Technical Support And Consultant Resume Example Company Name

TECHNICAL SUPPORT AND CONSULTANT

Profile

I am looking to build my career in Software Development and business consulting and be an asset to the organization.

Core Qualifications

C,C++,Java,HTML5,CSS3,ABAP,JavaScript,Jquery,PHP,AJAX,AngularJS,AutoCAD,MicrosoftOffice,BUSY,ITILandCOBIT-5Princi- ples,ManagementofRiskandRequirementgatheringprocess,BPMN,BPM,PortersValuechainandPorter's5principlesSoftwareEn- gineeringandObjectorientedSoftwareEngineering,DataWarehousingandMining,Word-Press,basicsofNodeJS,Python,R-Tool, Linux

Professional Experience

Technical Support and Consultant
March 2015 to November 2015Company Name

Provided Technical support to users and instructors, Course Builder for BUSM+ project, working on Mozilla Open Badge Pack, Tech-.
nical support for Blackboard, Liaison between BU-IT and Instructor.
Data pulling for analysis, Tracking User Clicks using the data from.
Blackboard and reducing the number of clicks by making changes to design layout of Course.

Graduate Assistant
May 2015 to CurrentCompany Name

Developed website and coordinated CSECS conference at Boston University, designed and developed website for a PMI project, Imple-.
mented user registration database using SQL and PHP for website.
Developed and designed an online PM course for Boston University.
and PMI on Canvas, Boston University is ranked as second best university for online studies by US News.
Kedar Rasayan, Delhi.

Marketing Team Lead
June 2013 to June 2014

Managing Stocks and logistics, searching and negotiating with new suppliers, Reforming Procurement Process, Assisting in sales strate-.
gy.

Project Intern
June 2012 to July 2012Company Name

Team member SAP business solution, Worked on ABAP to provide business solution, Made a database of a retail chain.
ACADEMIC PROJECTS 1.
Implemented and wrote a paper on Multi-Touch Technologies under Professor Rekha Singla; worked on Optical methods to make touch tables, created touch panel for OS Navigation 2.
Business project analysis of a Real estate firm under Professor Angelo Guadagno; Gathered requirements from stakeholders and users, Cost analysis and market research, Feasibility analysis 3.
Risk Analysis; Project risk analysis for a florist who wanted to go online, gathered functional and non functional requirements and constructed a mitigation and contingency plan 4.
Organization Process analysis for NaviSite under professor Wally Smith; Studied the "Help Desk" organizational process and made diagrammatic representations like DFD,BPMN of target process 5.
Food Joint Website under professor Andrew Sheehan; User order online and pay using PayPal; Data calling through PHP and AJAX, Use of CSS, JavaScript and Jquery for front end.
6.
Database of Movie Rental; Use of Visio and SQL workbench to create ERD Diagrams and queries 7.
Case Study under professor Chris Keen; Review of Australian University using IT policy and principles using ITIL and COBIT 5 8.
Boston Travel Website under Professor Suresh Kalathur; Developed a responsive mobile-first website using Angular Js, Boot- strap, CSS3, HTML5, Jquery, Use of Google maps and Instagram API, front end demo at http://mohitmalh.github.io/ 9.
Boston City Budget 2015; Analyzed Boston City Open Budget for year 2015, using different plots and sampling methods on Rstudio 10.
Library Management System; Used Python to make a library management system, used python tkinter library for front end devel- opment.

Education

Masters of Science : Computer Information System, May 2016Boston University － CityComputer Information System

Graduate Coursework: - Web Application Development, Rich Internet Application Development, Fundamental of Analytics, Information Structures with Python, IT Strategy And Management, Information System Analysis and Design, Database Design and Implementation

Masters of Information system : December 2014University of MelbourneAustralia

Graduate Coursework: - Organization Processes, Professional IS consulting, IT project and Change Management, Information Technology Infrastructure

Bachelor of Technology : Computer Science, May, 2013Guru Gobind Singh Indraprastha University － StateComputer Science

Publications

Published a research paper titled "Multi Touch: An Optical Approach (Comparison of Various Techniques) in IJSRP ISSN NO IS 2250- 3153".

Skills

ABAP, ACADEMIC, AJAX, API, Application Development, AutoCAD, Budget, business solution, C, C++, Canvas, Change Management, consulting, Cost analysis, CSS, CSS3, Database, Database Design, functional, Help Desk, HTML5, http, PHP, Information Technology, Instructor, IT Strategy, ITIL, Java, JavaScript, Jquery, layout, Linux, logistics, Managing, market research, Word, negotiating, Navigation, OS, organizational, Press, Process analysis, Processes, Procurement, project analysis, Python, Real estate, retail, Risk Analysis, sales, SAP, SQL, s5, System Analysis and Design, tables, Technical support, Visio, Web Application Development, Website, workbench

Resume Overview

School Attended

Boston University
University of Melbourne
Guru Gobind Singh Indraprastha University

Job Titles Held:

Technical Support and Consultant
Graduate Assistant
Marketing Team Lead
Project Intern

Degrees

Masters of Science : Computer Information System , May 2016
Graduate Coursework: - Web Application Development, Rich Internet Application Development, Fundamental of Analytics, Information Structures with Python, IT Strategy And Management, Information System Analysis and Design, Database Design and Implementation
Masters of Information system : December 2014
Graduate Coursework: - Organization Processes, Professional IS consulting, IT project and Change Management, Information Technology Infrastructure
Bachelor of Technology : Computer Science , May, 2013

Technical Support and Consultant Resume Example

Resume Score: 90%

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