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technician resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking technician skilled in troubleshooting and analysis demonstrated across 5 years in technician and management roles. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Mechanical Knowledge
  • Equipment calibration
  • Troubleshooting
  • Time management
  • Environmental compliance
  • Team Training
  • Extensive Organizational Skills
  • Safety and compliance
  • HVAC systems
  • Drywalling
  • Roofing
  • Residential construction
  • Safety Equipment
  • Blueprints and schematics
  • Repair services
Work History
06/2018 to Current
Technician Garver Georgetown, TX,
  • Changed, rotated and balanced tires on different types of vehicles.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested vehicle components and systems to identify issues.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Operated specialized equipment such as scan tools and volt meters to test electronics and computer control systems.
  • Delegated jobs to subordinates and monitored quality of work.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
01/2011 to 06/2018
Closing Manager M/I Homes Raleigh, NC,
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with shop managers and customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
03/2012 to 12/2012
Lube Technician First Vehicle Services Morse, TX,
  • Kept shop areas neat, clean and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Checked fluids, tires, brakes and other systems as part of multi-point inspection.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Greeted customers and answered questions about oil changes and other services.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Suggested additional services to customers in order to meet upsell goals.
  • Used tire machine and balancer to dismount and mount tires to perform air checks, rotations and rebalances.
  • Cleaned automotive service bays and removed debris and oil to promote organized work environment.
Education
Expected in 01/2015 to to
Associate of Applied Science: Automotive Technology
Vatterott College - Berkeley - St Louis, MO
GPA:
Expected in 01/2007 to to
High School Diploma:
Job Corps Center - St Louis, MO
GPA:

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Resume Overview

School Attended

  • Vatterott College - Berkeley
  • Job Corps Center

Job Titles Held:

  • Technician
  • Closing Manager
  • Lube Technician

Degrees

  • Associate of Applied Science
  • High School Diploma

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