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Technician Resume Example

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TECHNICIAN
Education and Training
11/2013
High School Diploma
Evangélico San Pablo City, State
Some College (No Degree) - Public Relations
Universidad Nur City, State
Summary

High-energy Public Relations bilingual student focused on contributing to company success while learning from established professionals. Seeking to take on challenging positions. Bringing to you 5 years of Comercial Manager experience on costumer service and marketing strategy.

Exceptional verbal and written spanish communication skills.

Skills
  • Customer interaction
  • Document preparation
  • Sales and marketing
  • Sales support
  • Strategic marketing
  • Strategic planning
  • Customer Relationship Management
  • Computer skills
  • Friendly, positive attitude
  • Work ethic
  • Customer service
  • High-energy attitude
Experience
TechnicianCompany Name | City, State10/2020 - Current
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Provided restoration services for structures that have been damaged by fire, mold, water, and weather.
  • Inspected completed restoration to ensure conformance to standards.
Commercial ManagerCompany Name | City, State09/2016 - 09/2020
  • Developed regional category plans for merchandising, marketing and brand initiatives.
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
  • Supported local sales teams with customer meetings and account plans based on strategies.
  • Supervised and trained 20 employees on successful selling techniques.
  • Updated procedures for to increase productivity and maximize sales.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Conducted market research and reported on competitors.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Actualized strategies to continuously improve customer service, company or brand visibility.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Supported all sales team members to drive growth and development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Managed employee hiring, termination, and training to ensure maximum productivity.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Aligned all visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Developed and implemented strategic, social media marketing plan.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
  • Utilized platforms such as Facebook and Instagram platforms on regular basis.
  • Collaborated with social media influencers such as top models , athletes, companies and press to drive brand optimization.
  • Analyzed market data to determine and target key audience or segments.
  • Formed and sustained strategic relationships with clients.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Promoted new product releases and limited edition items to drive sales.
  • Developed creative visual merchandising campaigns to focus onselling older inventory.
  • Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
  • Communicated with retailers to provide information on promotions and sales.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Delivered feedback from retailers to management to share suggestions, ideas and questions.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Assembled and prepared new purchase order contract folder with all related documentation.
Store ManagerCompany Name | City, State08/2015 - 10/2015
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Oversaw all store operations while generating monthly sales.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Advertising Sales AssistantCompany Name | City, State02/2015 - 05/2015
  • Provided clients with estimates of advertising.
  • Negotiated pricing following company procedures to close sales with new advertisers.
  • Prospected and cold-called customers to develop new sales leads.
  • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
Languages

English

Spanish

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Resume Overview

School Attended

  • Evangélico San Pablo
  • Universidad Nur

Job Titles Held:

  • Technician
  • Commercial Manager
  • Store Manager
  • Advertising Sales Assistant

Degrees

  • High School Diploma
    Some College (No Degree) - Public Relations

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