Born and raised on Oahu. Continue to strive to accomplish more and move up in the world. Hard working with a sense of pride and gratitude.
Experience
Tech 3 , 04/2020 - Current Bridgestone Corporation – Lombard, IL,
Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Diagnosed systems by troubleshooting malfunctions and tracing problems.
Completed repair, maintenance and quality inspections on vehicles such as Isuzu box trucks, CDL Class A and B trucks equipped with Detroit and Cummins engines, Ford Transits, reefer and dry box units and smaller moving vehicles such as Ford pickups and Chevrolet cargo vans.
Checked and replaced clamps, brackets, hoses and other system components.
Inspected equipment and systems to identify issues and reported problems to repair technicians.
Checked for leaks and defects on vacuum and mechanical assemblies.
Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Set up and verified functionality and availability of safety equipment.
Monitored and logged all parts and devices used on each service call.
Customer Service Representative, 10/2015 - 04/2020 Fidelity Investments – South Gate, CA,
Vacuumed car interiors to remove any dirt and debris.
Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Cleaned cars both externally and internally by hand or by use of automated equipment.
Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
Identified issues affecting safety and brought up to shift supervisor for resolution.
Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
Defined strategies and created a plan to achieve ambitious operational objectives.
Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Picked up clients or vehicles and drove property to specified receiving agency or location.
Conducted daily DOT pre-trip inspections according to set checklist.
Responded to roadside assistance requests to provide tows and other types of support.
Observed all driving regulations and safety procedures, maintaining excellent safe driving record.
Applied defensive driving and safety techniques to prevent accidents.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Implemented improved training procedures to better develop new personnel.
Processed admission payments and provided tickets.
Determined authenticity and applicability of presented tickets.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Effectively worked with teammates and openly invited coaching from management team.
Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Skills
Very flexible, resilient, empathetic and works well with others. If I don’t know how to do something I don’t hesitate to ask rather than guessing. (Other skills located in experience section)
Education and Training
: Criminal Justice, Expected in - Honolulu Community College - Honolulu, HI GPA:
High School Diploma: , Expected in 05/2015 - Saint Francis High School - Honolulu, HI GPA:
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