Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Summary Rename Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality. Results-focused professional with strength in leadership skills. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Dedicated with 9+ years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Expertise in growth-oriented, dynamic position. Quality-driven Test Lead with expertise in team leadership, project planning and due diligence. Excellent problem-solver and analytical thinker with an organized and resourceful approach. Detail-oriented Test Lead with history of enabling testing improvements to Health Care major domains like Pharmacy, Health Connect, Point Of Sale, IVR&KP.Org and Mobility and Telecommunication doamin. Prepared to leverage manual, automation, sprint, kanban and Dev Ops skills. Accomplishments Rename
  • Recognized by KP POS Pharmacy Operation Manager in Pharmacy Operation All Hands Meeting as a valued member of the team. Rewarded for hard work, flexibility and dedication to meet project timlines.
  • Recognized by KP Business partners in NPIAO call to lead the project in critical situtation and meeting target as one woman.
  • Recognized by KP Client leaders as a very valued resource for my hardwork and passion
  • Recognized by Accenture Senior director , Senior Managers and leads for outstanding leadersip quality, extended support to meet deadlines.
  • 9+ years of working experience in Healthcare and Telecommunciation industries
  • Qualified lead generation
  • Test program management
  • Application software testing - Waterfall, API, Agile, SAFe and Dev Ops lifecycle
  • Automated testing methodologies
  • Automated and manual testing
  • Troubleshooting, diagnostics, and testing
  • Business application testing
  • Empowering leadership
  • Lab testing
  • AGILE, Reporting
  • API, Requirement
  • Automation, Scanner
  • Automation tools, Scrum
  • Interpersonal and communication, Scripts
  • Developer
  • Processes
  • Coding
  • Progress
  • Quality assurance
  • Concept, Software design
  • Client, Testing software
  • Clients, Software testing
  • Data management, System design
  • Data Warehouse, System analysis
  • Documentation, Triage
  • Features, Troubleshoot
  • Functional, Troubleshooting
  • IVR, Type
  • ISEB, Workflow
  • Lab testing, Workshops
  • Leadership
  • Logging
  • Meetings
  • Optimization
  • Printer
  • Program management
  • Programming
  • Quality
  • QA
Work History
Test Lead - Kaiser Permanente, 11/2018 to Current
Abbott LaboratoriesBarceloneta, PR,
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Collaborated with management to establish testing plans develop improvement strategies.
  • Set up automation frameworks, tools and methodology for QA Integration, Risk based regression and Defect burndown testing.
  • Designed and updated test cases to complete consistent manual tests for Sprints and Kanban boards.
  • Developed data management plans to collect, manage and analyze data in frequent and consistent manner.
  • Upheld quality standards by streamlining testing processes to verify results.
  • Produced test scripts for automated testing for new requirements.
  • Participated and represented in scrum stand up, backlog grooming sessions, retrospective meetings and design review connect.
  • Leading project domains like Pharmacy, Point of Sale, Pharmacy Data Warehouse, IVR&KP.Org, Mobility and EPIC - KP Health Connect.
  • Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation.
  • Documented test findings by logging data in JIRA and ALM.
  • Drafted defect reports identifying problems and shared testing metrics with team to develop solutions.
  • Monitored project progress and quickly addressed problems to complete testing on schedule.
  • Applied advanced proficiency in AGILE and DEV OPS to perform Scrum tasks.
  • Updated requirements traceability matrix to document requirement ID, type, description and test case status.
  • Augmented knowledge of Testing software and tools by actively participating in all available trainings and workshops.
  • Assigned test jobs to team members and evaluated performance.
  • Planned, implemented and monitored software testing by coordinating with stake-holders and holding test review meetings.
  • Documented identified defects using JIRA, ALM and helped developers complete further testing and resolve issues.
  • Consulted with product owners and developers to fully understand intended features and functionality.
  • Oversaw user acceptance testing and reporting to review software use by consumers in real-world scenarios.
  • Resolved issues promptly resulting in better productivity and improved workflows.
  • Communicated with Designer and Developer regarding Crtical's/High's defect and implemented effective and immediate solutions.
  • Assessed products against design requirements and customer demands.
  • Maintained detailed recordkeeping and updated project documentation.
  • Compiled data on quality issues and vulnerabilities and reported all findings to Managers with suggestions for improvement.
  • Owned production defect team which involves analysis of production defects & baseline in QA environment & Change Request (CR) team.
