technician team leader resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and cClaireenges to best enhance the organizational brand. Self-Taught Computer Engineer and Car Mechanic. Really love to learn new skills and (currently) Self-teaching myself different coding languages on the side. Been around computers my whole life.

  • Work Planning and Prioritization
  • Lean Manufacturing
  • Verbal and Written Communication
  • Complex Repairs
  • Data and Systems Architecture
  • System and Network Security
  • Hardware Installation and Maintenance
  • Troubleshooting and Diagnosis
  • Virtual and Cloud Technologies
  • Software Installation and Maintenance
  • Attention to Detail
  • Requirements Analysis
  • System Testing
  • Design Specifications
  • User Research
  • Critical Thinking
  • Maintenance & Repair
  • Friendly, Positive Attitude
  • Microsoft Office
  • Good Work Ethic
  • Problem Resolution
  • People Skills
  • Computer Skills
  • Organizational Skills
11/2022 to Current
Technician Team Leader Arby's, Llc Raleigh, NC,
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Restored product condition using proven techniques.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Followed safety practices to safeguard against injury and damage to property.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Used bolts, rivets and screws to fasten parts.
01/2018 to 07/2021
Manager Besto City, STATE,
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored staff performance and addressed issues.
  • Created a template for ordering of items to keep in-stock.
03/2016 to 12/2017
District Relief Manager Waffle House Restaurant City, STATE,
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Assisted with training and onboarding of sales associates in store operations.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
Education and Training
Expected in 05/2015
High School Diploma:
Pendleton High School - Pendleton, SC
  • Cadet Major of AFJROTC - Squadron Commander
  • Weekly Meetings with Flight Commanders to access progress within the group towards learning and ways to improve.
  • Had to create weekly reports for our Group Commander and in-charge of food ordering for field trips.
  • Had monthly meetings with Colonel and Master Sergeant to access progress of weekly flight commander meetings.
Expected in
: Business Management
Tri County Tech - Pendleton, SC,

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Resume Overview

School Attended

  • Pendleton High School
  • Tri County Tech

Job Titles Held:

  • Technician Team Leader
  • Manager
  • District Relief Manager


  • High School Diploma
  • Some College (No Degree)

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