- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- De-escalation Techniques
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Data Confidentiality
- Efficient and Detail-Oriented
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- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Cultural Awareness and Sensitivity
- Inbound and Outbound Calling
- Time Management
- Computer Proficiency
- Team-Oriented and Cooperative
- Patient and Empathetic
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Technician, 06/2017 to 12/2020
Department Of The Navy – China Lake, CA,
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Recognized customer issues prior to escalation
- Entered customer data using state system, following procedures to keep information private.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer of $30 to open up to no more then 1000 at a time drops had to constantly be made or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Advocate, 10/2015 to 10/2017
Ally – Philadelphia, PA,
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Sales Associate, 11/2014 to 05/2015
Nemacolin Woodlands Resort – Mcmurray, PA,
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
Sales Associate, 08/2013 to 06/2014
Nemacolin Woodlands Resort – Farmington, PA,
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
High School Diploma: , Expected in 06/2011
Rancho - Las Vegas ,
GPA:
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