Technical Architect resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Telecommunication Professional with years of experience in developing network solutions for customers using vendor wireless/wireline products. Proficient Engineer with
broad-range national /international experience.
Ownership : V4B ( VoLTE for
Business ), VoLTE Rollout (E2E), $50 Million Disaster Recovery Project,
Created New product Planning Lab that generated $10million/Year from
Bellcore testing.Resolved network management anomalies on wireless/wireline core network infrastructure and IP networking.Wrote 20 network/equipment related MOPs based on standards and
protocols(3GPP,4GLTE,Wi-Fi, WiMax, Video, PS/CS, VoIP, SIP, SONET), Cloud Architecture testing & Server Virtualization
Successfully migrated voice traffic from one platform to another without disrupting of service during maintenance window.
Created
Technical Support Department from ground Zero to a multi million dollars group. Provided Technical support to Sales/Marketing team by simulating in the Lab for the purpose of Tier1 and Tier2 customers.
Designed
Virtual Cloud and deployment of Cloudera Distribution
Hadoop on AWS platform. Identified virtualization and
testing those items in a private lab.
Received award for Completing E2E projects based on Network Signaling standards, interfaces and
protocols (IMS/VoLTE, Storage and Virtualization)
Technical Realization Architect (End to End-VoLTE/IMS/PSTN), 05/2014 to 11/2015 AT&T – City, STATE,
Diagnosed,resolved, developed, and
documented overall architecture of
systems including hardware and software. Researched and recommended LTE/IMS
technology to improve the current systems.
Contributed
to roll out, deploy, migrate, and validate VoLTE (E2E) services in US markets.Drive
troubleshooting bridge of various vendors (Cisco-SPGW, Ericsson-EPC/RAN, ALU-SBC/EPC/RAN) for complex network issues, root cause analysis, and formulate
correction plan to optimize network utilizing protocol analysis applications such as Tektronix IRIS, and Wireshark.
Analyzed and interpreted IMS network elements solutions involving E/// ALU elements - HSS-FE, HSS-BE, I/S CSCF, CCF, CTS, SBG, SCC-AS, MRF, and associated EMS SIP Signaling & Call flows of Diameter Protocol .
Prepared
consumer data from PAPT (ATT defect reports) and enabled ALU core shakedown
team to evaluate 50~70 problem( VoLTE ) issues and generated 14~20 potential
unique cases(LTE/IMS) per week.
Analyzed fault reports and created
test cases to resolve technical issues across different elements of LTE/IMS
network.Managed the issue escalation process.Developed MOP (Method of Process) to locate and identify configuration and intermittent faults in IP networks. Evaluated VoLTE KPI in assigned markets.
Created/Resolved JOTs (Joint
Operation Trouble ticket) and open QC that includes SAM support, lab trials,
production, and end to end call scenario testing.
Used high level troubleshooting technique for ping times, accessibility, retainability,
and low throughput.Oversaw a decrease in average daily number of trouble tickets by 30%.
Attended NOL (Night of Volte Market
launch) for technical support. Adapted and modified standard techniques, procedures and criteria to solve complex problems and able to let ALU and Ericsson to complete their 2 round End-End QoS
auditing.
Diagnosed and resolved complex integrated field issues for implementation, add-on, maintenance support of voice, data, and VoIP.
Defined OSS/BSS
work flows and interfaces for IP based enterprise services (Rf/Ro, Cx, Gm, Sh) based on Diameter
XCAP Protocols.Performed Gap between the Rf interface
specifications. Modified BSS/OSS call flows specially for charging
and billing features(ACR/ACA)
Director of Technical Support/Mkt (BSS/ZTE Core), 2008 to 01/2014 AirWalk Communication – City, STATE,
As the Director of Technical Support and
Services, my overall responsibilities were for the end to end Support and management of Small Cell, Femtocell services for CDMA, LTE(CSFB), 1X/EVDO and UMTS products. Provided pre and post sales technical support to our
Sales/Marketing team.Direct support to STIC, and FIT Lab for certification of
first Enterprise Femtocell product. Test cases were executed in ubeeAW lab in
Richardson and then at Sprint STIC/FIT lab in KS for validation.
