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Technical Consultant Resume Example

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TECHNICAL CONSULTANT
Professional Summary

I am a personable bilingual Technical Consultant/Business Analyst with 15+ years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Product Managers to Customer Service and Clients. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I am an enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the banking industry.

Skills
  • Fluent in verbal and written Spanish
  • Helpdesk administration
  • User training/sales demo
  • Interdepartmental contact
  • Proficient in Microsoft Suite (Word, Micosoft Office, Microsoft Office, Excel, Powerpoint, Microsoft Teams)
  • Business Process Analysis (Agile Scrum)
  • Helpdesk support
  • Data collection and analysis
  • Familiar with Credit Bureau Data, FTP, CICS, XML language and Client Server applications (SQL/.Net framework)
  • Vendor Packages: Fair Issac, Docusign, other credit and banking policy/procedures from different credit bureaus , Fiserv Credit Processing software (Loan Decision Manager, Loancierge, Portico, Virtual Branch Lending).
Work History
Technical Consultant, 04/2012 to 05/2020
Fiserv – Wilmington, DE
  • Participated in design, development and implementation of assigned projects.
  • Collaborated with product managers and with other team members in soliving client problems and developing new solutions.
  • Supported Lending and Loan Origination System (LOS) software to provided technical solutions for day-to-day operations for users.
  • Assist users with software implementation, testing and post implementation support.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Delivered sales demos and in-depth training for internal and clients for credit decisioning lending software (Loan Decision Manager), imparting knowledge of best practices for optimal decisions and mimizing errors.
  • Reviewed issue logs and provided analysis and response within 48hrs.
  • Assisted in documenting knowledge articles for the Lending and Loan Origination System for use in existing user and internal onboarding processes.
  • Acting as liason between the customer and developer to address the clients needs.
  • Evaluated and adopted new technologies to address changing industry needs. Scrum philosphy and more Digital and ICloud technolgy.
Senior Business Analyst, 04/2012 to 09/2012
CRIF Lending Solutions – Atlanta, GA
  • Developed and presented training packages
  • Analyzed and consulted on product services to Credit Unions on Online Banking automated decision software
  • Synthesized current business data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst, 02/1997 to 02/2005
Magnum Communications – Atlanta, GA
  • Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Attendee/speaker at Magnum Communication user conference to advise and train on how to user software to build underwriting credit criteria.
  • Collaborated with developers and team members to design new applications system to enhance client requirements for credit bureau underwiritng data.
Product Analyst, 02/2005 to 04/2012
CUSA Technologies (Fiserv) – Salt Lake City, UT
  • Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process for eBusiness solutions.
  • Worked with development team to define and implement customer change requests to enhance online credit software functionality called DecisionNow.
  • Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
  • Evaluated online credit application products and recommended revisions to improve functionality.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Attendee/Speaker at CUSA Technologies user conference to discuss the online credit software.
Education
Bachelor of Science: International Business Management, 06/1991
Goldey-Beacom College - Wilmington, DE
Master of Science: Business Administration And Management, 05/2000
Kennesaw State University - Kennesaw, GA
Certifications

Agile Scrum Fundamental certificate

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Resume Overview

Companies Worked For:

  • Fiserv
  • CRIF Lending Solutions
  • Magnum Communications
  • CUSA Technologies (Fiserv)

School Attended

  • Goldey-Beacom College
  • Kennesaw State University

Job Titles Held:

  • Technical Consultant
  • Senior Business Analyst
  • Business Analyst
  • Product Analyst

Degrees

  • Bachelor of Science : International Business Management , 06/1991
    Master of Science : Business Administration And Management , 05/2000

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