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technician licensed optician resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Technician with undeniable troubleshooting, customer service and analytics abilities coupled with more than 17 years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination. Customer-focused Eyewear Specialist with experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships.

Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.

Cheerful Medical Coder with time spent assessing provider documentation to ensure that appropriate codes have been assigned. Individual with a strong work ethic and a can-do demeanor. Ready to tackle new challenges in an office-based environment.

Skills
  • Customer service
  • Teamwork
  • Responsible
  • Microsoft Office
  • Time Management
  • Organizational Skills
  • Staff Management
  • Revenue Management
  • Medical & Vision Insurance
  • Documentation and Reporting
  • Attention to Detail
  • Problem-Solving
  • Billing Processing
  • Frame Repair
  • HIPAA Compliance
  • Corrective lens options
  • Insurance approvals
  • Account Reconciliation
  • Verbal and Written Communication
  • Billing and Collection Procedures
  • Claims Processing
  • Account Posting
  • Billing and Invoicing
Experience
05/2022 to Current Technician, Licensed Optician Nea Baptist Clinic | City, STATE,
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Assisted during in-office surgical procedures and collected ultrasound images.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Prepared patients and administered basic eye exam tests.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Counseled patients in surgery and treatment plans.
  • Performed eye care screenings and made recommendations to patients regarding proper eye care.
  • Authorized refills for patient prescriptions, keeping careful track of medications and side effects.
  • Educated patients on conditions, explaining treatment options and possible medication side effects.
  • Explained procedures in easy-to-understand terminology to patients and their families.
  • Organized and updated patient charts to incorporate insurance carrier changes.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
09/2015 to 01/2020 Administrator, Licensed Optician, Billing/Claims Processor Arkansas Eye | City, STATE,
  • I assisted in the opening of Arkansas Eye Site and the expansion of adding two satellite locations, with 10-15 employees across the three clinics
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
  • Employed proven problem-solving techniques to resolve issues quickly and
  • Improved office organization by developing filing system and customer database protocols.
  • Efficiently maintained accounts payable transaction processing and led team on training initiatives to ensure continuity.
  • Reviewed all invoices for accuracy, subsequently resolving various issues.
  • Checked accounting system on regular basis to monitor transactions.
  • Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
  • Facilitated monthly team meetings to discuss more efficient procedures and eliminate duplicated efforts or antiquated processes.
  • Enhanced profitability by leveraging valuable vendor relationships to negotiate favorable pricing terms.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Tracked employee time and attendance for payroll.
  • Processed customer payments and set up payment plans.
  • Verified claim data correctness in preparation for processing.
  • Reviewed history records to determine benefit eligibility for services.
  • Researched medical claims for validity to resolve discrepancies.
  • Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
  • Coordinated benefits with medical insurance plans and Medicare providers.
  • Verified policy holder data, including age, contact number and physical address.
  • Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Updated patient and insurance data and input changes into company's computer system.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Handled billing related activities focused on medical specialties.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
04/2005 to 11/2014 Office Manager, Licensed Optician Vision Care Center | City, STATE,

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Posted payments to accounts and maintained records
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • I began my career as a, technician, due to my outstanding performance of my job duties I was promoted to the contact lens technician, scriber for the doctors, optician, and finally office manager
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Filed claims with vision and medical insurance companies to garner payment for optical services
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Created training modules and documentation to train staff.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Entered time and attendance logs in preparation for payroll.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education and Training
Expected in to to High School Diploma | Valley View High School, Jonesboro, AR GPA:
Accomplishments
  • Licensed Real Estate Agent - 2020
  • Licensed Dispensing Optician - 2011
  • Arkansas Board of Opticianry, - 2010 customize eyeglass orders and create perfect fit
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Certifications
  • Licensed Dispensing Optician - 2010

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Resume Overview

School Attended

  • Valley View High School

Job Titles Held:

  • Technician, Licensed Optician
  • Administrator, Licensed Optician, Billing/Claims Processor
  • Office Manager, Licensed Optician

Degrees

  • High School Diploma

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