tech specialist ii field engineer resume example with 15+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
To obtain a position in the IT field with a reputable IT company to provide excellent customer services and care.
- Customer Service - Previous Certifications in CPR/First Aid - Previous fire safety training course - Able to work as a team member - Adaptive/quick learner - Able to multi task and meet deadlines - Independent and initiative-taking | - Skillful with typing/keyboard - Iphone lcd, charge port, and camera replacement - Macbook trackpad and hard drive replacement - Able to identify computer/laptop ports - Resolving/troubleshooting issues - Replace/repair or will seek for assistance for customer satisfaction |
Cenergy – Conroe, TX
- Provided issue resolution and technical support for [Software] system use.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Developed and maintained strong relations with customers to meet quality expectations.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Maintained up-to-date case documentation for future reference.
- Monitored support activity trends to create problem resolution and solution reports.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Served as first point of contact for incoming technical service calls and emails.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Demonstrated advanced product knowledge to solve customer issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Stayed abreast of latest software developments to enhance job knowledge.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Provide IT services for student chrome books and staff laptops.
- Uninstall/reinstall printers to staff laptops as needed.
Gohealth – Phoenix, AZ
Combo Line
- Assemble sub parts for KY/Raven/Rhino units
- Chase KY/Raven/Rhino units on the line
- Build and assemble tensioner arms for Raven units
- Worked with Kaizen (Developement team for new unit) and helped build the entire Rhino line project
- Highly team oriented
- Build and deliver quality units for our customers
Line 26
- Properly build 19L, 23L, 30L, 50L, and 60L gensets
- Prep alternators
- Assemble housing/engine harness
- Attach leads onto circuit breakers
- Assist installation of radiator onto genset
Labor First Llc – Mount Laurel Township, NJ
- Access control
- Monitor CCTV, DSX, and Metasys systems
- Patrol interior and exterior perimeters
- Supervising a group of 10 security staff members
- Delivering high quality service
- Monthly IQA and post inspections
- Lockdown and Toco rounds in all buildings
Tti, Inc. – Tempe, AZ
- Regularly take in clothes for dry cleaning and alteration
- Assist in preparations for alterations
- Perform at top level to meet customers needs
- Managed building policy and procedures
- Trusted to complete daily tasks
Allied Barton Security – City, STATE
- Monitoring CCTV over entire class A+ building
- Enforced building rules and regulations
- Prevention of any crimes on private property
- Trusted to complete tasks on a daily basis
- Respond quickly and effectively to all security related emergencies
Vance Security – City, STATE
- Customer assistance
- Access control
- Patrol parking ramps/stairwells/rooftop
- Monitor CCTV and Simplex fire panel
- Crime prevention
- Dock/Traffic control
TCF National Bank – City, STATE
- Make daily deposits/withdrawals for customers
- Answer phones/customers with any issues with banking
- Resolve issues for customers
- Met monthly goals at top 80 percent
- Open new checking/savings accounts
Midwest Readers – City, STATE
- Call the list of numbers provided by leads
- Make sales for magazines
- Advertise for Midwest Readers
- Customer service top priority
Brooklyn Center High School - Brooklyn Center MN
- 3.5 GPA
- International Club Member
North Hennepin Community College - Minneapolis, MN
- In process of studying for Comptia A+ Certificates
- Will continue to study for other certificates moving forward
- Nominated S/O of the year for district, region, and awarded the Paul Bryant Award 2006
- Nominated S/O of the month (Whelan Warrior) April 2007
- Promoted to Shift Supervisor August 2007
- Promoted to Account Manager March 2009
- Customer Service
- Previous Certifications in CPR/First Aid
- Previous fire safety training course
- Able to work as a team member
- Adaptive/quick learner
- Able to multi task and meet deadlines
- Independent and initiative-taking
- Skillful with typing/keyboard
- Iphone lcd, charge port, and camera replacement
- Macbook trackpad and hard drive replacement
- Able to identify computer/laptop ports
- Resolving/troubleshooting issues
- Replace/repair or will seek for assistance for customer satisfaction
Imagine IT – Bloomington, Minnesota
- Provided issue resolution and technical support for [Software] system use.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Developed and maintained strong relations with customers to meet quality expectations.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Maintained up-to-date case documentation for future reference.
- Monitored support activity trends to create problem resolution and solution reports.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Served as first point of contact for incoming technical service calls and emails.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Demonstrated advanced product knowledge to solve customer issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Stayed abreast of latest software developments to enhance job knowledge.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Provide IT services for student chrome books and staff laptops.
- Uninstall/reinstall printers to staff laptops as needed.
Cummins Power Generation – Fridley, MN
Combo Line
- Assemble sub parts for KY/Raven/Rhino units
- Chase KY/Raven/Rhino units on the line
- Build and assemble tensioner arms for Raven units
- Worked with Kaizen (Developement team for new unit) and helped build the entire Rhino line project
- Highly team oriented
- Build and deliver quality units for our customers
Line 26
- Properly build 19L, 23L, 30L, 50L, and 60L gensets
- Prep alternators
- Assemble housing/engine harness
- Attach leads onto circuit breakers
- Assist installation of radiator onto genset
Whelan Security – Arden Hills , MN
- Access control
- Monitor CCTV, DSX, and Metasys systems
- Patrol interior and exterior perimeters
- Supervising a group of 10 security staff members
- Delivering high quality service
- Monthly IQA and post inspections
- Lockdown and Toco rounds in all buildings
Tailor and Cleaners – New Hope, MN
- Regularly take in clothes for dry cleaning and alteration
- Assist in preparations for alterations
- Perform at top level to meet customers needs
- Managed building policy and procedures
- Trusted to complete daily tasks
Allied Barton Security – Roseville, MN
- Monitoring CCTV over entire class A+ building
- Enforced building rules and regulations
- Prevention of any crimes on private property
- Trusted to complete tasks on a daily basis
- Respond quickly and effectively to all security related emergencies
Vance Security – Minneapolis, MN
- Customer assistance
- Access control
- Patrol parking ramps/stairwells/rooftop
- Monitor CCTV and Simplex fire panel
- Crime prevention
- Dock/Traffic control
TCF National Bank – Fridley, MN
- Make daily deposits/withdrawals for customers
- Answer phones/customers with any issues with banking
- Resolve issues for customers
- Met monthly goals at top 80 percent
- Open new checking/savings accounts
Midwest Readers – Crystal , MN
- Call the list of numbers provided by leads
- Make sales for magazines
- Advertise for Midwest Readers
- Customer service top priority
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Resume Overview
School Attended
- Brooklyn Center High School
- North Hennepin Community College
- Pearson Claire
Job Titles Held:
- Tech Specialist II Field Engineer
- Production Assembler 2
- Security Supervisor/Account Manager
- Supervisor/Customer Service
- Security Officer
- Protective Service Agent
- Sales Associate
- Telemarketing Sales Representative
Degrees
- High School Diploma
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy