ter specialist resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate customer service support for fast-paced operations. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
Fast learner
Good multitasker
Troubleshooting expert
Strong initiative
Computer proficient
Strong written and verbal communication skills
Document scanning
Microsoft Excel expertise
Data entry
Work History
TER Specialist, 02/2015 to Current Chs, Inc. – Blackfoot, ,
Received customer payments.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Achieved collection goals and service performance requirements of $60,000 a month.
Entered numerical data into databases in a timely and accurate manner.
Data Entry Clerk, 2012 to 02/2015 MSCC Tax Services – City, ,
Developed reputation as an efficient service provider with high levels of accuracy.
Maintained records of daily data communication transactions, problems and remedial actions taken.
Transferring data into the computer(TAX WISE)
Scan, fax, and email clients
10-key operator
Student Trainer, 07/2010 to 05/2012 Automotive Technology – City, ,
Specialized in repairing and maintaining automotive transmissions.
Accurately read, understood, and carried out written instructions.
Followed company procedures to maintain work environment in a neat and orderly condition.
Promoted shop safety by working in a safe manner.
Help train other students
Education
BBA: Accounting, Expected in Current to Excelsior College - 7 Columbia Cir, Albany, NY GPA:
Coursework in Cost Accounting and Finance
Coursework includes: Speech and Communication, Sociology and Psychology
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