, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Sales Promotion
Hiring and Onboarding
Performance Monitoring and Evaluation
Customer Inquiries
Program Optimization
Price Structuring
Payroll Administration and Timekeeping
Work History
Tennis Manager , 01/2018 - Current Power Wellness – City, STATE,
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Promoted positive customer experience through day-to-day supervision and management of Tennis facility.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Drafted invoices for completed work.
Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Interacted well with fellow Managers and customers to build connections and nurture relationships.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Created and implemented aggressive action plan to address pressing cost control needs.
Head Varisty Tennis Coach, 07/2017 - Current Saint Ursula Academy – City, STATE,
Explained and demonstrated basic tennis techniques to team members.
Taught proper physical conditioning for maximum endurance, health and safety.
Coached established tennis players in advanced game techniques and competition strategies.
Created and organized off-season tennis camps for 5 years.
Guided outstanding players and students toward best tennis scholarship prospects.
Hired 5 assistants for coaching and summer camp support.
Managed program budget for all tennis programs.
Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Implemented exercise programs and training strategies to bolster individual and team performance.
Prepared athletes for special competitions and tournaments.
Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
Cultivated community and media relations through social media and other communication channels to support program.
Tennis Manager , 05/2014 - Current Anderson Hills Swim And Tennis Club – City, STATE,
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Drafted invoices for completed work.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Education
Bachelor of Science: Marketing; Professional Tennis Mgmt, Expected in - Ferris State University - Big Rapids, MI GPA:
Scholarship and Member of Women's Tennis Team
Member of Professional Tennis Management Student Organization
Professional Tennis Management Degree focusing on Hospitality career that allows you to combine tennis with running a sports-oriented business. Focusing on accounting, principles of marketing, resort management, computer systems and information technology to sales.
Technical Innovations with focus on video analysis, data and analytics as part of everyday training.
Affiliations
Professional Tennis Registry
United States Professional Tennis Association
Ferris State University College of Business Advisory Board (PTM Program)
Certifications
Professional Tennis Registry (MOT)
United States Professional Tennis Association (Elite Professional)
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