technical analyst benefits administrator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated employee with desire to take on new challenging position in a growth-oriented organization that offers diverse responsibilities to allow me to show my strong worth ethic, adaptability and exceptional customer service and office skills.

  • Clerical work
  • Answer multi-line telephone
  • Strong multitasking and problem-solving skills
  • Strong attention to details
  • Capable of maintaining confidentiality of all business and personal information
  • Excellent communication and organizational skills
  • Proficient in Data Entry, Word, Windows, and Outlook
Technical Analyst/Benefits Administrator, 09/2014 to Current
Churchill Downs Inc.Newport, KY,
  • Assist customers with Open Enrollment, Cobra, and Qualified Life Events process for Medical, Dental, Vision, FSA, HSA, Life Insurance, STD, and LTD plans
  • Answer and respond to inbound service calls
  • Assist with billing inquires
  • Assist customers with understanding the different types of medical plans such as PPO, POS, HMO, HDHP and SR HMO
  • Took Escalations calls and assisted with resolving any benefit issues
  • Monitor staff calls for quality assurance
  • Learning and Development Trainer for Client Specific for Annual Enrollment and New Hires
  • Convey information to vendors
  • Fax documents
Hotel Front Desk Clerk, 04/2014 to 09/2014
Floor & DecorWoodbridge, VA,
  • Welcomed customers to front desk and engaged in friendly conversations while conducting check-in process
  • Cultivated professional relationships with guests, improving customer retention through coordinated service
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
  • Date stamp, arrange and track incoming mail and out outgoing mail
Front Desk Supervisor, 08/2008 to 08/2014
Hampton Inn By HiltonCity, STATE,
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Balanced hotel accounts at end of each shift
  • Maintained important files, running reports and delivering updates on occupancy and revenue
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
  • Prepare weekly schedules for staff
  • Conduct screenings of applications and interview potential new hires
  • Order various accessories and equipment for the Front Office
  • Multitask between answering multiple telephone lines and face to face customer check-ins and concerns
Cleaning Service Supervisor, 06/2003 to 12/2007
Bust The DustCity, STATE,
  • Received inbound calls and set up client appointments
  • Prepared and gave quotes for cleaning services
  • Dispatched employees to various job sites
  • Delivered exceptional customer service and handled inquiries and complaints
  • Aided onboarding team members with one-on-one training sessions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Receptionist, 01/1998 to 05/2006
H&R BlockCity, STATE,
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Sorted incoming mail and directed to correct personnel each day
  • Welcomed customers to front desk and engaged in friendly conversations while conducting check-in process
Education and Training
: , Expected in to Tidewater Community College - Virginia Beach, VA,
GED: , Expected in to Michigan Broad of Education - Detroit, MI,

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Resume Overview

School Attended

  • Tidewater Community College
  • Michigan Broad of Education

Job Titles Held:

  • Technical Analyst/Benefits Administrator
  • Hotel Front Desk Clerk
  • Front Desk Supervisor
  • Cleaning Service Supervisor
  • Receptionist


  • Some College (No Degree)
  • GED

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