , GPA: Administration of Justice
Masters of Science: Criminal Justice, Expected in December 2015 University of Houston Downtown - , GPA: Criminal Justice
Accomplishments
Work Experience
Texas Works Advisor 1 Case Worker, 07/2014 to Current Core Mark – Perrysburg, OH,
Perform routine eligibility determinations for social services programs.
Interview clients, document current information gathered, determine benefits, and verify case data.
Work under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Explain program benefits, requirements, rights of appeal, and fair hearings to clients Establish priorities according to relative importance and deadlines.
Set goals, and manage time efficiently.
Identify conflicting information provided by the clients.
Operate office equipment, and multi-line telephones.
Customer Service Representative, 08/2013 to 08/2014 Guard Insurance Group – Austin, TX,
Maintained a high level of world-class customer service/professionalism to a wide range of customers.
Used a computerized system, responded to telephone inquiries and requests for action using standard scripts and procedures.
Gathered information, researched/resolved inquiries and logs customer calls.
Communicated appropriate options for resolution in a timely manner.
Informed customers about services available and assessed customer needs with account issues.
Navigated through multiple computer applications with speed and accuracy.
Accepted and implemented coaching and feedback in order to achieve individual and team performance goals.
Recommended products that best suit the customer's need.
Referred non-routine inquiries and complaints to senior level Call Center Representatives.
Resolved in-depth queries in a methodical manner independently and with internal and external customers to find appropriate solution, efficiencies resulting in high quality outcomes Greeted all clients and directed them to the proper paper work needed Organized office supplies and made sure all items were accounted for.
Prepared documents and records for court speedily.
Decreased clients wait time for call backs from Attorney Assisted office Manger with closing client files Prepared tools needed for the Continuing Legal Education Seminars.
Sales Associate, 10/2010 to 11/2012 Trek Bikes – Concord, NH,
Confidently and proactively helped resolve issues for customers and balance a number of customers in a busy retail environment.
Contributed to a constructive work environment by consistently treating all workers and shoppers with respect.
Delivered results to contribute to the store's success.
Demonstrated a great degree of integrity and imposed all company policies and communicated violations to the leadership team.
Accomplished floor replenishment as needed to guarantee client satisfaction and size availability.
Organized department store and worked on specific store projects.
Administrative Enrollment Services Assistant, 08/2010 to 08/2012 Texas Southern University – City, STATE,
Revised and filed documents.
Scanned documents and input data into the system.
Provide general information to current students, prospective and former students.
Assists visitors or students to provide direction and information regarding enrollment management, registration, and student accounting services.
Sales Associate, 08/2009 to 01/2010 Aeropostale Inc – City, STATE,
Stocked and replenished the selling floor and examined merchandise to identify items to be replenished.
Kept the selling area, registers, fitting rooms and stock area clean and well maintained Rung on the register, reported and handled all required transactions, issued receipts and packed merchandise in a proper and fast manner Labeled merchandise with security tags, execute price changes, transfers and cash register routines.
Used teamwork to assist all employees in providing customer service, maintained store standards in all departments and assisted in training new sales associates Actively gave the customer attention throughout the store: on the selling floor, in the fitting rooms and on the registers.
Communicated effectively and professionally with all team members within the store.
Fort Bend County Juvenile Detention Center Completion of 150 Hours Associations/Affiliations/Awards & Honors President's Leadership Scholar- Texas Southern University: 2010-214; Miss Senior of the Miss Texas Southern University Royal Court: 2013-20104; 2nd Vice President-Delta Gamma Chapter & Miss Delta Sigma Theta Sorority Inc: 2013-2014; 1st Vice President- Delta Gamma Chapter of Delta Sigma Theta Sorority Inc: 2012-2013; Student Government Association (SGA)- Texas Southern University: 2010- 2011; 2011-2012, 2012-2013; Early High School Graduate (3 years) 2
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
