Industrious Team Trainer proficient in all facets of customer service operations. Adept at training new employees and cross-training existing employees to handle dynamic business demands. Bringing 10+ years of experience and drive for performance.
Skilled Team Trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing 10+ years' experience in customer service and a flexible, outgoing mentality.
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Skills
Procedure demonstrations
Staff presentations
New employee training
Cross-training skills
Course design
Team development strategies
Operations understanding
Compliance requirements
Processing payments
Team leadership and supervision
Quality assurance controls
Mentorship
Cleaning and sanitation
Training
Food safety understanding
Product Knowledge
Opening and closing processes
Employee engagement
Skills Assessment
Workforce Management
Relationship management
Experience
Team Trainer, 08/2009 to Current Whole Foods – Boise, ID,
Trained employees on additional job positions to maintain coverage of roles at all times.
Showed over 15 associates new procedure and product techniques over 10years.
Stayed up to date on all areas of customer service operations.
Instructed new team members on correct procedures for all areas of operations.
Lent hands-on training services to maximize employee efficiency.
Stayed up to date on requirements of all team positions to optimize training.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Composed descriptive notes, basic reports and maintained documentation.
Planned and delegated group and individual work assignments to trainees.
Documented needs for performance improvement, safety and customer service to optimize operations.
Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Estimated potential worker issues to produce detailed resource documentation.
Created and offered additional materials to enhance training.
Led detailed, hands-on preventive maintenance and repairs to equipment.
Explained goals and expectations required of trainees.
Detailer, 04/2018 to 08/2019 Kar Auction Services – Elkridge (Baltimore), MD,
Vacuumed car interiors to remove dirt and debris.
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
Cleaned cars both externally and internally by hand or with use of automated equipment.
Washed wide range of vehicles each day.
Checked vehicles prior to service and immediately afterward to identify damages.
Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
Served clients with on-site detailing services at businesses and homes.
Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Verified attachment of proper stickers and plates to establish status of vehicle.
Identified issues affecting safety and brought up to shift supervisor for resolution.
Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
Ordered and restocked supplies to keep workplace operating smoothly.
Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
House Cleaner, 07/2019 to 07/2019 Maidpro – Atlanta, GA,
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Cleaned homes following specific and detailed protocols and requests.
Washed and dried dishes to maintain clean and orderly kitchen.
Laundered sheets and other bedding, made beds and fluffed pillows.
Coordinated home cleaning schedule based on client availability and realistic time constraints.
Communicated and marketed services by networking, referrals and promotion.
Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Interacted pleasantly with clients and guests when performing daily duties.
Shift Leader , 06/2012 to 10/2015 Papa John's – Venice, FL,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education and Training
High School Diploma: , Expected in 2001 Santa Rosa High School - Santa Rosa, TX GPA:
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