Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

High-energy Public Relations bilingual student focused on contributing to company success while learning from established professionals. Seeking to take on challenging positions. Bringing to you more than 6 years of Comercial Manager experience and costumer service.

Exceptional verbal and written spanish communication skills.

  • Customer interaction
  • Document preparation
  • Sales and marketing
  • Sales support
  • Strategic marketing
  • Strategic planning
  • Customer Relationship Management
  • Computer skills
  • Friendly, positive attitude
  • Work ethic
  • Customer service
  • High-energy attitude
  • Branch operations
  • Leadership
Branch Banker, 06/2021 - Current
Kite Pharma, Inc. Washington, MA,

Branch Banker role in PNC is currently delivering the best experience for customers as well as building relationships with them through a defined sales process.

  • Engaging customers in sales conversations in order to identify appropriate financial solutions towards their financial wellbeing.
  • Collaborating with all the ecosystem partners in PNC to acquire, expand and retain customers relationships.
  • Delivering proactive sales conversations through internal and outbound interactions as outbound calling, service to sales, teller interactions, appointment setting, lobby engagement and activities.
  • Educating customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Managing risks through all the policies and procedures.
  • Participating in branch daily operations, ensuring they are completed in an efficient and accurate manner.
  • Knowledgeable to provide all products and services available through the retail banking branch.
Technician, 10/2020 - 05/2021
Cb Richard Ellis Grand Rapids, MI,
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Provided restoration services for structures that have been damaged by fire, mold, water, and weather.
  • Inspected completed restoration to ensure conformance to standards.
Commercial Manager, 09/2016 - 09/2020
Chs, Inc. Hazen, ND,
  • Developed regional category plans for merchandising, marketing and brand initiatives.
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
  • Supported local sales teams with customer meetings and account plans based on strategies.
  • Supervised and trained 20 employees on successful selling techniques.
  • Updated procedures for to increase productivity and maximize sales.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Conducted market research and reported on competitors.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Actualized strategies to continuously improve customer service, company or brand visibility.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Supported all sales team members to drive growth and development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Managed employee hiring, termination, and training to ensure maximum productivity.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Aligned all visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Developed and implemented strategic, social media marketing plan.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
  • Utilized platforms such as Facebook and Instagram platforms on regular basis.
  • Collaborated with social media influencers such as top models , athletes, companies and press to drive brand optimization.
  • Analyzed market data to determine and target key audience or segments.
  • Formed and sustained strategic relationships with clients.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Promoted new product releases and limited edition items to drive sales.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
  • Communicated with retailers to provide information on promotions and sales.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Delivered feedback from retailers to management to share suggestions, ideas and questions.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Assembled and prepared new purchase order contract folder with all related documentation.
Store Manager, 08/2015 - 10/2015
Gannett Co. Inc. South Tucson, AZ,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Oversaw all store operations while generating monthly sales.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Advertising Sales Assistant, 02/2015 - 05/2015
Company Name City, State,
  • Provided clients with estimates of advertising.
  • Negotiated pricing following company procedures to close sales with new advertisers.
  • Prospected and cold-called customers to develop new sales leads.
  • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
Education and Training
High School Diploma: , Expected in 11/2013
Evangélico San Pablo - Bolivia , Santa Cruz
: Public Relations, Expected in
Universidad Nur - Bolivia , Santa Cruz

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Resume Overview

School Attended

  • Evangélico San Pablo
  • Universidad Nur

Job Titles Held:

  • Branch Banker
  • Technician
  • Commercial Manager
  • Store Manager
  • Advertising Sales Assistant


  • High School Diploma
  • Some College (No Degree)

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