Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
De-escalation Techniques
Understanding Customer Needs
Issue and Complaint Resolution
Upbeat and Positive Personality
Multitasking and Prioritization
Responding to Difficult Customers
Customer Data Confidentiality
Efficient and Detail-Oriented
Data Entry and Maintenance
Building Customer Trust and Loyalty
Cultural Awareness and Sensitivity
Inbound and Outbound Calling
Time Management
Computer Proficiency
Team-Oriented and Cooperative
Patient and Empathetic
Work History
Technician, 06/2017 to 12/2020 Department Of The Navy – China Lake, CA,
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Managed multiple projects simultaneously using organizational and analytical skills.
Recognized customer issues prior to escalation
Entered customer data using state system, following procedures to keep information private.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Scanned documents and saved in database to keep records of essential organizational information.
Answered questions about store policies and addressed customer concerns.
Maintained cash drawer of $30 to open up to no more then 1000 at a time drops had to constantly be made or more per shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Advocate, 10/2015 to 10/2017 Ally – Philadelphia, PA,
Researched and resolved account and service problems with friendly, knowledgeable support.
Documented customer concerns and inquiry resolutions in internal computer system.
Listened to customers in actively to assess issues and provide accurate information.
Recommended products to customers, thoroughly explaining details.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Responded proactively and positively to rapid change.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trained new personnel regarding company operations, policies and services.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
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