High-energy Public Relations bilingual student focused on contributing to company success while learning from established professionals. Seeking to take on challenging positions. Bringing to you more than 6 years of Comercial Manager experience and costumer service.
Exceptional verbal and written spanish communication skills.
Skills
Customer interaction
Document preparation
Sales and marketing
Sales support
Strategic marketing
Strategic planning
Customer Relationship Management
Computer skills
Friendly, positive attitude
Work ethic
Customer service
High-energy attitude
Branch operations
Leadership
Experience
Branch Banker, 06/2021 - Current Kite Pharma, Inc. – Washington, MA,
Branch Banker role in PNC is currently delivering the best experience for customers as well as building relationships with them through a defined sales process.
Engaging customers in sales conversations in order to identify appropriate financial solutions towards their financial wellbeing.
Collaborating with all the ecosystem partners in PNC to acquire, expand and retain customers relationships.
Delivering proactive sales conversations through internal and outbound interactions as outbound calling, service to sales, teller interactions, appointment setting, lobby engagement and activities.
Educating customers on options for managing financial transactions by leveraging technology, tools and resources.
Managing risks through all the policies and procedures.
Participating in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Knowledgeable to provide all products and services available through the retail banking branch.
Technician, 10/2020 - 05/2021 Cb Richard Ellis – Grand Rapids, MI,
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
Provided restoration services for structures that have been damaged by fire, mold, water, and weather.
Inspected completed restoration to ensure conformance to standards.
Commercial Manager, 09/2016 - 09/2020 Chs, Inc. – Hazen, ND,
Developed regional category plans for merchandising, marketing and brand initiatives.
Aligned commercial activities with strategic company goals by optimizing sales opportunities.
Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
Supported local sales teams with customer meetings and account plans based on strategies.
Supervised and trained 20 employees on successful selling techniques.
Updated procedures for to increase productivity and maximize sales.
Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Conducted market research and reported on competitors.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
Actualized strategies to continuously improve customer service, company or brand visibility.
Penetrated new markets by investigating competitor products, services and trends.
Supported all sales team members to drive growth and development.
Created presentation materials for sales, customer relations, and management purposes.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Managed employee hiring, termination, and training to ensure maximum productivity.
Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Aligned all visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
Developed and implemented strategic, social media marketing plan.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
Utilized platforms such as Facebook and Instagram platforms on regular basis.
Collaborated with social media influencers such as top models , athletes, companies and press to drive brand optimization.
Analyzed market data to determine and target key audience or segments.
Formed and sustained strategic relationships with clients.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Promoted new product releases and limited edition items to drive sales.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
Communicated with retailers to provide information on promotions and sales.
Achieved client loyalty through quality, productivity, service and proactive management.
Delivered feedback from retailers to management to share suggestions, ideas and questions.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
Assembled and prepared new purchase order contract folder with all related documentation.
Store Manager, 08/2015 - 10/2015 Gannett Co. Inc. – South Tucson, AZ,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Oversaw all store operations while generating monthly sales.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Advertising Sales Assistant, 02/2015 - 05/2015 Company Name – City, State,
Provided clients with estimates of advertising.
Negotiated pricing following company procedures to close sales with new advertisers.
Prospected and cold-called customers to develop new sales leads.
Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
Education and Training
High School Diploma: , Expected in 11/2013 - Evangélico San Pablo - Bolivia , Santa Cruz GPA:
: Public Relations, Expected in - Universidad Nur - Bolivia , Santa Cruz GPA:
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