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Teller Supervisor Resume Example

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TELLER SUPERVISOR
Summary

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature. Attentive Teller with 6.5 years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information. Attentive Teller with [Number] years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information. Skilled Supervisor brings strong work ethic to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Adept at meeting new challenges, lending organization and honing attention to detail with experience in reviews and training. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Skills
  • Commercial servicing
  • Staff management
  • Loss prevention
  • Quality control
  • MS Office proficient
  • Currency and coin counter
  • Strong sense of banking ethics
  • Safe and vault operation
  • Cash dispenser operation
  • Excellent communication skills
  • Exceptional customer service
  • Decision-making
  • Communication
Experience
Company Name | City, StateTeller Supervisor06/2014 - 02/2021
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Verified amounts and integrity of every check or funds transfer.
  • Supplied tellers with coin and currency.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Created and implemented new organization and filing system for [Type] documents.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Reported daily averages and shortages to operations department.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Processed [Number] cash withdrawals per [Timeframe] accurately and efficiently.
  • Liaised between bank branches regarding best practices and operations.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Improved efficiency and accuracy by developing and implementing intuitive systems.
Company Name | City, StatePersonal Care Assistant05/2013 - 06/2014
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Transported clients to complete required tasks such as medical appointments and grocery shopping.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Provided ongoing compassionate patient care for each client.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Transported patients to and from medical, dental and personal care appointments.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
Company Name | City, StateWaitress01/2004 - 12/2009
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Company Name | City, StateOffice Assistant/ Housekeeper
  • Exceeded company standards for cleanliness, sanitation and presentation.
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
  • Added new soaps, shampoos and other amenities to each room.
  • Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
  • Swept and damp-mopped private stairways and hallways.
  • Logged and documented cleaning activities and reported on issues.
  • Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
  • Followed hotel cleanliness, professionalism and customer service standards.
  • Utilized personal protective equipment reduce chemical splashing incidents.
  • Verified each completed room against standard plans to maintain consistency.
  • Contributed recommendations to leadership team to improve cleaning procedures.
  • Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Replaced linens and made beds efficiently to meet demanding daily schedules.
  • Disposed of hazardous materials in appropriate containers.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Organized supplies for efficient use based on expected customer needs.
Education and Training
Montana State University - Bozeman | City, StateSome College (No Degree)
Charles M Russell Highschool | CityHigh School Diploma05/2008
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Resume Overview

School Attended

  • Montana State University - Bozeman
  • Charles M Russell Highschool

Job Titles Held:

  • Teller Supervisor
  • Personal Care Assistant
  • Waitress
  • Office Assistant/ Housekeeper

Degrees

  • Some College (No Degree)
    High School Diploma

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