Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate customer service support for fast-paced operations. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
Fast learner
Good multitasker
Troubleshooting expert
Strong initiative
Computer proficient
Strong written and verbal communication skills
Document scanning
Microsoft Excel expertise
Data entry
Education
Excelsior College7 Columbia Cir, Albany, NYExpected in Current – –BBA:Accounting - GPA:
Coursework in Cost Accounting and Finance
Coursework includes: Speech and Communication, Sociology and Psychology
Work History
Chs, Inc. - TER Specialist Blackfoot, , 02/2015 - Current
Received customer payments.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Achieved collection goals and service performance requirements of $60,000 a month.
Entered numerical data into databases in a timely and accurate manner.
MSCC Tax Services - Data Entry Clerk City, , 2012 - 02/2015
Developed reputation as an efficient service provider with high levels of accuracy.
Maintained records of daily data communication transactions, problems and remedial actions taken.
Transferring data into the computer(TAX WISE)
Scan, fax, and email clients
10-key operator
Automotive Technology - Student Trainer City, , 07/2010 - 05/2012
Specialized in repairing and maintaining automotive transmissions.
Accurately read, understood, and carried out written instructions.
Followed company procedures to maintain work environment in a neat and orderly condition.
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