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Technician/Installer Service Specialist Resume Example

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TECHNICIAN/INSTALLER SERVICE SPECIALIST
Professional Summary

Dedicated employee with high level of self-motivation and attention to detail with more than six years of experience in customer service. Conduct in-depth technical reviews of self performance, equipment performance and quality, and quality of services provided to customers of varying needs. Reliable team-player with an excellent work history displayed by multiple advancements and employer recorded success. WIlling to adapt and learn any new working environment and displays ability to learn quickly and efficiently to service companies of varying trades.

Skills
  • Multitasking
  • Quality control
  • Problem solving
  • Attention to detail
  • Effective communication
  • Company vehicle operation
  • Extreme adaptability to changing working environments
  • Flexible with working schedule and employer needs
  • Resolving problems and mitigating conflict
  • Proficient in Microsoft Office, Libre Office, Tech360 and Comcast Xfinity applications
  • Complete repair services
  • Call center customer service
  • Customer service specialist
  • Customer service support
  • Service coordination
  • Quality of service and data routing
Work History
Integrated Communication ServicesTechnician/Installer Service Specialist//Pueblo, CO//April 2019 to Current
  • Collaborated with management and other technicians to gather survey numbers on customer satisfaction
  • Exhibited ability to perform proper body ergonomics while carrying heavy loads and equipment
  • Promoted to Comcast Xfinity Security Installer within six months of employment
  • Ability to read and interpret signal readings from company supplied meter
  • Determined instances of issue and troubleshooted issues with internet, modems and television cable
  • Showed advanced proficiency for grounding cables and other wiring necessary for jobs related to internet and cable installment
  • Calibrated testing equipment to achieve consistent and reliable test results
  • Planned and performed tests and evaluations of systems equipment or components
  • Educated customers on their newly installed or improved service, how to use it, and offered personal service in event new equipment wasn't meeting standards of customer
  • Achieved highest level of quality control within office, for which incentive was received
  • Accomplished title of Technician of the Month for three months
  • Displayed high-level of customer satisfaction with Comcast Xfinity services through survey results filled out by customers
  • Followed all guidelines and procedures for quality control as dictated by company
Global Callcenter SolutionsAgent, Quality Control Agent, Supervisor, Manager//Pueblo, CO//December 2015 to April 2019
  • Provided customers with support, instruction, and service regarding their internet and cable needs
  • Advanced from an entry-level agent to floor manager within seven months of employment
  • Assisted staff with troubleshooting, client support, and customer satisfaction
  • Determined team targets and implemented plans to achieve goals at individual and group level
  • Maintained and updated files and records to support efficient customer service operations
  • Delegated tasks to agents under title of supervisor and manager
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Satisfied customers by delivering speedy and expert service with Comcast (cable and internet) needs
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Collaborated with other managerial staff to improve areas within GCS that received poor customer service remarks
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Trained and guided team members to maintain high productivity and performance evaluations
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Burger KingCashier/Line Cook//Pueblo, CO//July 2014 to December 2015
  • Counted money in cash drawers at start of each shift and balanced drawer at end of each shift
  • Adapted to changing staffing needs of employer in light of call-offs, employee emergencies, and short staffing
  • Assisted cashiers in balancing cash tills at close of shift
  • Kept employee and customer areas clean, neat and ready for dining by using slow periods to tackle routine housekeeping needs
  • Boosted team success by communicating and collaborating well with others
  • Performed cross-training of new employees and provided general training to new employees for drive-thru, cashier, and line cook positions
  • Stayed on top of policy changes and promotions to better serve customers with current information
Education
High School DiplomaCentennial High School//Pueblo, CO//May 2015
  • Graduated in Top 30% of Class
  • Graduated with 3.55 GPA
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Resume Overview

Companies Worked For:

  • Integrated Communication Services
  • Global Callcenter Solutions
  • Burger King

School Attended

  • Centennial High School

Job Titles Held:

  • Technician/Installer Service Specialist
  • Agent, Quality Control Agent, Supervisor, Manager
  • Cashier/Line Cook

Degrees

  • High School Diploma

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