Technical Consultant Manager Resume Example Accenture

TECHNICAL CONSULTANT MANAGER

Profile

Information technology professional with extensive background in consulting, project management, data analysis, cabling, installation and configuration. Seeks position as a technician, engineer and or manager in a fast-paced startup. Incredibly hardworking and dedicated employee who works well both independently as well as part of a team. Looking to continuously learn and accept new challenges.

Skills

Telecommunications Team player Network field installations, RJ-45 Root cause analysis Networking Interpersonal skills Troubleshooting Business process improvement Hardware installation and configuration Staff training/development LAN/WAN Deadline-oriented MPLS Excellent communication skills FRAME RELAY Fast learner Ethernet Skilled in TCP/IP and WAN T1, T3, Bundle T1, DSL Data analysis Routers, Switches, CSU, DSU, PBX Managing multiple projects simultaneously Network Design, Engineering Client account management Disaster Recovery Conflict resolution Routing

Professional Experience

Technical Consultant Manager
March 2012 to March 2015Accenture - Cary, NC

Managed a cross-functional reliability team that reduced product failures at customer sites by 18%.
Coordinated with vendors, sales reps and machine shops for aid in project completion.
Increased annual revenue by 32% by recommending improvements in efficiency.
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Added new user accounts to Citrix secured application for access behind firewall and intra-net applications.
Added new user accounts to call center work force application to receive inbound customer calls for service inquires.
Managed call que for account creation, call monitoring, call acceptance, call in use, abandon calls, hold times and wrap up times.
Performed new network router and switch installations, logical router changes, bandwidth speed changes and router/switch hardware replacements.
Successfully managed production activities so all orders were shipped and delivered on time with field support.
Addressed all personnel issues promptly, professionally and conducted mid-year and annual performance evaluations.
Drove daily production activities with effective communication and leadership to onshore and offshore teams to improve service delivery by 10%.
Directed improvements in safety, product quality, service and cost efficiency.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Developed weekly, quarterly and annual executive presentations and reports to facilitate project evaluation and process improvement.
Coordinated design meetings and decisions across 5internal departments and teams.
Submitted, Achieved, facilitated and drove Continuous Improvement projects for client to improve service delivery, Estimate cost savings 70k in 2014.
Achieved and drove client migration by removing end-of-life network hardware Estimated client savings 80k in 2013.
Improved CSAT goals by 30% by Developing forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
Understanding and Implementation of Telecom equipment and/or CPE.
Understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, SNMP, HTTP, VPN, Routing, MPLS, LAN/WAN etc.).
Identified billing system issues for client, resulting in customer credits in excess amount of 25k in 2014.
Successfully completed knowledge transfer of Verizon'Manged Services product from onshore location to two offshore centers located in Phillippines and India.
Received numerous letters of appreciated for service delivery and process improvement.

Managed Services Manager
March 1999 to April 2012Verizon - Cary, NC

Created reason for proposal during pre-bid meetings with internal and external customers.
Created statement of work and requirements for customer network design.
Coordinated with vendors, sales reps and activation engineer shops for aid in project completion.
Designed and Implemented network diagrams and written and verbal descriptions to effectively solve engineering project issues.
Conducted and completed first 3 sites proof of concept of the network design before turning over to customer.
Created Encrypted SharePoint directory to store customer Network Design Typology.
Compiled data and generated graphs to interpret results and suggest key operational improvements.
Led a team of domestic and internationally located engineers on day to day implementation operations.
Completed projects by effectively applying engineering, technical and maintenance procedures.
Collaborated with engineers at the new product introduction phase to develop and verify design changes.
Improved product quality by customizing tools and eliminating variability.
Generated production graphs and analyzed production trends using Microsoft visio, word, excel and PowerPoint.
Coordinated with vendors, sales reps and machine shops for aid in project completion.
Coordinated installation of all new users and relocations of existing users.
Managed the issue escalation process during network outages impacting customer network and location.
Installed, maintained and supported voice/data applications.
Supported testing and troubleshooting for various products and bandwidth i.e. managed services equipment, router, switches and Digi equipment., Analog circuits, Digital circuits, Switched 56, contiguous bandwidth, 56k, 64k, multi-rate, T-1-T-3, NXDS-1, Sonet, Ethernet transport and backbone networks.
Provide architectural consulting expertise, direction, and assistance to Network Analysts, Network Engineers, Network Administrators, and other Network Architects.
Played key role in designing government networks that resulted in customer domestic and international locations connectivity.
Performed data analysis and provided recommendations to achieve client on-time delivery intervals by 10% per month.
Received Employee awards (Above and beyond, Peak Achiever and Ambassador Club) recognition.(2002-2007).

Education and Training

Bachelor of Science : Information Technology CommunicationsUniversity of Phoenix - Raleigh, NCInformation Technology Communications

Airborne Parachutist Badge Army Achievement Medal Good Conduct Medal NCO Professional Development Ribbon Army Service Ribbon Overseas Service Ribbon Expert Badge with Auto Rifle Bar Army Lapel Button Attended Course : Computer ScienceUnited States Army - Fort Bragg, NC

University Of Maryland - College Park, MD

ITIL Foundation V3

Affiliations

Global Knowledge.

Telecommunications OSS and BSS.

Announcement from GPON and FTTP Experts.

Telecommunications Professionals Network.

Leaders in Technical Account, Telecommunications & Operations Management.

PULSE Views, Reviews, and LinMailPro Group.

TELECOMMUNICATION SUBCONTRACTORS OF AMERICA.

Skills

Resume Overview

Companies Worked For:

Accenture
Verizon

School Attended

University of Phoenix
United States Army
University Of Maryland
ITIL Foundation V3

Job Titles Held:

Technical Consultant Manager
Managed Services Manager

Degrees

Bachelor of Science : Information Technology Communications
Airborne Parachutist Badge Army Achievement Medal Good Conduct Medal NCO Professional Development Ribbon Army Service Ribbon Overseas Service Ribbon Expert Badge with Auto Rifle Bar Army Lapel Button Attended Course : Computer Science

Technical Consultant Manager Resume Example

Resume Score: 85%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes