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tearista resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Report Creation
  • Credit Card Payment Processing
  • Report Generation
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Call Documentation
  • Upselling Products and Services
  • Hiring Procedures
  • Portion Control
  • Payroll Preparation
  • Production and Time Sequencing
  • Kitchen Staff Supervision
  • Cash Handling
  • Inventory Control
  • Critical Thinking
  • Verbal and Written Communication
  • Customer Service
  • Staff Leadership
Experience
06/2022 to 04/2023
Tearista Nordson Corporation GA, State,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
  • Verbally receives and calls back customer orders in a friendly manner.
  • Reports all customer complaints to manager on duty.
  • Responds proactively to prevent customer service situations.
  • Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
  • Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
  • Answers customer questions regarding coffee blends, preparation, and product freshness.
  • Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Maintains efficient, friendly service.
05/2022 to 03/2023
Customer Service Representative Vulcan Materials Company Skippers, VA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
12/2019 to 03/2023
Supervisor Giant Eagle, Inc. Avon, OH,
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Adhered to company food, safety, quality and sanitation policies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Rotated and replenished products in display cases.
01/2019 to 11/2019
Shift Leader Subway City, STATE,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Operated cash register to process cash, check and credit card transactions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Education and Training
Expected in 04/2019 to to
Associate of Arts: Office Administration
Mohawk College of Applied Arts And Technology - Hamilton, ON
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Punjabi:
Full Professional
Negotiated:
Certifications
  • Certified Dispatcher
  • Foodsafe

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Resume Overview

School Attended

  • Mohawk College of Applied Arts And Technology

Job Titles Held:

  • Tearista
  • Customer Service Representative
  • Supervisor
  • Shift Leader

Degrees

  • Associate of Arts

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