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technical solutions consultant iii resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated and certified IT Professional with 5+ years of experience in Networking, Virtualization and Cloud Technologies seeking to obtain a position that provides the best opportunities to grow ,develop and utilize my potential to make a positive contribution to the company.

Skills

TECHNICAL SKILLS:

LAN Technologies

VLAN, 802.1q, Inter-Vlan routing,STP, HSRP,VRRP,RSTP

WAN Technologies

SDWAN, overlay/underlay,Packet switching,TCP/IP,PPP, MPLS, T1,

MLPPP, Standards- 802.11a/b/g

Network Hardware

Cisco routers ( 3800, 3600 ,7000 series) ,Cisco 3500, 3700 series

switch ASA Firewalls 5510,Edgemarc 7000, 4552, 4700 series ,

Avaya PBX, Allworks PBX ,Juniper SRX ,3CX PBX,HP Aruba

and Arista switches.

Network Security

IPSec/SSL , Cisco ASA 5500,Sonicwall , Palo Alto and Checkpoint firewall,PPTP,AAA,TACACS+, RADIUS,IPSEC-UDP, GRE

Routing Protocols

OSPF, BGP, RIP,EIGRP, static routing.

Infrastructure and OS Services

DHCP, DNS, SMTP, FTP, SCP ,LLDP , SDN , NFV, NTP, Apache , Nginx,

HTTP GET/POST API’s using Postman

Network Management & Miscellaneous.

SNMP, Netcool, Wireshark.MCSE 2012 System Admin,, C,,Hyper-V, Putty, VMware ESXi 5.5 & 6.0, MySQL, Salesforce, Jira ,Packet Tracer, Solarwind, Puppet,EVE-NG, Ansible, JSON, YAML.

VOIP Protocols & Products.

SIP , ISDN, H.323, MGCP,Polycom Real Presence , Edgeprotect, CUCM, Microsoft Skype for business ,Cisco Jabber, Bluejeans

Education and Training
UTA Arlington, Expected in 12/2015 Master of Science : Electrical Engineering - GPA :
JNTUH Hyderabad, Expected in 05/2013 Bachelor of Science : Electronics and Electrical Engineering - GPA :
Certifications

CCNP Routing and Switching Certified Engineer. (CCIE R&S in progress)

Hands on experience in VMware Administration(VCP certified) . Experience in SD-WAN , SDN and NFV products and debugging ( SPSP and SPSX certified)

Comptia LX-103 certified Linux Engineer (Linux +) .

AWS & Google Solutions Architect Associate (SAA-C02 and GCP).

Aviatrix certified Multi Cloud Engineer(AWS, MS Azure and GCP networking components).

ZCCA (Zscaler Certified Engineer)

PCNSE ( Palo Alto certified Engineer)

Experience in scripting using bash and Python programming to capture logs for analysis and debugging (W3 & Edureka school Python certified).

Experience
Onto Innovation - Technical Solutions Consultant III
MI, , 10/2020 - Current
  • Assisting premium customers and high profile partners with the Silver Peak product set.
  • Help configure , troubleshoot , deploy Edge connect appliances in cloud infrastructures like AWS, GCP and Azure
  • Replicate issues related to networking protocols like BGP , OSPF,Multicast and MPLS and handle escalations in a timely manner.
  • Provided training and product support for other members of sales team.Assisted with up QA test beds setups and replicating network and optimization related issues in the lab.
  • Troubleshoot various network & performance issues including IPSEC tunnels , GRE , VMware , Azure and AWS TGW environment issues and replicate customer issues on VMware Vsphere or other virtualization environment like EVE-NG.
  • Gather logs and captures using tcpdump and other linux commands and work with Engineering to provide resolution to the software defects.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Silver Peak Systems - Technical Support Engineer
City, , 07/2018 - 10/2020
  • Working with Silver Peak's market leading SD-WAN solutions - delivering customers a better WAN via consumer-grade Internet through optimization of the available paths, use of error correction and layer 4 optimization to improve performance across broadband connections.
  • Troubleshoot issues related to High availability, VRRP, routing & switching protocols in customer environments.
  • Collaborated with vendors and developers to resolve complex technical issues and recurrent faults affecting overall network and system performance.
  • Provided senior technical support to sales, partners and other user departments for network applications related issues.
  • Worked and assisted team members with projects related to Ansible, REST APIs,Python,Linux, MySQL and Containers.
Edgewater Networks - Technical Support & Professional Services Engineer
City, , 01/2016 - 07/2018
  • Resolve Technical issues with Enterprise routers like Edgemarc, Edgeprotect in converged voice and data networks.
  • Deploy Edgeview services on Vmware Vsphere Hypervisors and Vmware Vcloud Directors.
  • Experience with configuring and supporting Unified Communications, VoIP, or Video Conferencing systems.Working knowledge of IP Telephony protocols such as H.323 or SIP.
  • Experience Administering MySQL and NoSQL Database.
  • Experience installing Dockers images and use bash scripting to automate daily tasks and log capturing.
  • Troubleshoot issues found while running VPC , EC2 and other AWS applications and deploy Cloud2Edge, Edgeview servers and other EC2 instances on Cloud Platforms like AWS , VMware Vcloud.
  • Perform role of Professional services Engineer and work with team on deployment of Edgeview Service control ( SaaS) and Cloud2Edge service in SMB markets.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
Verveba Telecom LLC - Associate RF Engineer (Intern
, STATE, 05/2014 - 12/2014
  • Worked as a Associate Engineer and Resolved issues including drop calls , voice quality , orientation failures ,IFHO hand off testing, wireless bands, and other Pre-Launch LTE optimization related issues.
  • Worked on TAPAS Android application that caters to measure voice Quality and other UMTS Physical measurements like RSCP,Ec/No etc.
  • Analyzing the SIP and RTP call flow and messages using Actix and wireshark tools and quickly resolve technical issues for TAPAS VOIP application.
Accomplishments
  • Promoted from Field Data Engineer to Product Development Intern at Verveba Telecom
  • 'Above and Beyond' Engineer Award at Edgewater Networks.
  • Recognized as 'RockstarEngineer' for outstanding performance and team contributions at HPE ARUBA.

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Resume Overview

School Attended

  • UTA
  • JNTUH

Job Titles Held:

  • Technical Solutions Consultant III
  • Technical Support Engineer
  • Technical Support & Professional Services Engineer
  • Associate RF Engineer (Intern

Degrees

  • Master of Science
  • Bachelor of Science

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