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Technician Resume Example

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TECHNICIAN
Professional Summary

Team collaborator effectively working with management to create schedules, establish deadlines and adjust manpower to keep production flowing smoothly and efficiently with minimal non-conformance. Hardworking Production Team Lead skilled in organizing and prioritizing tasks, arranging schedules and monitoring equipment operation. First-rate communication, problem-solving and conflict management skills. Prepared to bring 2 years of experience to a challenging new position at Sun Diego Boardshops.

Skills
  • Mechanical Knowledge
  • Inventory oversight
  • Time management
  • Staff education and training
  • Customer rapport
  • Performance improvement
  • Plumbing
  • Written/Verbal Communication
  • Team training
  • Troubleshooting
  • Issue resolution
  • Employee performance evaluations
  • Recruiting and interviewing
  • Staff management
  • Employee scheduling
  • Negotiation
  • Sales growth
  • Training
  • Listening
  • Critical thinking
  • Adaptability
  • Sales techniques
  • Goals and performance
  • Customer relations
  • Sales and marketing
Work History
Technician, 06/2018 to 09/2019
Carini Heating, Air, And Plumbing – El Cajon, CA
  • Completed all job reports and logs immediately following service calls.
  • Assist in developing specialized fixtures, test equipment and procedures for failure analysis.
  • Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
  • Set up and perform test activities.
  • Provide technical training to co-workers and new staff.
  • Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Utilize control mechanisms or hands-on procedures to operate machines.
  • Perform complex mechanical alignments and calibration of equipment to quality standards.
Customer Service Representative, 01/2018 to 05/2018
Colepepper Plumbing – San Diego, CA
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Retail Assistant Manager, 10/2015 to 11/2017
Sun Diego Boardshops – Escondido, CA
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School DiplomaRamona High School - Ramona, CA
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Resume Overview

Companies Worked For:

  • Carini Heating, Air, And Plumbing
  • Colepepper Plumbing
  • Sun Diego Boardshops

School Attended

  • Ramona High School

Job Titles Held:

  • Technician
  • Customer Service Representative
  • Retail Assistant Manager

Degrees

  • High School Diploma

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