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Technical Analyst Resume Example

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TECHNICAL ANALYST
Experience
Technical Analyst, 05/2018 to Current
ALIGN – ATLANTA, GEORGIA
  • Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate;.
  • Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
  • Performed the export of full database, schema, tables and other data pump import and export job.
  • Troubleshoot multi various database issues for maximum availability.
  • Configuring devices and software applications following established procedures;.
  • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data;.
  • Providing account management support, client connectivity support and client application support for various devices.
SQL Server Database Administrator, 06/2012 to 06/2019
UPS – ATLANTA, GA
  • Created procedures, functions, sequences, constraints and triggers to maintain data integrity.
  • Applied indexes and partitions to improve performance.
  • Created views for monitoring and reporting.
  • Recommended topology, installed, configured and supported SSRS, SSIS platforms.
  • Performed Database Installations, Upgrades and Configurations.
  • Used SQL Profiler and System Monitor to troubleshoot performance issues.
  • Created users and maintained security, both Windows based and SQL Server based.
  • Using Microsoft Visual Studio developed and implemented a visual basic front end application used for data entry which replaced all previous methods for data storage within the company.
  • Created, maintained and monitored logging and archiving system to track user activity allowing for the rollback of erroneous input.
  • Reviewed execution plans to optimize query efficiency.
Application Support Analyst, 03/2006 to 05/2012
MASTEC – Atlanta, Georgia
  • Troubleshoot and resolved application issues escalated from end users.
  • Processed large batches of data on daily and weekly basis.
  • Conducted user regression and other tests on products and components.
  • Opened and documented defect tickets.
  • Participated in daily weekly and bi-monthly status meetings.
  • Completed testing on code releases to ensure quality.
  • Developed scripts for consistent testing team-wide.
  • Worked with development team to assess issues and test for solutions.
  • Integrated application software and hardware configuration changes.
  • Supported company users with troubleshooting assistance.
Work History
Technical Analyst, 05/2018 to Current
ALIGN – ATLANTA, GEORGIA
  • Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate;.
  • Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
  • Performed the export of full database, schema, tables and other data pump import and export job.
  • Troubleshoot multi various database issues for maximum availability.
  • Configuring devices and software applications following established procedures;.
  • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data;.
  • Providing account management support, client connectivity support and client application support for various devices.
SQL Server Database Administrator, 06/2012 to 06/2019
UPS – ATLANTA, GA
  • Created procedures, functions, sequences, constraints and triggers to maintain data integrity.
  • Applied indexes and partitions to improve performance.
  • Created views for monitoring and reporting.
  • Recommended topology, installed, configured and supported SSRS, SSIS platforms.
  • Performed Database Installations, Upgrades and Configurations.
  • Used SQL Profiler and System Monitor to troubleshoot performance issues.
  • Created users and maintained security, both Windows based and SQL Server based.
  • Using Microsoft Visual Studio developed and implemented a visual basic front end application used for data entry which replaced all previous methods for data storage within the company.
  • Created, maintained and monitored logging and archiving system to track user activity allowing for the rollback of erroneous input.
  • Reviewed execution plans to optimize query efficiency.
Application Support Analyst, 03/2006 to 05/2012
MASTEC – Atlanta, Georgia
  • Troubleshoot and resolved application issues escalated from end users.
  • Processed large batches of data on daily and weekly basis.
  • Conducted user regression and other tests on products and components.
  • Opened and documented defect tickets.
  • Participated in daily weekly and bi-monthly status meetings.
  • Completed testing on code releases to ensure quality.
  • Developed scripts for consistent testing team-wide.
  • Worked with development team to assess issues and test for solutions.
  • Integrated application software and hardware configuration changes.
  • Supported company users with troubleshooting assistance.
Education
B.S: Information Technology ManagementHerzing University - Atlanta, Georgia
Cum Laude
Summary
SKILL SUMMARY B.S. Degree in Information Technology Management. A reliable employee with excellent analytical, technical, organizational and people skills. Strong personalities, ethics and integrity. Work well under pressure and deadlines. Excellent communicator is seeking a challenging position with the opportunity for professional growth.
Highlights
  • Window7, &10, Vista XP, SQL Server (2008 R2/2012 R2), Office 365, Microsoft Office (Outlook, Word, Excel, Access & PowerPoint), Windows Installation,
  • Configuration and Support, Virtualization (VMware), Cisco Packer Tracer, InfoPath Designer 2013, Microsoft Active Directory, Server and Printer Sharing,
  • Troubleshooting, Microsoft Exchange, Microsoft Active Application. Excellent Communication Skill.
  • Account management
  • Active Directory
  • Bi
  • Cisco
  • Excellent Communication
  • Hardware configuration
  • Client
  • Customer service
  • Data entry
  • Database
  • IT support
  • Logging
  • Meetings
  • Access
  • Excel
  • Microsoft Exchange
  • Microsoft Office
  • Office
  • Outlook
  • PowerPoint
  • Window7
  • Windows
  • Word
  • Printer
  • Quality
  • Reporting
  • Scripts
  • SQL
  • SQL Server
  • Supervisory
  • Tables
  • Troubleshoot
  • Troubleshooting
  • Upgrades
  • Vista
  • Visual basic
  • Microsoft Visual Studio
Skills
  • Window7, &10, Vista XP, SQL Server (2008 R2/2012 R2), Office 365, Microsoft Office (Outlook, Word, Excel, Access & PowerPoint), Windows Installation,
  • Configuration and Support, Virtualization (VMware), Cisco Packer Tracer, InfoPath Designer 2013, Microsoft Active Directory, Server and Printer Sharing,
  • Troubleshooting, Microsoft Exchange, Microsoft Active Application. Excellent Communication Skill.
  • Account management, Active Directory, bi, Cisco, Excellent Communication, hardware configuration, client, customer service, data entry, Database, IT support, logging, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Office, Outlook, PowerPoint, Window7, Windows, Word, Printer, quality, reporting, scripts, SQL, SQL Server, Supervisory, tables, Troubleshoot, Troubleshooting, Upgrades, Vista, visual basic, Microsoft Visual Studio
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    Resume Overview

    Companies Worked For:

    • ALIGN
    • UPS
    • MASTEC

    School Attended

    • Herzing University

    Job Titles Held:

    • Technical Analyst
    • SQL Server Database Administrator
    • Application Support Analyst

    Degrees

    • B.S : Information Technology Management

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