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team trainer specialist resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Industrious Team Trainer proficient in all facets of management operations. Adept at training new employees and cross-training existing employees to handle dynamic business demands. Bringing several years of experience and drive for performance. Knowledgeable team trainer specialist skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 5 years. Skilled Team Trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing 5 years' experience in training and a flexible, outgoing mentality. Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.

Skills
  • Compliance requirements
  • Staff presentations
  • Procedure demonstrations
  • New employee training
  • Cross-training skills
  • Team development strategies
  • Operations understanding
  • Team leadership and supervision
  • Processing payments
  • Food safety understanding
  • Mentorship
  • Opening and closing processes
  • Skills Assessment
  • Product Knowledge
  • Relationship management
  • Workforce Management
  • Quality assurance controls
  • Training
  • Employee engagement
  • Course design
Experience
11/2017 to Current Team Trainer Specialist Cargo Largo | Kansas City, MO,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Showed over 50 associates new procedure and product techniques consistently as needed
  • Stayed up to date on all areas of administrative operations.
  • Instructed new team members on correct procedures for operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Composed descriptive notes, basic reports and maintained documentation.
  • Planned and delegated group and individual work assignments to trainees.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Documented training activities and changes to analyze program effectiveness.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Maintained strong knowledge of their job specifications by participating in workshops, conferences and online education classes.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
02/2015 to 02/2021 Cashier Team Lead City Of Farmington Nm | Farmington, NM,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
08/2009 to 03/2014 Customer Service Associate Access Bank | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Education and Training
Expected in 02/2007 to to Bachelor of Science | Agricultural Business Technology Ladoke Akintola University of Technology , Ogbomoso,Nigeria, GPA:
Languages
English:
Full Professional
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Developed relationships with 20 new clients and typically exceeded sales goals by 100%
Certifications
  • Proctor License - 2020
  • Career development associate Team leader, Wholefoods market - [2021

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Resume Overview

School Attended

  • Ladoke Akintola University of Technology

Job Titles Held:

  • Team Trainer Specialist
  • Cashier Team Lead
  • Customer Service Associate

Degrees

  • Bachelor of Science

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