Technician 3 resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Obtaining a position that utilizes my management and bilingual abilities to create a stronger workforce and ensure your company's long-term viability. Qualified problem solver with skills in resolving issues encountered during production with minimal supervision.
Skills
Assembly and production
Customer rapport
Troubleshooting
Team training
Reporting and documentation
Performance improvement
Extensive Organizational Skills
Written/Verbal Communication
Time management
Project support
Critical Thinking
Spanish translation
Problem-solving
Computer proficient
MS Office proficiency
Data entry
Warehousing functions
Shipping procedures understanding
Receiving support
Work History
08/2016 to CurrentTechnician 3Analogic Corp | Canton, MA,
Assist in developing specialized fixtures, test equipment and procedures for failure analysis.
Implemented preventive maintenance measures to decrease emergent issues.
Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Evaluated components and final products against quality standards and manufacturing specifications.
Monitored performance and generated reports detailing quality of product and defect rates.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Provided quality assurance from every stage of product development process, from manufacturing to packaging.
01/2015 to 08/2016Daycare TeacherMarquette University | Milwaukee, WI,
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Educated students in foundational concepts such as shapes, numbers and letters.
Addressed behavioral and learning issues with parents and daycare management.
Dressed and changed infant and toddler diapers to maintain hygiene.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
Organized and engaged in recreational activities such as games and puzzles.
Maintained child-friendly environment with access to outdoor activities.
Incorporated music and play into developmentally appropriate activities.
08/2012 to 11/2014Customer Service RepresentativeVeolia | Plainfield, IL,
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Compiled customer feedback and recommended service delivery improvements to management.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding back order availability, future inventory and special orders.
Consulted with outside parties to resolve discrepancies and create effective solutions.
02/2005 to 08/2012CroupierMarriott International | El Segundo, CA,
Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
Explained rules, variations and betting structures of games such as the roulette and black jack.
Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
Collected and distributed losing and winning bets by calculating odds and payouts.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
Expected in 05/2002Diploma in Travel And Tourism | NUC - IBC Institute - Centro De Extensión Mayagüez, Myaguez PR, GPA:
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Resume Overview
School Attended
NUC - IBC Institute - Centro De Extensión Mayagüez