Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • De-escalation Techniques
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Cultural Awareness and Sensitivity
  • Inbound and Outbound Calling
  • Time Management
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Patient and Empathetic
Work History
Technician, 06/2017 to 12/2020
Department Of The NavyChina Lake, CA,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Recognized customer issues prior to escalation
  • Entered customer data using state system, following procedures to keep information private.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $30 to open up to no more then 1000 at a time drops had to constantly be made or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Advocate, 10/2015 to 10/2017
AllyPhiladelphia, PA,
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Sales Associate, 11/2014 to 05/2015
Nemacolin Woodlands ResortMcmurray, PA,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Developed, marketed and sold full range of products and support services.
Sales Associate, 08/2013 to 06/2014
Nemacolin Woodlands ResortFarmington, PA,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
High School Diploma: , Expected in 06/2011
Rancho - Las Vegas ,
GPA:

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Resume Overview

School Attended

  • Rancho

Job Titles Held:

  • Technician
  • Customer Advocate
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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