Team Trainer Resume Example
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CandidaOlivarez
Summary
Industrious Team Trainer proficient in all facets of customer service operations. Adept at training new employees and cross-training existing employees to handle dynamic business demands. Bringing 10+ years of experience and drive for performance.
Skilled Team Trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing 10+ years' experience in customer service and a flexible, outgoing mentality.
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Skills
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Experience
Company Name | City, StateTeam Trainer08/2009 - Current
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Showed over 15 associates new procedure and product techniques over 10years.
- Stayed up to date on all areas of customer service operations.
- Instructed new team members on correct procedures for all areas of operations.
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Composed descriptive notes, basic reports and maintained documentation.
- Planned and delegated group and individual work assignments to trainees.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Created and offered additional materials to enhance training.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Explained goals and expectations required of trainees.
Company Name | City, StateDetailer04/2018 - 08/2019
- Vacuumed car interiors to remove dirt and debris.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Served clients with on-site detailing services at businesses and homes.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Verified attachment of proper stickers and plates to establish status of vehicle.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
Company Name | City, StateHouse Cleaner07/2019 - 07/2019
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Communicated and marketed services by networking, referrals and promotion.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Interacted pleasantly with clients and guests when performing daily duties.
Company Name | City, StateShift Leader 06/2012 - 10/2015
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education and Training
Santa Rosa High School | City, StateHigh School Diploma2001
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Resume Strength
- Completeness
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Santa Rosa High School
Job Titles Held:
- Team Trainer
- Detailer
- House Cleaner
- Shift Leader
Degrees
- High School Diploma