Led the team of 6
members.Provided
solutions to cutover from Ericsson to ubeeAirwalk for Software Delivery,
upgrades, re-homes, and troubleshooting of the technical issues.
Ran and analyzed end-to-end interoperability testing in
Lab and Field environments for (SIP,
RTP, UDP, SCTP, MGCF&SGW- ISUP, M3UA , and SS7 for L1 TO mtp3)protocols
Performed
systems engineering life cycle analysis of the S/W and H/W deliverables.Delivered
EV-DO phase One prototype implementation using VxWorks real
time OS.
Created a automation process for new and existing customers on Solaris Server that includes configuration, library creation, directory
setup, MySQL installation, extract images, and client script to create base
station manager(GUI) system.
Senior BSS Engineer/Program Manager (CDMA 2000-1X, EVDO, UMTS ) , 05/2004 to 2008 Huawei – City, STATE,
Participated as BSS Engineer/Technical PM for first North American deployment of Cleartalk and Cricket
Wireless Network.Modified standard techniques, procedures and criteria to solve complex problems(BSC,BTS, PDSN, NMS)
Responsible for cutover from Ericsson-to-Huawei in Reno,
Nevada. Provided hands on technical support to the Ericsson and Cricket
communication engineers
Analyzed and interpreted data from Network
Infrastructure, Radio Communications, Base Stations, Engineering, Site surveys,
Site Engineering, and site drawings.
Conducted field trials and other
Engineering activities as directed by the Core integration management team.Performed PAT (Preliminary Acceptance Test) tests with installation
engineers according to test procedures.
Transmission Expert, 01/2002 to 05/2004 Lucent Technology – , STATE,
Supported Lucent Optical and third party products which
include: DWDM, DACS, ADM’s. Conducted the investigation and network problems, using
remote access ( ITM-NM, SNMS ).
Verified the PAT (Preliminary Acceptance Test) on Siemens and Lucent
Transmission Equipment for disaster project.
Participated in bid evaluation process ($50M).Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
Network Transmission Engineer/PAE, 06/1998 to 01/2002 Alcatel – City, STATE,
Performed interoperability on Cisco Router, Ai Switch, with
ALU OC3/12/48 BLSR POS.Optimized centralized system through Alcatel 1354 Network
management(fault location, remote inventory and SW downloading).
Modified standard Bellcore techniques, procedures and criteria to solve customers live complex problems.
Provided
customer support for maintaining products after installation. Involved in
product life-cycle and provided information to the network engineering
Designed, installed and maintained E2E Lab network for internal and external customers demonstration.
Test Engineer, Planning Support, 07/1993 to 06/1998 Fujitsu Network Communication – City, STATE,
Tested and installed Transmission products (OC3/12/48/192)
and reduced the product unit testing
time by a 12% (Saving over $4 Million)
Conducted BellcoreNMA/OPSINE tests on OC3/12/48 Transmission
products using OSI 3/7 Layerlinks.Extensive work with OSI-7 layer model, network interface
card, 10BT, LAN, X.25 packet switches, hubs
Education
Bachelor of Science: Electrical Engineering, Expected in University of Texas At Arlington - Arlington, TX GPA:
MBA: General Business/Management, Expected in Amberton University - Garland, TX GPA:
Accomplishments
Awarded High-Five President award from ubeeAW and Alcatel for resolving tier 1
customers technical critical issues.
Reduced the unit/Backplane testing time by a 12% (Saving company over $2 Million hence received promotion and raise).
Improved rate of resolved tickets by implementing "Network Automation Fault Log"
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Resume Overview
School Attended
University of Texas At Arlington
Amberton University
Job Titles Held:
Technical Realization Architect (End to End-VoLTE/IMS/PSTN)