(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated team player with proven abilities in customer service satisfaction with excellent communication skills. Consistently recognized by superiors for positive attitude and adaptability. Ambitious and driven with a strong work ethic and problem solving abilities

  • Team building
  • Process improvement
  • Communications
  • Customer service
  • Verifying information
  • Problem resolution
  • Data collection
  • Documentation proficiency
Education and Training
Moberly Area Community College COLUMBIA, MO, Expected in Associate of Science : Psychology - GPA :
Muriel W. Battle High School Columbia, MO Expected in 05/2018 High School Diploma : - GPA :
Hca - Telemetry Technician
Wakefield, MA, 12/2019 - Current
  • Operated and maintained telemetry equipment with a focus on safety and proper functionality.
  • Ensured patient wellness through proactive responses to abnormal cardiac monitoring results.
  • Analyzed cardiac rhythms and reported results to nursing staff or physicians.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
  • Set up equipment to prepare for patient procedures and tests.
The Reformation - Sales Associate
Chicago, IL, 09/2017 - 12/2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared cash deposits up to $2000 with zero discrepancies.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used register system to ring up customer purchases, process payments and issue receipts.
Ryder - Car Detailer
Corbin, KY, 05/2019 - 08/2019
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Cleaned cars both externally and internally by hand or by use of brushes, rags and high powered vacuuming equipment.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
  • Cleaned car and truck windows and windshields to get rid of water spots.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Provided on-site detailing services to clientele at worksite locations.
  • Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
  • Contacted service manager immediately to address customer issues.
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
Marriott International - Server
Charlotte, NC, 10/2015 - 07/2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

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School Attended

  • Moberly Area Community College
  • Muriel W. Battle High School

Job Titles Held:

  • Telemetry Technician
  • Sales Associate
  • Car Detailer
  • Server


  • Associate of Science
  • High School Diploma

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