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temporary public safety telecommunicator resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Police and fire procedures

  • Information intake

  • Computer-aided dispatching

Skills

Police and fire procedures

:

Information intake

:

Computer-aided dispatching

:
Work History
Temporary Public Safety Telecommunicator, 10/2020 - Current
Ball Corporation Westminster, CO,

Listens to callers and quickly ascertain nature of call. Obtains and extracts relevant information with the ability to interpret and analyze messages from callers. Applies judgment in responding to callers. Speaks clearly and distinctly and effectively uses language and tone to calm distressed callers and to provide aid/assistance via phone until help arrives. Transmits radio messages quickly and concisely. Directs emergency personnel to scene and conveys relevant information to responders. Interacts with co-workers, supervisors, law enforcement and emergency response personnel (including those from other jurisdictions), university officials, media, and the public to relay information and coordinate activities. Uses the full functionality of all departmental telecommunications equipment, including phone systems*, radios, consoles, alarm panels*, database/information systems, and computer aided dispatch (CAD) system. Selects, comprehends, and fully applies a variety of features in software programs, databases, and information systems. Keys information accurately and efficiently. Maintains (Division of Criminal Information (DCI) certification. Records, compiles, and summarizes data using established formats. Monitors messages from and creates entries for DCI terminal as needed. Maintains and ensures quality control of logs and data systems. May assign case or arrest numbers, compile incident reports, or issue permits. Correctly uses input codes. Searches for and retrieves information from departmental files and DCI terminal. Analyzes messages and information to determine priorities; recognizes critical incidents; coordinates response; initiates action based upon acquired information and knowledge of operating procedures. Makes consistently sound and accurate dispatch decisions.

Administrative Associate II, 08/2015 - 08/2021
Milhouse Lombard, IL,

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Used DCI computer terminal (DCIN/NCIC certified) for relevant background checks for offenders as well as prospective employees, community service workers, and community volunteers.

Processes additional sentences for inmates by entering judgment and court commitments into OPUS system.

Proof, prepares, and distributes document sets including fingerprint cards and classification profiles of inmates.

Preparation of and distribution of various internal and external reports; frequent and effective communications with other faculty and staff

Administrative Assistant II, 11/2004 - 08/2015
State Of North Carolina Asheboro, NC,

Effectively controlled the release of proprietary and confidential Jessica Claire Summary Skills Experience information for general client lists.

Responsible for receiving and logging incoming/outgoing correspondence, prepares confidential memos and letters and works with Administrator on scheduling activities and appointments by maintaining the Administrator's calendar.

Maintains a variety of logs, suspense files, and telephone logs within Microsoft Word and Excel databases.

Works with Officers and Supervisors of Pasquotank Correctional Institution staff, Department of Public Safety (DPS) staff of other institutions, as well as the general public on a daily basis.

Effectively communicates, whether written or verbal, and promotes a friendly atmosphere in dealing with staff and DPS personnel.

Creates and maintains confidential information, files, and other needed correspondence, works with a multi-phone line system, prepares, sends, and receives information via fax or computer, prepares error-free work, prepares minutes of meetings, and maintains confidentiality at all times. Additionally assisted the Security Threat Group Captains/Officers by creating social media sites for Pasquotank Correctional Institution and gathering information from social media sites inmates have created.

Processing Assistant III, 07/2003 - 11/2004
Pasquotank Correctional Institution City, STATE,

Effectively controlled the release of proprietary and confidential information for general client lists. Responsible for receiving and logging incoming/outgoing correspondence, prepares confidential memos and letters and works with Administrator on scheduling activities and appointments by maintaining the Administrator's calendar. Maintains a variety of logs, suspense files, and telephone logs within Microsoft Word and Excel databases. Works with Officers and Supervisors of Pasquotank Correctional Institution staff, Department of Public Safety (DPS) staff of other institutions, as well as the general public on a daily basis. Effectively communicates, whether written or verbal, and promotes a friendly atmosphere in dealing with staff and DPS personnel. Creates and maintains confidential information, files, and other needed correspondence, works with a multi-phone line system, prepares, sends, and receives information via fax or computer, prepares error-free work, prepares minutes of meetings, and maintains confidentiality at all times. Additionally assisted the Security Threat Group Captains/Officers by creating social media sites for Pasquotank Correctional Institution and gathering information from social media sites inmates have created.

Education
Bachelor of Science: Criminal Justice , Expected in 12/2019
-
Elizabeth City State University - Elizabeth City, NC
GPA:
Status -
Master of Science: Administration of Justice And Security, Expected in 01/2012
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University Of Phoenix - Phoenix, AZ,
GPA:
Status -
Certifications

Division of Criminal Information (DCI) Certification

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Resume Overview

School Attended

  • Elizabeth City State University
  • University Of Phoenix

Job Titles Held:

  • Temporary Public Safety Telecommunicator
  • Administrative Associate II
  • Administrative Assistant II
  • Processing Assistant III

Degrees

  • Bachelor of Science
  • Master of Science

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