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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Industrious Team Trainer proficient in all facets of customer service operations. Adept at training new employees and cross-training existing employees to handle dynamic business demands. Bringing 10+ years of experience and drive for performance.

Skilled Team Trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing 10+ years' experience in customer service and a flexible, outgoing mentality.

Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.

Skills
  • Procedure demonstrations
  • Staff presentations
  • New employee training
  • Cross-training skills
  • Course design
  • Team development strategies
  • Operations understanding
  • Compliance requirements
  • Processing payments
  • Team leadership and supervision
  • Quality assurance controls
  • Mentorship
  • Cleaning and sanitation
  • Training
  • Food safety understanding
  • Product Knowledge
  • Opening and closing processes
  • Employee engagement
  • Skills Assessment
  • Workforce Management
  • Relationship management
Experience
Team Trainer, 08/2009 to Current
Whole FoodsBoise, ID,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Showed over 15 associates new procedure and product techniques over 10years.
  • Stayed up to date on all areas of customer service operations.
  • Instructed new team members on correct procedures for all areas of operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Composed descriptive notes, basic reports and maintained documentation.
  • Planned and delegated group and individual work assignments to trainees.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Created and offered additional materials to enhance training.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Explained goals and expectations required of trainees.
Detailer, 04/2018 to 08/2019
Kar Auction ServicesElkridge (Baltimore), MD,
  • Vacuumed car interiors to remove dirt and debris.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Washed wide range of vehicles each day.
  • Checked vehicles prior to service and immediately afterward to identify damages.
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Served clients with on-site detailing services at businesses and homes.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Verified attachment of proper stickers and plates to establish status of vehicle.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
House Cleaner, 07/2019 to 07/2019
MaidproAtlanta, GA,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Communicated and marketed services by networking, referrals and promotion.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
Shift Leader , 06/2012 to 10/2015
Papa John'sVenice, FL,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education and Training
High School Diploma: , Expected in 2001
Santa Rosa High School - Santa Rosa, TX
GPA:

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Resume Overview

School Attended

  • Santa Rosa High School

Job Titles Held:

  • Team Trainer
  • Detailer
  • House Cleaner
  • Shift Leader

Degrees

  • High School Diploma

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