Technical Support Representative skilled at resolving complex customer service issues in a timely manner.Analytical [
|Skills||Experience||Total Years||Last Used|
|SMS 2003 administrator||Patch management & remote software deployment||4||2007|
Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Processed an average of [
Continuing education in Microsoft Access
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