technician resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable Technician with undeniable troubleshooting, customer service and analytics abilities coupled with more than 10 years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination. Expert technician with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.
Skills
Complex Repairs
Work Planning and Prioritization
Problem-Solving
Six Sigma Methodologies
Attention to Detail
Documentation and Reporting
Customer Service
Works Well Under Pressure
Customer Interaction
Multitasking and Organization
Experience
Technician, 04/2019 - Current Rio Tinto – Boron, CA,
Managed quality control and maintained high level of customer satisfaction.
Followed safety practices to safeguard against injury and damage to property.
Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
Inspected and validated repairs before delivery.
Managed workflow and productivity of lower-level technicians to keep projects on task.
Maintained test equipment to safety standards to drive process integrity and data validity.
Restored product condition using proven techniques.
Troubleshot systems and equipment and ran tests to make effective recommendations.
Updated logs and job reports for completed and pending service calls at shift end.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Cashier, 02/2014 - 04/2019 First Watch Restaurants – Bryan, TX,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Delivered high level of customer service to patrons using active listening and engagement skills.
Answered product questions with up-to-date knowledge of sales and store promotions.
Operated cash register or POS system to receive payment by cash, check and credit card.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Waitress, 01/2008 - 02/2014 Holiday Retirement – Surprise, AZ,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented food and beverages to guests at tables.
Presented menus to patrons to answer questions about menu items and make recommendations.
Relayed orders to service bar and kitchen via point-of-sale register system.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Set up dining room to meet hospitality and service standards.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Cleared table and bussed dishes to allow for quick setups.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists to ensure smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Education and Training
High School Diploma: , Expected in 2007 - MclHaralson County High School - Tallapoosa, GA GPA: Status -
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