Technical Support and Operations Manager that drives processes and performance metrics that advance customer satisfaction while guiding client support/engineering teams in complex SaaS/Cloud environments Skilled in identifying process gaps and issues providing best in class solutions. Ability to translate strategic business needs and complex concepts into instantly actionable business and functional requirements. Assembled resources, scheduled tasks and created detailed timelines to maximize efficiency throughout each project phase. Provided engineering and QA teams with detailed analysis of software deficiencies discovered during installations and implemented a work around to minimize impact and successfully complete projects that met timelines along with collaborating across multiple teams including engineering, internal clients and vendors.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: