Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated team player with proven abilities in customer service satisfaction with excellent communication skills. Consistently recognized by superiors for positive attitude and adaptability. Ambitious and driven with a strong work ethic and problem solving abilities

Skills
  • Team building
  • Process improvement
  • Communications
  • Customer service
  • Verifying information
  • Problem resolution
  • Data collection
  • Documentation proficiency
Education and Training
Moberly Area Community College COLUMBIA, MO, Expected in Associate of Science : Psychology - GPA :
Muriel W. Battle High School Columbia, MO Expected in 05/2018 High School Diploma : - GPA :
Experience
Hca - Telemetry Technician
Wakefield, MA, 12/2019 - Current
  • Operated and maintained telemetry equipment with a focus on safety and proper functionality.
  • Ensured patient wellness through proactive responses to abnormal cardiac monitoring results.
  • Analyzed cardiac rhythms and reported results to nursing staff or physicians.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
  • Set up equipment to prepare for patient procedures and tests.
The Reformation - Sales Associate
Chicago, IL, 09/2017 - 12/2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared cash deposits up to $2000 with zero discrepancies.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used register system to ring up customer purchases, process payments and issue receipts.
Ryder - Car Detailer
Corbin, KY, 05/2019 - 08/2019
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Cleaned cars both externally and internally by hand or by use of brushes, rags and high powered vacuuming equipment.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
  • Cleaned car and truck windows and windshields to get rid of water spots.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Provided on-site detailing services to clientele at worksite locations.
  • Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
  • Contacted service manager immediately to address customer issues.
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
Marriott International - Server
Charlotte, NC, 10/2015 - 07/2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

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Resume Overview

School Attended

  • Moberly Area Community College
  • Muriel W. Battle High School

Job Titles Held:

  • Telemetry Technician
  • Sales Associate
  • Car Detailer
  • Server

Degrees

  • Associate of Science
  • High School Diploma

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