  • Conducted a number of knowledge transfer dsessions on the functionality and groomed the new joiners.
  • Part of People Connect Team and organized good number of people connective program.
Senior Software Engineer, 03/2015 to 11/2018
L3harrisSpringfield, VA,
  • Worked and cross -trained in projects related to Pharmacy, Out-Patient and In-Patient domain, Point Of Sale, Intellicab, KP Health Connect, Pharmacy Data warehouse, IVR & KP.Org, Mobility, e-Prescriing Controlled substances, Drug Enforcement Administration, Peripheral testing like Payment devices - Ingenico iSC480, Lane 700, Lane 3000 and iPP350 devices, Display boards - Samsung and Tlux, Biometric, TPG receipt printer, Zebra printer, Intellicab basket and Intellicab Pad, 1D & 2D barcode scanner.
  • Identified issues in software processes and implemented optimization techniques, resulting in increase in productivity.
  • Created and implemented forward-thinking systems that meet user needs and improve productivity.
  • Developed cross-platform activity feed for Pharmacy, Point Of Sale, Intellicab and KPHC integration along with IVR& and Mobility enhancements.
  • Communicated highly technical concepts using easily understood terminology.
  • Demonstrated exceptional interpersonal and communication skills, which improved team collaboration, customer relationships.
  • Analyzed solutions and coding fixes for software problems.
  • Created and implemented tracking software with modules designed for specific client needs.
  • Met with stakeholders, contractor product teams and customers throughout entire system development life cycle.
  • Created proof-of-concept prototype applications for demonstration, creative new solutions and evaluation purposes.
  • Supervised work and output of 15+ other software engineers.
  • Directed all software design, architecture and programming.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Analyzed code and corrected errors.
  • Collaborated closely with Clients and Leadership to keep projects on track and meet anticipated deadlines.
  • Performed estimates of work hours and tracked progress using Agile/Scrum methodology.
  • Cooperated with other project partners to develop system analysis and new system design based on client specifications.
  • Tested all software prior to applications going live to alleviate bugs and troubleshoot issues.
  • Coordinated system installations, testing and code corrections.
  • Performed functional, non-functional, regression and performance tests for updated systems.
  • Coordinated with QA testers for end-to-end unit testing and post-production testing.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Kept project manager informed of milestone updates and provided detailed project report consistently.
  • Recommended improvements to team and project workflow.
  • Troubleshot, tested and remedied identified issues before software deployment.
  • Worked closely with other development team members during Scrum and Kanban to identify and remove software bugs.
  • Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns.
  • Completed 12 major projects in targeted timeframe by collaborating with agile development team and testing, developing and maintaining web and desktop-based software applications.
  • Collaborated with project managers, developers, quality assurance and customers to resolve technical issues.
  • Introduced automation tools, including UFT and Selenium to reduce redundancy and enhance workflow.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Associate Software Engineer, 06/2011 to 10/2012
Accenture Service Pvt LtdCity, STATE,
  • Documented identified defects using ALM and helped developers complete further testing and resolve issues.
  • Worked in TrueComp and Callidus report.
  • Apply business and functional knowledge to meet the team overall test objective.
  • Prioritize test objectives and functions.
  • Created test scenario based on requirement documentation and traceability matrix.
  • Created data and components according to scenario.
  • Been part of daily autoamtion status call with internal leads and participated in client weekly status call.
  • Drafted and reported test defects in ALM.
  • Worked on regression suite optimization based on release and change request deployment.
  • Scripted and executed both postive and negative test criteria.
  • Reporting test results, handling defect triage calls, SWAT calls and test closure calls.
  • Tracked defects to meet the testing target on-time.
Bachelor of Technology: Information Technology, Expected in 06/2011
Coimbatore Institue of Technology - Coimbatore,
  • AHM 250
  • ISEB Foundation Level Certified
  • Accenture Application Tester Certification Tier 1 & 2
  • US Health Industry Certification
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    Resume Overview

    School Attended

    • Coimbatore Institue of Technology

    Job Titles Held:

    • Test Lead - Kaiser Permanente
    • Senior Software Engineer
    • Associate Software Engineer


    • Bachelor of Technology

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