Technician 3 resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Obtaining a position that utilizes my management and bilingual abilities to create a stronger workforce and ensure your company's long-term viability. Qualified problem solver with skills in resolving issues encountered during production with minimal supervision.

  • Assembly and production
  • Customer rapport
  • Troubleshooting
  • Team training
  • Reporting and documentation
  • Performance improvement
  • Extensive Organizational Skills
  • Written/Verbal Communication
  • Time management
  • Project support
  • Critical Thinking
  • Spanish translation
  • Problem-solving
  • Computer proficient
  • MS Office proficiency
  • Data entry
  • Warehousing functions
  • Shipping procedures understanding
  • Receiving support
Work History
08/2016 to Current Technician 3 Analogic Corp | Canton, MA,
  • Assist in developing specialized fixtures, test equipment and procedures for failure analysis.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
  • Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
  • Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Provided quality assurance from every stage of product development process, from manufacturing to packaging.
01/2015 to 08/2016 Daycare Teacher Marquette University | Milwaukee, WI,
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Maintained child-friendly environment with access to outdoor activities.
  • Incorporated music and play into developmentally appropriate activities.
08/2012 to 11/2014 Customer Service Representative Veolia | Plainfield, IL,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
02/2005 to 08/2012 Croupier Marriott International | El Segundo, CA,
  • Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
  • Explained rules, variations and betting structures of games such as the roulette and black jack.
  • Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Expected in 05/2002 Diploma in Travel And Tourism | NUC - IBC Institute - Centro De Extensión Mayagüez, Myaguez PR, GPA:

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Resume Overview

School Attended

  • NUC - IBC Institute - Centro De Extensión Mayagüez

Job Titles Held:

  • Technician 3
  • Daycare Teacher
  • Customer Service Representative
  • Croupier


  • Diploma in Travel And Tourism

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