Technician Resume Example
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TECHNICIAN
Professional Summary
Team collaborator effectively working with management to create schedules, establish deadlines and adjust manpower to keep production flowing smoothly and efficiently with minimal non-conformance. Hardworking Production Team Lead skilled in organizing and prioritizing tasks, arranging schedules and monitoring equipment operation. First-rate communication, problem-solving and conflict management skills. Prepared to bring 2 years of experience to a challenging new position at Sun Diego Boardshops.
Skills
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Work History
Technician, 06/2018 to 09/2019
Dlz – Chicago , IL
Dlz – Chicago , IL
- Completed all job reports and logs immediately following service calls.
- Assist in developing specialized fixtures, test equipment and procedures for failure analysis.
- Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
- Set up and perform test activities.
- Provide technical training to co-workers and new staff.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
Customer Service Representative, 01/2018 to 05/2018
Real Alloy – Loudon , TN
Real Alloy – Loudon , TN
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
Retail Assistant Manager, 10/2015 to 11/2017
Kendra Scott – North Palm Beach , FL
Kendra Scott – North Palm Beach , FL
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted customers by answering questions and fulfilling requests.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assisted customers with locating and choosing merchandise in any store department.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School DiplomaRamona High School - City, State
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Resume Overview
School Attended
- Ramona High School
Job Titles Held:
- Technician
- Customer Service Representative
- Retail Assistant Manager
Degrees
- High School Diploma
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