Test Technician Resume Example Bombardier Transportation

TEST TECHNICIAN

Skills

Effective leader and trainer
Strong analytical and problem solving skills
Strong communication skills both written and verbal

Organized, detail-oriented, and works well under pressure
Excellent customer service skills, good team player, ability to work independently

Experience

01/2020 - CurrentBombardier TransportationPittsburg, CA

Test Technician

I adhere to established instructions and procedures to perform thorough testing ensuring full functionality of the trains for BART's Fleet of the Future.
Upon completion of the 6-week initial training, I willingly accepted field assignments and other tasks offsite to gain additional and hands-on knowledge. I quickly developed a comprehensive technical knowledge of my team's function. I gained respect and credibility from my manager and among peers as a reliable resource to identify and resolve unique and difficult problems.
I am reliable and dependable, which quickly gained a good reputation and trust from my manager as one of the few she can rely on to perform completed staff work and meet tight deadlines. I willingly work additional hours to help meet delivery deadlines. I was an integral part of the team which worked collaboratively with the engineers to successfully deliver the first set of trains cars to BART.
On my own initiative, I conduct a daily assessment of the team's work, develop a timeline and distribute tasks in accordance with the skill sets of my teammates. The timeline is mutually beneficial to the team lead and the rest of the team, to evaluate progress and stay on track. At the end of the day, I voluntarily assist team leads to complete end-of-shift reports and other daily paperwork, often staying late to do so. My contributions improved the team's efficiency and overall performance.
Through a given work day, I exercise good judgement to redistribute tasks to fill any gaps and reduce idle time. This maximizes our team's resources and increases overall production.
I quickly learned and acclimated to the company's organizational structures and functional responsibility of the Pittsburg plant. I comply with all safety protocols, guidelines and regulations.
I am recognized for my technical expertise and often take a leading role when performing troubleshooting to identify major issues with the cars. My fellow technicians look to me for help with troubleshooting and when they have general questions about the Plant. I voluntarily provide mentoring and training to other technicians, which contributes to the overall success of my team's accomplishments.
I proactively identify issues and provide resolution to a wide range of issues before they become problems. I am able to work with people at all levels. I established excellent rapport with other departments (Production, Warehouse, Quality Assurance, etc.), which allowed me to quickly resolve issues such as bad or missing parts. This helped ensure the test area ran smoothly with as little delay as possible.
When our Warranty Team was short handed, I volunteered to go to the Daly City and Richmond locations. I worked closely with warranty engineers, BART supervisors and staff to perform a wide range of troubleshooting and repairs. I was instrumental in quickly identifying issues and resolving them, despite being new to the job. BART was able to put these cars back into service quickly, minimizing impact to the riders.
I contribute to the Plant's overall safety and work environment. When masks were in shortage, I brought in a number of cloth masks and distributed them to coworker; I was instrumental in procuring a custom made cover for the Plant's copy machine to prevent bird droppings and dust falling on the machine; I also brought from home fabric and acrylic to make test equipment, which were important steps in testing process.

05/2017 - 11/2020Geek SquadSan Francisco, CA

Lead Appliance Repair Technician

I manage my own team of two and coordinate with other teams to ensure everyone's workload for the day is completed timely by providing coverage for each other's team to fill gaps.
I apply keen judgement and accurately schedule two hour time windows for customers at the beginning of the day, greatly increasing customer satisfaction.
Within 30 days on the job, I was promoted from a Cadet (assistant technician) to a Double Agent (lead technician) and assigned my own van.
I independently diagnose, repair and install major appliances including TVs, over the range microwaves and dishwashers.
I anticipate and accurately stock my van with adequate tools and parts to complete the day's work. This eliminates unnecessary delays or second visits to the customer site.
I quickly learned to identify and resolve complicated repair issues, oftentimes requiring ingenuity to come up with innovative solutions.
Management often seeks my expertise to fix another team's difficult repair issues.
I developed a good reputation within the Repair Team and the in-store Sales Team as the best repair tech for my ability to provide one-stop customer service and to resolve complex issues. The Sales Team would often reach out to me to identify and solve high priority issues with customer products.
My manager counts on me to mentor and train new technicians; in a time period of six months I trained 7 new technicians.
Other technicians often contact me for help with diagnosing troublesome issues.
My manager can also count on me to work last minute extra shifts, or longer days as needed. He often calls me to provide emergency help for issues involving the customer.
On days when I complete my scheduled jobs early, I often reach out to others to offer my assistance.
I prepare daily reports to document actions and solutions in detail. Data is used to track warranty information, workload distribution, and other management metrics for developing better work processes.

09/2014 - 10/2016Dunkin' DonutsPort Washington, NY

Cashier

I accurately take customer orders and quickly fulfill the orders, including special orders. I also recognize and make orders for regular customers as they walk through the door.
I move the rush hour lines quickly and efficiently by accurately ringing up and fulfilling orders expeditiously.
The manager would often ask for my input on which supplies and how much should be ordered for the next shipment.
I voluntarily take on the following additional duties: Ensure all food, beverage and supplies are stocked before rush hour, Keep the counter, machines and the store clean by washing and mopping, Help the shift leader prepare foods, such as baked goods and their toppings, Resolve equipment and customer problems with the help of fellow co-workers
I arrive at work timely and often stay late as needed. I also willingly take extra shifts even if I am called during the early hours of the morning (5:00 a.m.).
I have an excellent work ethic, speed, accuracy and the ability to handle pressure in a fast paced environment.

Education and Training

Hempstead, NY

Some College (No Degree) in Electrical EngineeringHofstra University

Additional Information

I am certified in Microsoft Excel, Word and PowerPoint, and I'm proficient in Outlook.
I keep my personal documents, photos, and school work in an organized manner using folders and document libraries.
I am a quick learner and computer savvy.
I am smart, articulate, detail oriented and ready to learn.
I am quick to apply knowledge I have learned in an effective manner

Summary

Resume Overview

Companies Worked For:

Bombardier Transportation
Geek Squad
Dunkin' Donuts

School Attended

Hofstra University

Job Titles Held:

Test Technician
Lead Appliance Repair Technician
Cashier

Degrees

Some College (No Degree) in Electrical Engineering

Test Technician Resume Example

Resume Score: 80%

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