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technical operations manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
05/2006 to 02/2015
Technical Operations Manager Conduent Incorporated Richmond, VA,
  • Ensure that all technical, revenue, and cost objectives are met and within or below budget, while maintaining high levels of customer satisfaction and motivating/coaching teams to uphold Comcast standards.
  • Manage/oversee the involvement of vendors/subcontractors in the installation process to make sure operations are following Comcast procedures and best practices and to budget.
  • Provide timely technical support and problem resolution for field service questions from upper Management.
  • Acted as the main contact person for escalations from corporate and for both residential and contractor issues.
  • Track and report operational workflows, maintain records of results and feedback.
  • Analyze data and metrics, identify problem areas, and provide actionable insight.
  • Act as a technical project manager on projects and initiatives to ensure successful project implementation.
  • Provide education/training and guidance to less experienced team members and coach them up to the next level.
  • Strong leadership/management skills/communicating and interacting proactively and professionally to ensure the organization's operational and strategic needs are being met.
  • Able to supervise employees, set objectives and work goals and standards, give direction, delegate to, and motivate employees.
  • Supervised seven supervisors with over one hundred techs, and three QA Techs, had three off site location under me.
  • Project Management skills to Initiate, Plan, Execute, Monitor and Control of Close to Project.
  • Overseen the new and rebuilds of MDU/SDU projects to budget and Comcast standards.
  • Conducted weekly/monthly meetings with in-house and contractors to go over metrics and any process/procedure concerns.
  • Budget planning, MPJ, BOM and construction costs.
  • Daily/Weekly/Monthly reports to Director on my team's metric/compliance and project progress, EPA and OSHA compliance.
  • Accomplishments: Was the SME for North Florida of the launch of Xfinity Home Security, for Tallahassee/Jacksonville and Lake/Orlando and our contractors.
  • I moved the needle on all locations for compliance in the areas of CV1 & CN1 from 70% to over 90%.
  • Out of the Twenty-Three Regional Managers for Florida, my team and I ranked in the top Five and higher month after month.
  • Managed a budget of 1.2 million for Contractors, 220 thousand for MDU/Apt rebuild projects.
  • In 2014 my team and the other two Technical Managers saved 20,000 truck rolls at an avg of $85 for a truck roll.
  • I am able to successfully handle multiple projects, exceptionally reliable when given projects, I plan, organize and complete projects in the shortest, most efficient manner and to budget.
01/1999 to 05/2006
Engineering Ops Mgr Fresenius Medical Care Bryan, TX,
  • Act as a technical resource lead in projects and initiatives and ensures successful project implementation to Comcast standards and best practices and to budget.
  • Acts as an advocate lead for Engineering Operations procedures, policies, and processes.
  • Ensures projects and initiatives are adhering to Company standards Project Management skills to Initiate, Plan, Execute, Monitor and Control to Close of Project.
  • Very strong project management skills/organizational skills and Excel skills.
  • Was the lead for building and designing Comcast's Coax/Fiber rings for CRAN networks and PON's for Business Service sales, DWDM, point to point fiber builds, all to budget and on time and to Comcast standards.
  • Ability to troubleshoot and repair all but the most complex issues.
  • Performs maintenance activities with a minimum of supervision and guidance.
  • Leads technical outage bridges and engages appropriate resources to drive issues to closure.
  • Contributes to design considerations for new products or architectural changes to existing products.
  • Analyzes problems in design, configuration, data flow, and data state within a highly complex multi-product provisioning system.
  • I managed fourteen in-house PM techs, four in-house MDU/Apt construction techs, Fiber/Coaxial construction contractors Over seen the new and rebuilds of MDU/SDU projects to budget and Comcast standards.
  • Conducted weekly/monthly meetings with in-house and contractors to go over metrics and any new process/procedure and work out concerns/issues.
  • Budget planning.
  • Accomplishments: Completed the Comcast CRAN fiber rings and Head End redundant fiber rings on time and within budget.
  • Completed Node splits and Standby Battery projects to budget and Comcast standards.
  • PM budget of 2.4 Million, Fiber Budget was open but had to meet cost per mile Comcast standard set up, all were meant.
1996 to 1999
Director Operations Aimbridge Hospitality Woodbridge, VA,
  • Oversee the day to day operations of the business Installations, Trouble calls, PM, Warehouse, Fleet, Head End and Customer Service.
  • Make yearly budgets; make sure to stay on budget with all projects.
  • Project Management skills to Initiate, Plan, Execute, Monitor and Control to Close of Project.
  • Office Budget 6.4 Million.
1993 to 1996
Director Operations Comcast City, STATE,
  • Oversee the day to day operations of the business Installations, Trouble calls, Warehouse, Fleet, Head End and Customer Service.
  • Make yearly budgets; make sure to stay on budgets with all projects.
  • Project Management skills to Initiate, Plan, Execute, Monitor and Control to Close of Project.
  • Office Budget 3.8 Million.
Education and Training
Expected in to to
Associate Degree: Industrial Electronics
Spring Garden College - Philadelphia, PA
GPA:

Industrial Electronics

Expected in to to
Select One: General
Lincoln High School - Philadelphia, PA
GPA:
Skills

Budget planning, coaching, customer satisfaction, Customer Service, designing, direction, leadership, management skills, Excel, Office, networks, next, organizational skills, policies, problem resolution, processes, progress, Project Management, QA, maintain records, sales, strategic, supervision, technical support, troubleshoot

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Resume Overview

School Attended

  • Spring Garden College
  • Lincoln High School

Job Titles Held:

  • Technical Operations Manager
  • Engineering Ops Mgr
  • Director Operations
  • Director Operations

Degrees

  • Associate Degree
  • Select One

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