test center administrator resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

integrity | collaboration | optimism | creativity | diversity | fun

- - - - - -

  • Passion for earning business, customer service and making clients look good so they keep coming back.
  • For more than 20 years, I have engaged corporate, government and association clients, collaborated with vendors and cross-functional teams, managed simultaneous projects in varying stages, overcome budget disparities and blended research with creativity in the delivery of award winning events.
  • As a "go get" top performer, I thrive in a business environment sometimes even liking the adrenaline rush of an imminent deadline.
  • Database Management
  • Flexible and Adaptable
  • Active Listening
  • Organization and Time Management
  • Attention to Detail
  • Research and Writing
  • Proofreading Skills
Work History
Test Center Administrator, 03/2019 - Current
Psionline Pueblo, CO,
  • Provide 100% calm customer service and communicate effectively in administration of exams at one of PSI's largest test centers (24 stations).
  • Handle reception, check-in/out and quickly address technical issues.
  • Vigilantly monitor test takers and exam materials, maintain confidentiality of proprietary and personal information and test results.
  • Train new hires and stay on top of new client programs and test updates.
  • Go-to person for coworkers and Regional Site Supervisors, take ownership of client site visits, audits, inspections, Centennial site relocation (capacity increased more than 50%), etc.
  • Nurture positive attitude on pass/fail results rollercoaster all day long.
Gig Event Contractor, 01/2009 - Current
Georgia World Congress Center Savannah, GA,

Develop and manage variety of multi-faceted projects focused on planning, consistency and management from start-to-finish. Accountable for scope, deliverables, risk and budgets. Specialize in planning and consulting for: businesses, government agencies, nonprofits, associations and social celebrations.

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Out Front Magazine
Planned prestigious 400-person annual event for one of the nation's oldest continuous-running LGBTQ publications, with less than 1 month's notice.

  • Publisher lost their in-house event planner without notice and nothing done for their fast approaching event.
  • Designed, coordinated and marketed highly anticipated annual party with 400 of the City's Who's Who. Accelerated invitations, venue layout, decor, F&B, sponsors, silent and live auctions, awards show with multiple Guests of Honor, Emcee, VIP speakers (including Denver Mayor, Colorado Governor and Hillary Clinton pre-taped video), full AV production and entertainment, ticketing (including infamous "I'm on The List" list), run of show and onsite management. Pretty sure I was somehow running Coat Check for 30 minutes as well.
  • Result: Hard work and connections paid off as event noted as one of the most successful Power Parties in magazine history. Tickets sold out, honored guests were extremely happy, sponsors immediately wanted to participate again next year, client was grateful x 1000 and I maintained a smile.

. .

. .

Gino Velardi Designs

Fashion show production and marketing for award-winning designer including a 600-seat sold out show during a blizzard.

  • Focus on marketing and promotional activities bolstered publicity, exposure and media coverage (traditional and social) resulting in increased online interest and sales. Maintain brand consistency across all communications from invites, written sponsorship proposal packets, media correspondence, social media, etc. Develop shows from idea to fruition including venue, acquiring sponsorships, create ticketing, model selection, fittings, day-of run of show, and more. Train and manage staff and volunteers and coordinate all VIPs, sponsors, talent and vendors. Earned multiple awards

Vincenza’s Restaurant

Provided sales and marketing for neighborhood joint.

  • Consulted owner on upgrades including cosmetic improvements to restaurant interior and exterior, converted underutilized back room into event space, enlarged and decorated outdoor patio and refreshed all menus. Utilized direct mailings, invited businesses in for tastings, community outreach and participation in local events built awareness. Provided comprehensive staff training and motivation on service level, attire and high volume back-to-back events logistics.
  • Result: Immediate revenue increase from foot traffic. Tripled event space bookings for private events and holiday parties.

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Event Manager, 01/2010 - 12/2011
Thyssenkrupp Elevator Corporation Milwaukee, WI,

Represented 4 locations for leading international restaurant group.

  • Created optimum guest experiences and increased client satisfaction and referrals using development processes and staff training on event lifecycle, logistics, service standards and flow.
  • Surpassed prior 4 years sales in 10 months by incentivizing accountability for event execution.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
  • Conducted presentations, site visits, contract negotiations, and custom event menu tastings.
  • Produced detailed proposals for events to document and track timelines, suppliers and budgets.
  • Communicated and worked closely with clients, staff and suppliers to meet goals, maintain deadlines, stay on budget and resolve complaints or service issues.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Sales Manager, 01/2003 - 12/2009
Imprint Group City, STATE,

+ FREELANCE WORK 2009-2020 (Covid)

Multi-disciplined in entertainment, branding and design, destination management, entertainment, event management, production, teambuilding and activities.

  • 90%+ bid win rate with writing proposals that brought big business to Colorado.
  • Scoured RFP details to write custom proposals with the best vendor selection to meet client needs on time and on budget.
  • Planned and operated large-scale citywide events (10,000 people) and small productions (50 or less).
  • Constantly communicated program details, risk and opportunities to keep stakeholders on the same page.
  • Professional working with all levels of business owners, celebrities, public officials, education sector, associations, civic organizations, and charities.
  • Met or exceeded goals by developing long-standing relationships with clients and soliciting new business through referrals and repeat business.
  • Maintained energy and enthusiasm in fast-paced environment.
: , Expected in
Special Event Management Program - The George Washington University, Washington DC,
Status -
: , Expected in
Journalism & Communications Major - The University of Wyoming, Laramie, WY,
Status -

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Resume Overview

School Attended

  • Special Event Management Program
  • Journalism & Communications Major

Job Titles Held:

  • Test Center Administrator
  • Gig Event Contractor
  • Event Manager
  • Sales Manager


  • Some College (No Degree)
  • Some College (No Degree)

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