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test center administrator resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Organized management professional with hands-on experience supporting business areas such as Office Management, Operations and Human Resources. Collaborative team player with strong communication, decision-making and time management abilities.
Skills
  • Human resources management
  • Team building
  • Collaborative
  • Business and requirements analysis
  • Organizational design
  • Conflict resolution
  • Adaptable
  • Customer Relationship Management
  • Human resource knowledge
  • Professional demeanor
  • Self-directed
  • Motivational leadership style
  • Report writing
  • Exceptional time management skills
Experience
09/2017 to Current
Test Center Administrator Psionline Charleston, SC,
  • Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.
  • Understand and comply with all testing procedures.
  • Check in examinees, verify identification, and explain the exam process.
  • Monitor examinees while testing.
  • Maintain a secure testing environment.
  • Communicate with internal departments to investigate and fix technical issues.
  • Strictly adhere to company policies using careful judgment.
  • Other duties as assigned.
05/2017 to 09/2017
Accounts Payable/Receivable Administrator Vista Outdoors Lewiston, ID,
  • Generated the Monthly, Quarterly and Annual Statements
  • Collected and Maintained Data for All Accounts in The Branch Office
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  • Set Up New Contracts, Initializing Contract Billing
  • Provided detailed monthly departmental reports and updates to senior management.
  • Implemented Sales Presentations for Vice President and Sales Manager
  • Outbound telephone inquiries (Accounts Receivable/Collections.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
08/2016 to 05/2017
Patient Benefit Specialist U.S. Physical Therapy Ellicott City, MD,
  • Completed all work with a 100% rate of accuracy.
  • Managed communication regarding patient orientation and enrollment for benefits.
  • Completed Patient Enrollment
  • Coordinated Patient Benefits
  • Managed Prior Authorization Process
  • Interviewed, and trained new quality Patient Benefits Service representatives.
  • Placed Outbound Insurance inquiries on Patients behalf.
10/2015 to 03/2016
Human Resources/Payroll Edward Jones Bangor, ME,
  • Generated employee tracking reports each month.
  • Maintained Standard Operating Procedure Manuals
  • Researched and Resolved Pay Impacting Cases
  • Processed Off Cycle, On-Demand and Bonus Payments
  • Maintained and Processed Data Integration Files for Employee Benefits
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the Payroll department.
  • Explained human resources policies and procedures to employees.
12/2014 to 07/2015
Personal Lines Processor I NATIONWIDE INSURANCE COMPANY City, STATE,
  • Code and input assigned new business and changes (coverage's, amendments, cancellations) to existing policies.
  • Correct errors that result from own coding, underwriting, agents and or accounting input.
  • Maintain and utilize coding/rating manuals.
  • Identify missing policy information and if necessary contact agents to secure needed information.
  • Work on Overflow project to incorporate documents into online storage.
07/2009 to 12/2014
Benefits Service Specialist XEROX HR SOLUTIONS City, STATE,
  • Helped training and development staff with all aspects of training coordination.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Interviewed, and trained new quality customer service representatives.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Subject Matter Expert for Pension, Health & Welfare, 401k and COBRA benefits
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Processed Payroll inquiries/disputes
  • Documented and established HR Cases for research and investigation.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
10/2003 to 09/2008
Branch Office Administrator EDWARD JONES INVESTMENTS City, STATE,
  • Assisted in Firm-wide recruiting/on boarding activities
  • Managed all Administration of the branch office
  • Executed Direct Mail programs
  • Implemented Marketing Campaigns
  • Responsible for all outbound marketing/sales calls in relation to campaigns/seminars.
  • Provided a high level of product and leadership support to representatives and clients.
  • Addressed negative customer feedback immediately.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Education and Training
Expected in 2015 to to
BS: Business Administration
MILLER-MOTTE COLLEGE - Wilmington, NC
GPA:
Business Administration Cum Laude
Expected in 2013 to to
AAS: Management
MILLER-MOTTE COLLEGE - Wilmington, NC
GPA:
Management Cum Laude
Expected in 2000 to to
AA: Writing/Communications
PENN-FOSTER COLLEGE - Oakdale, PA
GPA:
Writing/Communications
Skills
Data Integration, Direct Mail, Sales, Management, Marketing, Leadership, Customer Service, Sales Force, People Soft, WorkDay, Citrix, Microsoft, Office Management, Human Resources, Project Management
Activities and Honors
Club Leader and Founder -   (2 years)
Grew club from 5 members in 2015 to 146 in 2017
Created Alliance with 12 other clubs (all with 50 + members) under my Leadership
Managed and coordinated activities of 200 multi-national members
Delegated and Assigned tasks, and duties as needed to ensure operational logistics and flow
Responsible for recruiting and onboarding of new members
 
Dean's List, Honors List, Numerous Customer Service Awards, and Employee of the Month Awards 

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Resume Overview

School Attended

  • MILLER-MOTTE COLLEGE
  • MILLER-MOTTE COLLEGE
  • PENN-FOSTER COLLEGE

Job Titles Held:

  • Test Center Administrator
  • Accounts Payable/Receivable Administrator
  • Patient Benefit Specialist
  • Human Resources/Payroll
  • Personal Lines Processor I
  • Benefits Service Specialist
  • Branch Office Administrator

Degrees

  • BS
  • AAS
  • AA

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