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technical sales specialist industrial printing resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Client-focused Technical Sales Representative offering over 6 years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships.

Skills
  • Sales assistance
  • Staff Training
  • Account development
  • Strategic Planning
  • Industrial Printing expertise
  • Industrial sewing and manufacturing expertise
  • Account servicing
  • Verbal and written communication
  • Proficient in Spanish
  • Advanced Computer skills
Work History
Technical Sales Specialist- Industrial Printing, 04/2020 to Current
Brother International CorporationCity, STATE,
  • Learned, serviced and promoted Direct to Garment products and solutions within the Industrial Printing arena.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended local and national trade shows to promote products and services for increase of sales revenue.
  • Furnished customers with exemplary service, helping build lasting and lucrative partnerships.
  • Conducted on-site and virtual product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Performed internal team cross training as well as customer training to help achieve deep understanding of product.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Technical Sales Specialist- Industrial Sewing, 11/2018 to 04/2022
Brother International CorporationCity, STATE,
  • Learned, serviced and promoted Industrial Sewing products and solutions within the textile arena.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Developed product documentation to communicate and align key components of upcoming features and products with internal teams as well as clients.
  • Performed internal team cross training as well as customer training to help achieve deep understanding of product.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Consulted with product development teams to enhance products based on customer data.
  • Assessed vendor products and maintained positive vendor relations.
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to developmental products.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Attended local and national trade shows to promote products and services for increase of sales revenue.
  • Furnished customers with exemplary service, helping build lasting and lucrative partnerships.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Technical Engineer- Industrial Printing, 11/2015 to 11/2018
Brother International CorporationCity, STATE,
  • Executed troubleshooting and server support, including in-person and remote situations.
  • Performed scheduled service work, including installations, testing and repairs.
  • Provided technical support in both on-site and telephone consultations.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Work on equipment refurbishment to drive new sales and increase revenue.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Account Manager's Assistant- Textile Industry, 05/2013 to 05/2014
VizzanzzioCity, STATE,
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Education
Bachelor of Science: Business, Expected in 05/2024
Pennsylvania State University - University Park, PA
GPA:
Bachelor of Science: Industrial Engineering, Expected in 12/2020
Universidad Del Valle De Mexico - Tlalpan, 14370 Ciudad De México, CDMX, México,
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:
English:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Pennsylvania State University
  • Universidad Del Valle De Mexico

Job Titles Held:

  • Technical Sales Specialist- Industrial Printing
  • Technical Sales Specialist- Industrial Sewing
  • Technical Engineer- Industrial Printing
  • Account Manager's Assistant- Textile Industry

Degrees

  • Bachelor of Science
  • Bachelor of Science

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