technician resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Business management and Computer Communications Engineer and with expertise in Computer and network architecture, configuration and implementation, and resource management. Industrious and creative professional committed to introducing system efficiencies and maximizing productivity. Exceptional communication, documentation and multitasking skills.
Skills
Indexing
Archiving
Typing
Microsoft Office
Budget administration and accounting
Design principles
PC Maintenance
Issue Analysis
Assembly and production
Electrical installation and repair
Networking
AutoCad
Windows Server 2012-2016
Vmware
Documentation and reporting
Infrastructure development
Staff supervision
User interface understanding
Troubleshooting problems
Configuring equipment
Repairing systems
Mobile Phone Maintenance
Work History
Technician, 05/2018 to Current Erickson Living – Dallas, TX,
Performed troubleshooting of systems with techniques such as speed and ping tests
Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries
Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
Provided training on use, troubleshooting and calibration of equipment
Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
Responded to service requests during and after business hours
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
Read blueprints and schematics to correctly place equipment
Set up networks and computers for business and residential customers
Worked closely with network administrators and server engineers to ensure quality service
Researched and recommended network and data communications hardware and software
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
Installed and configured new devices and system components
Coordinated installation of all new users and relocations of existing users
Established compatibility with third party software products by developing program for modification and integration
Proposed technical feasibility solutions for new designs and suggested options for performance improvement of technical components
Designed and implemented new server standards for core business services
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
Efficiently completed over 100 production work WEEKLY orders under strict timelines and budgets
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
Coordinated with systems partners to finalize designs and confirm requirements
Recommended network security standards and upgrades to management
Developed and implemented complex Internet and Intranet applications on multiple platforms
Managed firewall, network monitoring and server monitoring both on- and off-site
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work
IT Manager, 10/2008 to 03/2018 Bridger Steel – Kalama, WA,
Closely collaborated with project members to identify and quickly address problems
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Sourced additional resources and staff to meet timeline demands
Coordinated ongoing technical training and personal development classes for staff members
Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running
Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements
Supported implementation of warehouse management system software applications to enable centralized management of tasks
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback
Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection
Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth
IT Specialist, 12/2008 to 10/2010 Abb Ltd – Dallas, TX,
Collaborated with vendors to locate replacement components and resolve advanced problems
Broke down and evaluated user problems using test scripts, personal expertise and probing questions
Configured hardware, devices and software to set up work stations for employees
Analyzed Hardware and Software issues to identify troubleshooting methods needed for quick remediation
Uploaded new software, rolled out updates and applied patches to PC and servers upon release to thwart Viruses and Malwares threats from penetrating networks
Patched software and installed new versions to eliminate security problems and protect data
Helped streamline repair processes and update procedures for support action consistency
Removed and replaced malfunctioning components to correct hardware problems
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Explained technical information in clear terms to non-technical individuals to promote better understanding
Removed malware, ransomware and other threats from laptops and desktop systems
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Described Various solutions to customers to assist in problem resolution
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
IT Technician, 02/2008 to 11/2008 City Of Scottsdale, Az – Scottsdale, AZ,
Patched software and installed new versions to eliminate security problems and protect data
Broke down and evaluated user problems using test scripts, personal expertise and probing questions
Configured hardware, devices and software to set up work stations for employees
Removed and replaced malfunctioning components to correct hardware problems
Removed malware, ransomware and other threats from laptops and desktop systems
Explained technical information in clear terms to non-technical individuals to promote better understanding
Helped streamline repair processes and update procedures for support action consistency
Engaged end users and answered questions via phone
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Installed Small LAN and WAN networks Using Cat5 and Cat6 Cables
Installed Printer Servers
Education
Bachelor of Science: Computer Communications, Expected in 10/2013 to Crown University - Bradenton, FL, GPA:
Diploma: Business And Office Management, Expected in 07/2009 to UNRWA Youth For Development - South Governate,Saida Lebanon, GPA:
Associate of Science: Journalism, Expected in 01/2008 to NPA - Beirut, GPA:
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