Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate customer service support for fast-paced operations. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Strong written and verbal communication skills
Microsoft Excel expertise
TER Specialist, 03/2015 to Current Alliance One to NTTA(North Texas Tollway Authority) – 5900 W. Plano Parkway Suite 200
Received customer payments.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Achieved collection goals and service performance requirements of $60,000 a month.
Entered numerical data into databases in a timely and accurate manner.
Data Entry Clerk, 01/2012 to 03/2015 MSCC Tax Services – 7223 Royal Gate Dr
Developed reputation as an efficient service provider with high levels of accuracy.
Maintained records of daily data communication transactions, problems and remedial actions taken.
Transferring data into the computer(TAX WISE)
Scan, fax, and email clients
Student Trainer, 08/2010 to 06/2012 Automotive Technology – Duncanville
Specialized in repairing and maintaining automotive transmissions.
Accurately read, understood, and carried out written instructions.
Followed company procedures to maintain work environment in a neat and orderly condition.
Promoted shop safety by working in a safe manner.
Help train other students
BBA: Accounting, Current Excelsior College - 7 Columbia Cir, Albany, NY
Coursework in Cost Accounting and Finance
Coursework includes: Speech and Communication, Sociology and Psychology