LiveCareer-Resume

teller supervisor resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Loss Prevention
  • Business Development
  • Cash Auditing
  • Transaction Processing
  • Staff Management
  • Consumer Banking
  • Customer Engagement
  • Risk Management
  • Customer Service
  • Customer Service-Oriented
  • Currency Exchange
  • Team Cooperation
  • Financial Statements
  • Fraud Detection
  • Cash Handling
  • Currency and Coin Counter
  • Team Leadership
  • Bilingual in Spanish
  • Honest and Dependable
  • Verbal and Written Communication
  • Bank Deposits
  • Pleasant and Personable
  • Identity Verification
  • Signature Verification
  • Strong Sense of Banking Ethics
  • Staff Assistance
  • Payment Processing
  • Staff Scheduling
  • Vault Monitoring
  • Safe and Vault Operation
  • Attention to Detail
  • Cash Supply Orders
  • Excellent Communication Skills
  • Relationship Building
  • Reliable and Responsible
  • Spanish Speaking
  • Night and Safe Deposit Procedures
  • Exceptional Customer Service
Experience
Teller Supervisor, 05/2020 - Current
First Interstate Bancsystem, Inc. Hood River, OR,
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Supplied tellers with coin and currency.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Identified transaction errors when debits and credits did not balance.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Received and counted daily inventories of cash, drafts and checks.
  • Transmitted orders to supply cash to meet daily needs.
  • Reported daily averages and shortages to operations department.
  • Prepared official checks for customer and internal bank needs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Performed special services for customers, ordering bank cards and checks.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
Teller Supervisor, 04/2019 - 04/2020
First Interstate Bancsystem, Inc. Lame Deer, MT,
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Supplied tellers with coin and currency.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Identified transaction errors when debits and credits did not balance.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Received and counted daily inventories of cash, drafts and checks.
  • Transmitted orders to supply cash to meet daily needs.
  • Reported daily averages and shortages to operations department.
  • Prepared official checks for customer and internal bank needs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Performed special services for customers, ordering bank cards and checks.
  • Liaised between bank branches regarding best practices and operations.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Teller, 01/2018 - 04/2019
First Bank Online Dalton, GA,
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Trained employees on cash drawer operation.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and counted daily inventories of cash, drafts and checks.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Verified amounts and integrity of every check or funds transfer.
  • Prepared official checks for customer and internal bank needs.
  • Reported daily averages and shortages to operations department.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Transmitted orders to supply cash to meet daily needs.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Liaised between bank branches regarding best practices and operations.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Education and Training
High School Diploma: , Expected in 06/2010
-
North Bergen High School - North Bergen, NJ
GPA:
Status -
Certificate in Accounting: Accounting, Expected in
-
Louisiana State University At Alexandria - Alexandria, LA
GPA:
Status -
Languages
Spanish :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • North Bergen High School
  • Louisiana State University At Alexandria

Job Titles Held:

  • Teller Supervisor
  • Teller Supervisor
  • Teller

Degrees

  • High School Diploma
  • Certificate in Accounting

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