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Listens to callers and quickly ascertain nature of call. Obtains and extracts relevant information with the ability to interpret and analyze messages from callers. Applies judgment in responding to callers. Speaks clearly and distinctly and effectively uses language and tone to calm distressed callers and to provide aid/assistance via phone until help arrives. Transmits radio messages quickly and concisely. Directs emergency personnel to scene and conveys relevant information to responders. Interacts with co-workers, supervisors, law enforcement and emergency response personnel (including those from other jurisdictions), university officials, media, and the public to relay information and coordinate activities. Uses the full functionality of all departmental telecommunications equipment, including phone systems*, radios, consoles, alarm panels*, database/information systems, and computer aided dispatch (CAD) system. Selects, comprehends, and fully applies a variety of features in software programs, databases, and information systems. Keys information accurately and efficiently. Maintains (Division of Criminal Information (DCI) certification. Records, compiles, and summarizes data using established formats. Monitors messages from and creates entries for DCI terminal as needed. Maintains and ensures quality control of logs and data systems. May assign case or arrest numbers, compile incident reports, or issue permits. Correctly uses input codes. Searches for and retrieves information from departmental files and DCI terminal. Analyzes messages and information to determine priorities; recognizes critical incidents; coordinates response; initiates action based upon acquired information and knowledge of operating procedures. Makes consistently sound and accurate dispatch decisions.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Used DCI computer terminal (DCIN/NCIC certified) for relevant background checks for offenders as well as prospective employees, community service workers, and community volunteers.
Processes additional sentences for inmates by entering judgment and court commitments into OPUS system.
Proof, prepares, and distributes document sets including fingerprint cards and classification profiles of inmates.
Preparation of and distribution of various internal and external reports; frequent and effective communications with other faculty and staff
Effectively controlled the release of proprietary and confidential Carol Butts Summary Skills Experience information for general client lists.
Responsible for receiving and logging incoming/outgoing correspondence, prepares confidential memos and letters and works with Administrator on scheduling activities and appointments by maintaining the Administrator's calendar.
Maintains a variety of logs, suspense files, and telephone logs within Microsoft Word and Excel databases.
Works with Officers and Supervisors of Pasquotank Correctional Institution staff, Department of Public Safety (DPS) staff of other institutions, as well as the general public on a daily basis.
Effectively communicates, whether written or verbal, and promotes a friendly atmosphere in dealing with staff and DPS personnel.
Creates and maintains confidential information, files, and other needed correspondence, works with a multi-phone line system, prepares, sends, and receives information via fax or computer, prepares error-free work, prepares minutes of meetings, and maintains confidentiality at all times. Additionally assisted the Security Threat Group Captains/Officers by creating social media sites for Pasquotank Correctional Institution and gathering information from social media sites inmates have created.
Effectively controlled the release of proprietary and confidential information for general client lists. Responsible for receiving and logging incoming/outgoing correspondence, prepares confidential memos and letters and works with Administrator on scheduling activities and appointments by maintaining the Administrator's calendar. Maintains a variety of logs, suspense files, and telephone logs within Microsoft Word and Excel databases. Works with Officers and Supervisors of Pasquotank Correctional Institution staff, Department of Public Safety (DPS) staff of other institutions, as well as the general public on a daily basis. Effectively communicates, whether written or verbal, and promotes a friendly atmosphere in dealing with staff and DPS personnel. Creates and maintains confidential information, files, and other needed correspondence, works with a multi-phone line system, prepares, sends, and receives information via fax or computer, prepares error-free work, prepares minutes of meetings, and maintains confidentiality at all times. Additionally assisted the Security Threat Group Captains/Officers by creating social media sites for Pasquotank Correctional Institution and gathering information from social media sites inmates have created.
Division of Criminal Information (DCI) Certification
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