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technical analyst resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Technical Analyst - Lead Background includes eighteen years of experience in installation, testing, upgrading, troubleshooting, support, and maintenance of Windows and Unix operating systems combined with extensive Microsoft Access development. Track record of rapid promotion with each employer due to performance, work ethic, multi-tasking ability, and team morale-building skills.
Skills
  • Windows/Unix Administration
  • LAN Troubleshooting & Resolution
  • Hardware / Software Installation and Configuration
  • MS Access Development
  • Helpdesk Support
  • HL7
  • DICOM
  • Asset management, RIS
  • Backup, Scheduling
  • Hardware, Servers
  • Computer hardware, Shipping
  • Credit, Software Installation
  • Clients, Staff training
  • Data collection, Supervision
  • Database, Supply Chain
  • Debit, Systems Analyst
  • Disaster recovery, System Integration
  • Documentation, Telecommunications
  • Senior management, Troubleshooting
  • Interpretation, Unix Administration
  • ITIL, Upgrades
  • LAN, Upgrade
  • Leadership II, WAN
  • Access
  • MS Access Development
  • MS Access
  • Windows
  • Motorola
  • Network
  • Organizational skills
  • PACS
  • PCI
  • Peripherals
  • Printers
  • Problem resolution
  • Processes
  • Project management
  • Project plans
  • Quality
  • Repairs
Education
, Expected in 2011 Situational Leadership II (2010) ITIL Version 3 Foundation Certification in IT Service Management : - GPA :
Clarion University , Expected in 1997 Bachelor of Science : Applied Math, Computer Science - GPA :
Work History
Penn National Gaming - Technical Analyst
Charles Town, WV, 01/2012 - Current
  • Functions as the primary I.T.
  • User contact for GHS departments or divisions.
  • Performs project management and coordination functions.
  • Responsible for the performance of tasks related to project completion, including but not limited to, analysis, training, testing, documentation, problem resolution, and implementation of an application.
  • Provides input and assists in developing project plans.
  • Acts as point of contact and full accountability for a high degree of redundancy and reliability of assigned IT segment.
  • IT Duties include:.
  • Demonstrates advanced organizational skills necessary to schedule and prioritize complex projects and tasks.
  • On-site resource for system upgrades and Geisinger Radiology IT projects.
  • Resolve incident escalations as assigned by the Geisinger Service Desk.
  • Maintain operational status of all Radiology interfaces.
  • Performed daily maintenance, testing and upgrades to ensure data integrity.
  • Manage patch management for Radiology applications Project highlights.
  • Managed EPIC/RIS Outpatient Interface project.
  • Project included leveraging Geisinger Epic Teams and GE to complete interface testing, Revenue Management compliance approval and departmental staff training.
  • The interface passed an annual volume 500,000 messages with full Geisinger participation.
  • Managed project to implemented non-reportable exams to pass to Epic from RIS.
  • Leveraged Epic staff along with the System Integration team to successfully use the existing the results interface and manipulate HL7 messages.
  • Successfully completed the project's goals to make comparison exams viewable via the Epic “PACS Link”, incorporate IOF (Interpretation of outside films) methodology used for those exams that truly require re-interpretation by GHS radiologists, and assisting with unnecessary IOFs.
American Cast Iron Pipe Company - IT Manager, Senior Systems Administrator, Systems Administrator II
Charlottesville, VA, 01/1999 - 01/2012
  • Responsibilities include ensuring the 24x7 reliable operation of the computer components, both hardware and software, required for the functioning of the distribution facility shipping annually 1.5 billion dollars.
  • Integral member of the senior management team and in this capacity assists in the operational decisions of the facility ensuring that all IT related activities provide for the efficient and prompt movement of product through the facility.
  • Lead a staff of four computer professionals while providing all scheduling, training, development, and supervision.
  • IT Duties include:.
  • On-site resource for system upgrades and corporate IT projects.
  • May direct, inspect and validate repair activities of authorized external vendors to ensure the quality of service meets/exceeds contractual obligations of the service provider.
  • Will assist in the planning and execution of Lowe’s business continuity plans including disaster recovery processes.
  • Resolve incident escalations as assigned by the Supply Chain Service Desk.
  • Log all incidents in the Lowe’s Incident Management system.
  • Perform advanced troubleshooting and provide timely resolutions to issues.
  • Perform maintenance on all facility computer systems.
  • Perform preventive maintenance and break-fix repairs on PCs, thin-clients and hand-held devices and assist on more complex devices such as servers, network and telecommunications equipment.
  • Maintain operational status of all facility printers.
  • Perform preventive maintenance, troubleshooting, repairs and hardware and software upgrades.
  • Perform system backups, restores and ensures the integrity of the backup media and peripherals.
  • Installs computer hardware, peripheral equipment, software and upgrades as appropriate.
  • Manage patch management tasks as directed on IT infrastructure.
  • Maintain and validate integrity of asset management database.
  • Will assist in the planning and execution of Lowe’s business continuity plans including disaster recovery processes.
  • Project highlights.
  • Managed wireless upgrade from frequency hopping infrastructure to 801.11 g.
  • Upgrade included coordinating with vendors to run fiber and install access points, troubleshooting with Motorola to optimal performance, and worked with on-site staff along with Lowe’s affiliated departments to configure wireless devices.
  • Lead developing field service program to support 1700+ Lowe’s stores.
  • Program included PCI wireless intrusion scans, computer room audit, and numerous cost avoidance activities.
  • Utilized MS Access and Sharepoint to perform WAN data collection.
  • Field service provided an annual savings of $280,000.
Weis Markets Inc./Superpetz - Systems Analyst
City, STATE, 01/1998 - 01/1999
  • Systems Analyst with task to rollout and administrator JDA point of sale software in 33 Superpetz stores located on the east coast.
  • Project highlights.
  • Worked with Visa, Mastercard, and Discover to certify Superpetz credit and debit through JDA point of sale software.

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Resume Overview

School Attended

  • Clarion University

Job Titles Held:

  • Technical Analyst
  • IT Manager, Senior Systems Administrator, Systems Administrator II
  • Systems Analyst

Degrees

  • Situational Leadership II (2010) ITIL Version 3 Foundation Certification in IT Service Management
  • Bachelor of Science

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