Technical Analyst Resume Example
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TECHNICAL ANALYST
Experience
Technical Analyst, 05/2018 to Current
Pae Incorporated – Naperville
Pae Incorporated – Naperville
- Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate;.
- Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
- Performed the export of full database, schema, tables and other data pump import and export job.
- Troubleshoot multi various database issues for maximum availability.
- Configuring devices and software applications following established procedures;.
- Submitting recommendations to improve the efficient use of the system and responding to special requests for system data;.
- Providing account management support, client connectivity support and client application support for various devices.
SQL Server Database Administrator, 06/2012 to 06/2019
Jacobs Engineering Group Inc. – Brooklyn , NY
Jacobs Engineering Group Inc. – Brooklyn , NY
- Created procedures, functions, sequences, constraints and triggers to maintain data integrity.
- Applied indexes and partitions to improve performance.
- Created views for monitoring and reporting.
- Recommended topology, installed, configured and supported SSRS, SSIS platforms.
- Performed Database Installations, Upgrades and Configurations.
- Used SQL Profiler and System Monitor to troubleshoot performance issues.
- Created users and maintained security, both Windows based and SQL Server based.
- Using Microsoft Visual Studio developed and implemented a visual basic front end application used for data entry which replaced all previous methods for data storage within the company.
- Created, maintained and monitored logging and archiving system to track user activity allowing for the rollback of erroneous input.
- Reviewed execution plans to optimize query efficiency.
Application Support Analyst, 03/2006 to 05/2012
Amita Health – East Tawas , MI
Amita Health – East Tawas , MI
- Troubleshoot and resolved application issues escalated from end users.
- Processed large batches of data on daily and weekly basis.
- Conducted user regression and other tests on products and components.
- Opened and documented defect tickets.
- Participated in daily weekly and bi-monthly status meetings.
- Completed testing on code releases to ensure quality.
- Developed scripts for consistent testing team-wide.
- Worked with development team to assess issues and test for solutions.
- Integrated application software and hardware configuration changes.
- Supported company users with troubleshooting assistance.
Work History
Technical Analyst, 05/2018 to Current
Company Name – City
Company Name – City
- Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate;.
- Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
- Performed the export of full database, schema, tables and other data pump import and export job.
- Troubleshoot multi various database issues for maximum availability.
- Configuring devices and software applications following established procedures;.
- Submitting recommendations to improve the efficient use of the system and responding to special requests for system data;.
- Providing account management support, client connectivity support and client application support for various devices.
SQL Server Database Administrator, 06/2012 to 06/2019
Company Name – City, State
Company Name – City, State
- Created procedures, functions, sequences, constraints and triggers to maintain data integrity.
- Applied indexes and partitions to improve performance.
- Created views for monitoring and reporting.
- Recommended topology, installed, configured and supported SSRS, SSIS platforms.
- Performed Database Installations, Upgrades and Configurations.
- Used SQL Profiler and System Monitor to troubleshoot performance issues.
- Created users and maintained security, both Windows based and SQL Server based.
- Using Microsoft Visual Studio developed and implemented a visual basic front end application used for data entry which replaced all previous methods for data storage within the company.
- Created, maintained and monitored logging and archiving system to track user activity allowing for the rollback of erroneous input.
- Reviewed execution plans to optimize query efficiency.
Application Support Analyst, 03/2006 to 05/2012
Company Name – City, State
Company Name – City, State
- Troubleshoot and resolved application issues escalated from end users.
- Processed large batches of data on daily and weekly basis.
- Conducted user regression and other tests on products and components.
- Opened and documented defect tickets.
- Participated in daily weekly and bi-monthly status meetings.
- Completed testing on code releases to ensure quality.
- Developed scripts for consistent testing team-wide.
- Worked with development team to assess issues and test for solutions.
- Integrated application software and hardware configuration changes.
- Supported company users with troubleshooting assistance.
Education
B.S: Information Technology ManagementHerzing University - City, State
Cum Laude
Cum Laude
Summary
SKILL SUMMARY
B.S. Degree in Information Technology Management. A reliable employee with excellent analytical, technical, organizational and people skills. Strong personalities, ethics and integrity. Work well under pressure and deadlines. Excellent communicator is seeking a challenging position with the opportunity for professional growth.
Highlights
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Skills
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Resume Overview
School Attended
- Herzing University
Job Titles Held:
- Technical Analyst
- SQL Server Database Administrator
- Application Support Analyst
Degrees
- B.S : Information Technology Management
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