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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Born and raised on Oahu. Continue to strive to accomplish more and move up in the world. Hard working with a sense of pride and gratitude.

Experience
Tech 3 , 04/2020 - Current
Bridgestone Corporation Lombard, IL,
  • Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Completed repair, maintenance and quality inspections on vehicles such as Isuzu box trucks, CDL Class A and B trucks equipped with Detroit and Cummins engines, Ford Transits, reefer and dry box units and smaller moving vehicles such as Ford pickups and Chevrolet cargo vans.
  • Checked and replaced clamps, brackets, hoses and other system components.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Checked for leaks and defects on vacuum and mechanical assemblies.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Set up and verified functionality and availability of safety equipment.
  • Monitored and logged all parts and devices used on each service call.
Customer Service Representative, 10/2015 - 04/2020
Fidelity Investments South Gate, CA,
  • Vacuumed car interiors to remove any dirt and debris.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Cleaned cars both externally and internally by hand or by use of automated equipment.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
  • Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Observed all driving regulations and safety procedures, maintaining excellent safe driving record.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Implemented improved training procedures to better develop new personnel.
Associate, 02/2012 - 10/2015
Panjiva Virtual, KY,
  • Processed admission payments and provided tickets.
  • Determined authenticity and applicability of presented tickets.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
Skills

Very flexible, resilient, empathetic and works well with others. If I don’t know how to do something I don’t hesitate to ask rather than guessing. (Other skills located in experience section)

Education and Training
: Criminal Justice, Expected in
-
Honolulu Community College - Honolulu, HI
GPA:
High School Diploma: , Expected in 05/2015
-
Saint Francis High School - Honolulu, HI
GPA:

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Resume Overview

School Attended

  • Honolulu Community College
  • Saint Francis High School

Job Titles Held:

  • Tech 3
  • Customer Service Representative
  • Associate

Degrees

  • High School Diploma

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