Service-oriented individual with more than 5 years working as Technician for multiple automotive organizations. Determined and experienced in diagnosing issues and performing repairs. Excellent mechanical troubleshooting skills.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Reliable Installer with 5 years of experience in automotive industry roles. Lifts up to 50 pounds safely and effectively and follows directions to complete tasks accurately.
Skills
Issue Analysis
Extensive Organizational Skills
Performance improvement
Safety Equipment
Cost Control
Customer rapport
Mechanical Knowledge
Safety and compliance
Environmental compliance
Assembly and production
Troubleshooting
Project Management
Team Training
Project estimation and bidding
Written/Verbal Communication
Blueprints and schematics
Equipment calibration
Repair services
Time management
HVAC systems
Production Scheduling
Education
Rowlett High SchoolRowlett, TXExpected in 06/2010 – –High School Diploma : - GPA:
Work History
Department Of The Navy - Technician Suffolk, VA, 08/2018 - Current
Executed diagnostics, troubleshooting and evaluations on multiple vehicle types.
Set up and perform Diagnostic test activities.
Utilize control mechanisms or hands-on procedures to operate machines.
Perform complex mechanical alignments and calibration of equipment to quality standards.
Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Worked on Nissan, Dodge, Chrysler, Jeep, Kia, Hyundai, Ford and Chevy vehicles to repair engines, transmissions and electrical systems.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Explained estimates and determined repair timelines to manage customer expectations.
Communicated issues to supervisor and helped develop solutions.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Maintained cleanliness, safety and efficiency of garage.
Wrote work orders and updated accounts in workshop computer.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Used specialized tools to detect leaks in gas and refrigerant systems.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Completed customer orders and warranty services according to manufacturer specifications.
Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines and electrical assemblies.
Dismantled faulty assemblies to repair or replace worn or damaged parts.
Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
Maintained spare parts inventory and ordered more parts to sustain spare parts stock.
Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups to 1,000+ vehicles per year.
Used wrenches and hoists to remove units such as engines and transmissions.
Conducted road tests on 1,000+ vehicles per year to verify safe operating order of vehicle.
Maintains vehicle records by recording service and repair tasks, using dealertrack.
Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
Advised customers on general vehicle condition, work performed and suggested future repairs.
Inspected 1,000+ cars per year to diagnose problems and perform repairs.
Communicated issues to supervisor and helped develop solutions.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Explained estimates and determined repair timelines to manage customer expectations.
Worked on Ford, Chevrolet, Honda, Nissan, Toyota, BMW, Mercedes, KIA, and Hyundai vehicles to repair engines, transmissions and electrical systems.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
Used specialized tools to detect leaks in gas and refrigerant systems.
Maintained cleanliness, safety and efficiency of garage.
Pollard Ford - Car Salesman City, STATE, 10/2015 - 01/2016
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Located desired vehicles at auctions and other dealerships.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Resolved customer concerns regarding loan financing and warranties.
Negotiated purchase prices and explained sales, warranty and optional products.
Outlined sales, warranty and service procedures.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Maintained compliance with all service, quality, and regulatory standards.
Responded to customer enquiries via telephone and email.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Demonstrated vehicle features and conducted test drives.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Offered comprehensive knowledge of vehicle operations and brand features.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Met customers on lot and in showroom to discuss available vehicles and options.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Answered telephone and email inquiries from potential customers.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Prepared purchased vehicles and completed final delivery checks.
Completed registration paperwork and sales documentation.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Demonstrated vehicles and features, and conduct test drives.
Increased overall quality of used inventory through effective trade-in and auctioning policies.
Stanley Ford - Brownfield - Car Salesman City, STATE, 07/2015 - 10/2015
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Located desired vehicles at auctions and other dealerships.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Resolved customer concerns regarding loan financing and warranties.
Negotiated purchase prices and explained sales, warranty and optional products.
Outlined sales, warranty and service procedures.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Maintained compliance with all service, quality, and regulatory standards.
Responded to customer enquiries via telephone and email.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Demonstrated vehicle features and conducted test drives.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Offered comprehensive knowledge of vehicle operations and brand features.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Met customers on lot and in showroom to discuss available vehicles and options.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Answered telephone and email inquiries from potential customers.
Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Prepared purchased vehicles and completed final delivery checks.
Completed registration paperwork and sales documentation.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
AutoZone - Parts and Sales Manager City, STATE, 04/2013 - 08/2015
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Analyzed sales trends to follow demands of customers and in-shop needs.
Submitted reports to senior management to aid in business decision-making and planning.
Accomplishments
Worked as a technician assistant for 2 and a half years with a master level technician before accomplishing a Nissan certification in basic and advanced electrical, and HVAC in less then 1 year.
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